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ISO-IEC 20000 GRONDSLAG

ISO / IEC 20000 Stigting Opleidings Kursus & Sertifisering

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sertifisering

ISO / IEC 20000 Stigting Opleiding Kursus Oorsig

Hierdie geakkrediteerde ISO / IEC 20000 Foundation kursus berei kandidate vir die grondslagkwalifikasie voor. Dit bied die nodige kennis om die inhoud en vereistes van die ISO / IEC 20000-1: 2011 internasionale standaard vir IT-diensbestuur (ITSM) te verstaan. Vind uit hoe die praktyke deur 'n organisasie aangeneem kan word om bestuurde dienste te lewer, verbeter daardie dienste voortdurend en verkry sertifisering aan ISO / IEC 20000-1.ISO / IEC 20000 is die internasionale standaard vir IT-diensbestuur (ITSM). Dit definieer die vereistes vir en verskaf besonderhede van die IT-diensbestuurstelsel (SMS) wat nodig is om bestuurde dienste van 'n aanvaarbare gehalte te lewer, tesame met leiding oor hoe om ooreenstemming met die standaard te demonstreer

Hierdie 3-dagkursus is gemik op diegene wat 'n kennis van die Grondslagvlak oor ISO / IEC 20000 en sy gebruik in 'n tipiese IT-diensverskaffer organisasie wil demonstreer. Hierdie kwalifikasie bied nie die gevorderde kennisvlak vir eksterne ouditeure, konsultante of diegene wat verantwoordelik is vir die bestuur van die implementering van die standaard in 'n diensverskaffer organisasie nie. Ouditeure, konsultante en implementeerders sal dalk die APMG Praktisyn of Ouditeur kursusse wil oorweeg wat meer besonderhede gee oor die gebruik van die standaard. Die APMG-sertifiseringseksamen, wat 'n meervoudigekeuse-eksamen is, kan aan die einde van die kursus gedoen word.

Objectives of ISO/IEC 20000 Foundation Training

Aan die einde van hierdie kursus sal die student die omvang, doelstellings en hoëvlakvereistes van die ISO / IEC 20000-standaard kan verstaan, hoe dit gebruik word in 'n tipiese IT-diensverskaffer organisasie, tesame met die hoofelemente van die sertifiseringsproses . Die student sal spesifiek verstaan:

  • The background to ISO IEC 20000
  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
  • Die sleutelterme en definisies wat gebruik word
  • Die basiese vereistes vir 'n SMS en die behoefte aan voortdurende verbetering
  • Die prosesse, hul doelstellings en hoëvlakvereistes in 'n tipiese IT-diensverskaffer scenario
  • Toepaslikheid en omvang definisie vereistes
  • Die doel van interne en eksterne oudits, hul werking en die gepaardgaande terminologie
  • Die werking van die APMG Sertifiseringsskema
  • Die verhouding met beste praktyke en verwante standaarde

Intended Audience for ISO/IEC 20000 Foundation Course

Die kursus is gemik op personeel in interne en eksterne diensverskaffer organisasies wat 'n basiese begrip van die ISO / IEC 20000 standaard en die inhoud daarvan benodig. Dit sal voorsien:

  • Diens eienaars, proses eienaars en ander diens bestuur personeel met 'n bewustheid van en begrip van diensbestuur gebaseer op die ISO / IEC 20000-standaard
  • Individue met die kennis om die ISO / IEC 20000 standaard te verstaan ​​en hoe dit binne hul eie organisasie
  • Bestuurders en spanleiers met kennis van 'n tipiese ISO / IEC 20000 Diensbestuurstelsel (SMS)
  • Interne ouditeure, proses eienaars, verwerkers en assessors met 'n goeie kennis van die ISO / IEC 20000 standaard, die inhoud daarvan en die behoefte aan interne resensies, assesserings en oudits.
  • Bewys dat afgevaardigdes 'n grondslagvlak van kennis van die ISO / IEC 20000-standaard behaal het

Hierdie kwalifikasie bied nie die gevorderde kennisvlak vir eksterne ouditeure, konsultante of diegene wat verantwoordelik is vir die bestuur van die implementering van die standaard in 'n diensverskaffer organisasie nie. Ouditeure, konsultante en implementeerders sal dalk die APMG Praktisyn of Ouditeur kursusse wil oorweeg wat meer besonderhede gee oor die gebruik van die standaard.

