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ISO 20000 VIR OUDITEURE

ISO 20000 vir Ouditeurs Opleidingskursusse en Sertifisering

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sertifisering

ISO 20000 vir Ouditeursopleidingskursus

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

ISO / IEC20000-sertifisering word toegeken na oudits wat deur Geregistreerde Sertifiseringsliggame uitgevoer is, wat verseker dat 'n diensverskaffer 'n IT-diensbestuurstelsel ontwerp, implementeer en bestuur in ooreenstemming met die vereistes van die standaard. Die doel van die ISO / IEC 20000-ouditeurkursus is voldoende begrip van ITSM oor die algemeen en kennis van die inhoud en vereistes van die ISO / IEC 20000-standaard te verskaf om oudits teen die standaard te kan uitvoer.

Die kursus dek die tweede uitgawe van die standaard (ISO / IEC 20000-1: 2011) wat die eerste uitgawe (ISO / IEC 20000-1: 2005) kanselleer en vervang.

Van die belangrikste verskille is soos volg:

  • nader aanpas by ISO 9001
  • nader aanpas by ISO / IEC 27001
  • Verandering van terminologie om internasionale gebruik te weerspieël
  • verduideliking van die vereistes vir die bestuur van prosesse wat deur ander partye bedryf word
  • Verduideliking van die vereistes vir die definiëring van die omvang van die SMS
  • Verduideliking dat die PDCA-metodologie van toepassing is op die SMS, insluitend die diensbestuursprosesse en die dienste
  • bekendstelling van nuwe vereistes vir die ontwerp en oorgang van nuwe of veranderde dienste

Studente wat hierdie kursus bygewoon het, is behoorlik bereid om die gepaardgaande ISO / IEC 20000 Auditor-sertifiseringstoets suksesvol af te handel.

Objectives of ISO 20000 for Auditors

Aan die einde van hierdie kursus sal die student die beginsels van ITSM en die vereistes van die ISO / IEC 20000-standaard kan verstaan, hoe dit in 'n tipiese IT-diensverskaffer organisasie gebruik word, tesame met die hoofelemente van die sertifiseringskema.

Die student sal spesifiek verstaan:

  • Die agtergrond van ISO / IEC 20000
  • Die omvang en doel van Dele 1, 2, 3 en 5 van ISO / IEC 20000 en hoe dit gebruik kan word tydens ouditering en sertifisering
  • Die sleutelterme en definisies wat gebruik word
  • ITSM algemene beginsels
  • Die struktuur en toepassing van ISO / IEC 20000-1
  • Die vereistes van ISO / IEC 20000-1
  • Toepaslikheid en omvang definisie vereistes
  • Die doel van interne en eksterne oudits, hul werking en die gepaardgaande terminologie
  • Die werking van die APMG Sertifisering
  • Die verhouding met beste praktyke en verwante standaarde - spesifiek ITIL ®, ISO 9001 en ISO / IEC 27001

Intended Audience for ISO 20000 for Auditors Course

  • Interne ouditeure en kundige adviseurs in Diensbestuur
  • Ouditeure wat die diensbestuurstelsel (SMS) sertifiseringsoudits wil uitvoer en lei
  • Projekbestuurders of konsultante wat die SMS-ouditproses wil bemeester
  • Individue wat verantwoordelik is vir die inligtingstegnologiediensooreenkoms in 'n organisasie
  • Tegniese kundiges wat wil voorberei vir 'n SMS-ouditfunksie.

Prerequisites for ISO 20000 for Auditors Certification

'N Fundamentele begrip van ISO / IEC 20000 en omvattende kennis van ouditbeginsels.

Vir meer inligting kontak ons ​​asseblief.

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Artikel 1Inleiding en agtergrond tot die standaard
Artikel 2Beginsels van IT-bestuur
Artikel 3Die ISO / IEC 20000-sertifiseringskema
Artikel 4Inhoud van die ISO / IEC 20000 standaard
Artikel 5Hoe die gereedskap sertifisering ondersteun
Artikel 6Definisie van die veld van sertifisering en toepaslikheid