ዓይነትየመማሪያ ክፍል ስልጠና
ይመዝገቡ
ለ AUDITሮች ISO 20000

ISO 20000 ለአዋቂዎች ስልጠና ኮርሶች እና እውቅና ማረጋገጫ

መግለጫ

ታዳሚዎች እና ቅድመ-ሁኔታዎች

ማረጋገጥ

ለኦዲተሮች ተከታታይ ስልጠና ISO 20000

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

የ ISO / IEC20000 የምስክር ወረቀት በተሰጠው የምስክር ወረቀቶች የተረጋገጠ ሲሆን, አንድ አገልግሎት አቅራቢ ደረጃውን ለመጠበቅ የ IT አገልግሎት አስተዳደር ሲስተም አገልግሎት ዲዛይን ማድረግ, መፈፀም እና ማስተዳደርን ያረጋግጣል.የ ISO / IEC 20000 ኦዲት ኦርደር በአጠቃላይ ስለ አጠቃላይ የ ITSM አጠቃላይ ግንዛቤ እና የ ISO / IEC 20000 ደረጃዎች ይዘት እና መስፈርቶች ዕውቀት በመተግበር መስራት እንዲችሉ.

ኮርሱ የመጀመሪያውን እትም (ISO / IEC 20000-1: 2011) ተሻሽሎ የሚተካውን መደበኛውን (ISO / IEC 20000-1: 2005) ሁለተኛውን እትም ያካትታል.

ዋና ዋናዎቹ ልዩነቶች እንደሚከተለው ናቸው-

  • ወደ ISO 9001 በጣም የቀረበ አሰላለፍ
  • ወደ ISO / IEC 27001 ይበልጥ በቅርብ አሰላለፍ
  • የዓለም አቀፋዊ አጠቃቀምን ለማንጸባረቅ የቃሉን መለወጥ
  • በሌሎች ወገኖች በሚንቀሳቀሱ ሂደቶች አስተዳደር ላይ የሚያስፈልጉትን መስፈርቶች ግልፅ ማድረግ
  • የኤስኤምኤስ ገደብ ለመወሰን የሚያስፈልጉትን መስፈርቶች ግልፅ ማድረግ
  • የ PDCA ስልት ለኤስ.ኤም.ኤ., የአገልግሎቱ አስተዳደር ሂደቶችን እና አገልግሎቶችን ጨምሮ ለመግለፅ ግልፅ ስለመሆኑ
  • ለአዳዲስ ወይም ለተለዋወጡ አገልግሎቶች ዲዛይን እና ሽግግር አዳዲስ መስፈርቶችን ማስተዋወቅ

በዚህ ኮርስ የተማሩ ተማሪዎች ተጓዳኝ የ ISO / IEC 20000 ኦዱተር ማረጋገጫ የምስክር ወረቀት ፈተናውን በተሳካ ሁኔታ ለመያዝ ዝግጁ ናቸው.

Objectives of ISO 20000 for Auditors

በዚህ ኮርሱ መጨረሻ ላይ የተማሪው / ዋ ITSM መሰረታዊ መርሆችን እና የ ISO / IEC 20000 መደበኛ መስፈርቶችን, በተለየ የምክር አገልግሎት አቅራቢ ድርጅት ውስጥ እንዴት እንደሚጠቀሙ, ከማረጋገጫ መርሃ ግብሩ ዋነኛ ክፍሎች ጋር ይለያያል.

በተለይም ተማሪው E ንደሚረዳው:

  • የ ISO / IEC 20000 ዳራ
  • የ Parts 1, 2, 3 እና 5 ወሰን እና ዓላማ ISO / IEC 20000 እና እነዚህ በሂሳብ ምርመራ እና ማረጋገጫ ወቅት እንዴት ጥቅም ላይ ሊውሉ እንደሚችሉ
  • ጥቅም ላይ የዋሉ ቁልፍ ቃላት እና ፍችዎች
  • ITSM አጠቃላይ መርሆዎች
  • የ ISO / IEC 20000-1 አወቃቀር እና አተገባበር
  • የ ISO / IEC 20000-1 መስፈርቶች
  • ተፈጻሚነት እና ወሰን የማብራሪያ መስፈርቶች
  • የውስጥ እና የውጭ ኦዲተሮች ዓላማ, አሠራራቸው እና ተያያዥ ቃላት
  • የ APMG ማረጋገጫ አሰጣጥ
  • ከተሻሉ ልምዶች ጋር እና ተዛማጅ መስፈርቶች ጋር ያለው ግንኙነት - በተለይ ITIL®, ISO 9001 እና ISO / IEC 27001

Intended Audience for ISO 20000 for Auditors Course

  • የውስጥ ኦዲተር እና በአገልግሎት አስተዳደር ውስጥ የሚገኙ ባለሙያ አማካሪዎች
  • የአገልግሎቶች አስተዳደር ስርዓት (ኤስኤምኤስ) የምስክር ወረቀት ኦዲት ለማድረግ እና ለመምራት የሚፈለጉ ኦዲተሮች
  • የኤስኤምኤስ ኦዲት ሂደትን ለመቆጣጠር የፕሮጀክት አስተዳዳሪዎች ወይም አማካሪዎች
  • በኢንፎርሜሽን ቴክኖሎጂ አገልግሎት ውስጥ የተካተቱ ግለሰቦች በድርጅቱ ውስጥ ተካፋይ ይሆናሉ
  • ለኤስ.ኤም.ኤስ. ኦዲት ተግባር ለማዘጋጀት መፈለግ የሚፈልጉ የቴክኒካዊ ባለሙያዎች.

Prerequisites for ISO 20000 for Auditors Certification

የ ISO / IEC 20000 መሠረታዊ ግንዛቤ እና የአመራር መርሆዎች አጠቃላይ ዕውቀት.

ለበለጠ መረጃ በደግነት ሊያነጋግሩን ይችላሉ.

ISO 20000 for Auditors Training in Gurgaon | ISO 20000 for Auditors Training Institute in Gurgaon

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ክፍል 1የመደበኛውን መግቢያ እና የኋላ ታሪክ
ክፍል 2የአይቲ / ማኔጅመንት መርሆዎች
ክፍል 3የ ISO / IEC 20000 እውቅና ማረጋገጫ ዕቅድ
ክፍል 4የ ISO / IEC 20000 ደረጃዎች ይዘት
ክፍል 5መሳሪያዎቹ የምስክር ወረቀት እንዴት እንደሚደግፉ
ክፍል 6የእውቅና ማረጋገጫ እና ተግባራዊነት መስክ ፍቺ