Prerequisites for ISO/IEC 20000 Foundation Certification

Daar is geen voorvereistes vir hierdie kursus as sodanig nie, alhoewel die ITIL ® V3 Stigting Sertifikaat word sterk aanbeveel.

Vir meer inligting, vriendelik Kontak Ons.

ISO/IEC 20000 Foundation Training in Gurgaon | ISO/IEC 20000 Foundation Training Institute in Gurgaon

Innovative Technology solutions provides and the only training company in Gurgaon who provides class room training on ISO/IEC 20000 Foundation as per the customer requirement. Our training programs is specially designed for professionals or fresher’s to get placements in MNCs. Innovative Technology solutions is delivering major of IT trainings in Gurgaon and ISO/IEC 20000 Foundation Training is one of the most demanded training. ITS offers hands on practical knowledge / practical implementation on live projects and will ensure to understand or learn the in-depth knowledge on ISO/IEC 20000 Foundation from our ISO/IEC 20000 Foundation Training. Our ISO/IEC 20000 Foundation Training in Gurgaon is conducted by specialist working certified corporate trainers and professionals having real time implementation experience on ISO/IEC 20000 Foundation.

Innovative technology solutions is well-equipped ISO/IEC 20000 Foundation Training Center in Gurgaon. Innovative Technnology solutions is the well-known ISO/IEC 20000 Foundation Training Center in Gurgaon with appropriate infrastructure and lab facilities. ISO/IEC 20000 Foundation labs are online, so candidate can access the labs from home as well. Innovative Technology solutions in Gurgaon mentored more than 50000+ candidates on different IT skills and we have public batches on ISO/IEC 20000 Foundation Certification Training in Gurgaon at very reasonable fee. We have in house trainer and course curriculum can be customized as per your requirement.

Our training labs are well equipped with Projector, computers, LAN with high speed internet to work on cloud. We also serve lunch for corporate.

Innovative Technology solutions is one of the best ISO/IEC 20000 Foundation Training Institutes in Gurgaon with placement support.

Innovative Technology solution is corporate delivery training company and provide training to organizations like HCL, Colt, Kronos, BCG etc. working with MNC’s makes us capable to place our students in top MNCs across the globe.

ISO/IEC 20000 Foundation Training Introduction

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Artikel 1Verstaan ​​ISO / IEC 20000 omvang, doel en gebruik
Lesing 1"Moet" en "Moet" stellings
Lesing 2Beginsels van 'n diensbestuurstelsel
Lesing 3ISO / IEC 20000 verhoudings met ITIL en ander standaarde en benaderings
Artikel 2Verstaan ​​ISO / IEC 20000 bestuurstelsel vereistes
Lesing 4Doelwitte van die bestuurstelsel
Lesing 5Verantwoordelikhede van bestuur
Lesing 6Dokumentvereistes
Lesing 7Personeelbevoegdheid, bewustheid en opleiding
Artikel 3Verstaan ​​ISO / IEC 20000 diens bestuur proses vereistes
Lesing 8Beplanning en implementering van nuwe of veranderde dienste
Lesing 9Diensleweringsprosesse
Lesing 10Verhoudingsprosesse
Lesing 11Resolusie prosesse
Lesing 12Beheer en vrylating prosesse
Artikel 4Aanvaarding van die plan, Doen, Kontroleer, Optree siklus om diens te verbeter
Lesing 13Beplanning, implementering en verbetering van IT-diensbestuur om aan die ISO / IEC 20000-standaard te voldoen
Lesing 14Toepaslikheid, omvangsvereiste en Omvangsverklarings
Lesing 15Plan-do-check-act metodologie en die toepassing daarvan op diensbestuur
Artikel 5Oorsig, beoordeling en oudit van ISO / IEC 20000 aktiwiteite
Lesing 16Soorte resensies, assesserings en oudits wat deur die standaard vereis word
Lesing 17Tegnieke en benaderings wat vir hulle gebruik kan word
Lesing 18Wat is betrokke by 'n eksterne oudit