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ITIL V3 INTERMEDIATE OSA (OPERASIONELE ONDERSTEUNING EN ANALISE)

ITIL v3 Intermediate OSA (Operasionele Ondersteuning en Analise) opleiding Kursus & Sertifisering

Beskrywing

Gehoor en Voorvereistes

Kursus uiteensetting

Skedule & Fooie

sertifisering

ITIL v3 Intermediêre OSA Opleidings Kursus Oorsig

Die ITIL ® 2011 Intermediêre Kwalifikasie: Operasionele Ondersteuning en Analise (OSA) Sertifikaat is 'n vrystaande kwalifikasie, maar is ook deel van die ITIL ® Intermediate Vermoësstroom, en een van die modules wat lei tot die ITIL®-ekspert-sertifikaat in IT-diensbestuur. Die doel van hierdie opleidings module en sertifikaat is om kennis te dra van bedryfspraktyke in diensbestuur soos gedokumenteer in die kernpublikasies van ITIL® Service Lifecycle. Die ITIL®-sertifikaat in Operasionele Ondersteuning en Analise is bedoel om die houers van die sertifikaat in staat te stel om OSA-praktyke toe te pas in die oplossing en ondersteuning van die Diensbestuurslewensiklus.

Intended Audience for ITIL v3 Intermediate OSA

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

  • Kapasiteitsbestuurder
  • Beskikbaarheid Bestuurder
  • Verandering Bestuurder
  • Security Administrateur
  • Aansoeke Ondersteuning
  • IT Operations Manager
  • Netwerkbeheer en -operasie
  • Netwerkondersteuning
  • Besigheid Kontinuïteit Bestuurder
  • Security Manager
  • Diensportefeuljebestuurder
  • Verskaffersverhoudingbestuurder.
Voorvereistes
Kandidate wat vir hierdie kwalifikasie opgelei en geëksamineer wil word, moet reeds die ITIL-stigtingsertifikaat in IT-diensbestuur hou wat as bewysstukke aangebied moet word om toelating te verkry.
Kandidate wat die volgende ITIL-kwalifikasies besit, kom ook in aanmerking, en soortgelyke bewyse sal vereis word:
• Vroeër ITIL (V2) Stigting plus Stigtingbrug
• ITIL-ekspert Sertifikaat in IT-diensbestuur (bereik via diensbestuurder of praktisyn oorbruggingsroetes).
Dit word aanbeveel dat kandidate:
• Vertroudheid met IT terminologie kan demonstreer en Operasionele Ondersteuning en Analise binne die konteks van hul eie besigheidsomgewing verstaan
• Ervaring hê om in 'n diensbestuurskapasiteit binne 'n diensverskaffersomgewing te werk, met verantwoordelikheid vir ten minste een van die volgende bestuursdissiplines:
• Gebeurtenisbestuursproses
• Voorvalbestuursproses
• Versoek vervollediging proses
• Probleembestuursproses
• Toegangsbeheerproses
• Diens lessenaar
• Tegniese bestuur
• IT-bedryfsbestuur
• Aansoekbestuur
.
Voordat opleiding vir die sertifisering gevolg word, word dit ook sterk aanbeveel dat kandidate die ITIL Dienslewensiklus se kernpublikasies lees, en veral die ITIL Diensoperasie-publikasie

Kursus uiteensetting

  • Die waarde vir die besigheid van OSA-aktiwiteite en hoe OSA-aktiwiteite die Dienslewensiklus ondersteun
  • Optimalisering van diensbedryfsprestasie
  • Hoe die prosesse in OSA interaksie met ander Dienslewensiklusprosesse
  • Hoe om die OSA se prosesse, aktiwiteite en funksies te gebruik en te meet om bedryfsuitnemendheid te bereik
  • Die belangrikheid van IT-sekuriteit en sy bydraes tot die OSA
  • Verstaan ​​die tegnologie en implementeringsoorwegings rondom OSA
  • Die uitdagings, kritiese suksesfaktore (CSF's) en risiko's wat met OSA geassosieer word
  • Spesifieke klem op die prosesse en rolle wat ingesluit is in:
    • Gebeurtenisbestuur, definieer waarneembare gebeurtenisse van betekenis vir IT-infrastruktuurbestuur of die lewering van 'n IT-diens
    • Incident Management, het die vermoë om dienste so gou moontlik na normale bedrywighede terug te bring en volgens ooreengekome diensvlakke
    • Versoek Versoek, voldoen aan 'n versoek wat vinnige en effektiewe toegang tot standaarddienste bied om besigheidsproduktiwiteit of die gehalte van besigheidsdienste en produkte te verbeter.
    • Probleembestuur, voorkom probleme en voorvalle, voorkom herhalende voorvalle en verminder die impak van voorvalle wat nie voorkom kan word nie.
    • Toegangsbeheer verleen gemagtigde gebruikers die reg om 'n diens te gebruik terwyl
      toegang tot nie-gemagtigde gebruikers voorkom.
  • Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management.
  • Organiseer vir Diensoperasie wat rolle en funksies beskryf wat uitgevoer moet word binne die Diensoperasie en Ondersteuning, soos Diensbank, Tegniese Bestuur, IT Operasionele Bestuur en Aansoekbestuur.
AfleweringsmodusplekKursus TydsduurInskryf
Klaskameropleiding Gurgaon 2 DaeTeken nou in

Komende opleiding

Desember 2018

15
Desember 2018

Gurgaon,

B 100 A, Suid-stad 1, Near Signature Towers,

Gurgaon,

Haryana

122001

Indië


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ITIL Intermediate Service Operations (SO XCHARX 15th December 2018)

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate XCHARX Service Operations from 15th December 2018 to 16th December 2018.

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22
Desember 2018

Gurgaon,

B 100 A, Suid-stad 1, Near Signature Towers,

Gurgaon,

Haryana

122001

Indië


+ Google Map

ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-INTERMEDIÊRE DIENSTE OORGANG

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

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Skryf asseblief aan ons by info@itstechschool.com & kontak ons ​​by + 91-9870480053 vir die kursus prys en sertifiseringskoste, skedule en ligging

Laat ons 'n navraag

  • Aantal vrae: 8 Vrae per vraestel
  • Datums: 90 minute vir alle kandidate in hul onderskeie taal
  • Slaag telling: 28 punte wat nodig is om te slaag (uit 40 beskikbaar) - 70%
  • Toetsformaat: Veelvuldige Keuse

Vir meer inligting kontak ons ​​asseblief.

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