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ITIL Practitioner

ITIL praktikant kurs i sertifikacija

Opis

Publika i preduslovi

Course Outline

Raspored i naknade

Potvrda

ITIL praktikantski kurs

a ITIL® fondacija fokusira se na "šta" i "zašto", ITIL® Practitioner pokazuje kako da započne usvajanje ITIL® okvira i da ga prilagodi svakodnevnim situacijama i odgovornostima, dajući pojedincima povjerenje u njihovu sposobnost da strukturira i doprinese ITSM inicijativama.

ITIL® Practitioner nudi praktične smernice za podršku vašim poslovnim ciljevima, razvija vještine potrebne za primjenu ITIL® koncepata u organizaciji i osigurava poslovnu vrijednost pružanjem pogodnih i pogodnih za korištenje usluga. Istovremeno, kurs i kvalifikacija pružaju povjerenje Menadžeri da su diplomanti spremni da pokrenu i uspješno izvrše potrebne inicijative za poboljšanje. ITIL® Practitioner fokusira se na pristup poboljšanja kontinuirane usluge (CSI) kao način za iniciranje poboljšanja.

ITIL® Practitioner takođe obuhvata tri ključna područja od ključnog značaja za uspeh bilo kojih inicijativa za poboljšanje:

  • Menadžment organizacionih promjena;
  • komunikacija;
  • Mjerenje i metrike.

The ITIL Practitioner guidance follows 9 Guiding Principles:

  • Fokusirajte se na vrednost
  • Dizajn za iskustvo
  • Počnite odakle ste
  • Radite holistički
  • Napreduje iterativno
  • Posmatrajte direktno
  • biti transparentan
  • sarađivati
  • Pojednostavi.

ITIL® Practitioner ne zamenjuje postojeće kvalifikacije ITIL-a. Komplementarno je i uklapa se u trenutnu shemu kvalifikacija ITIL-a. ITIL Practitioner nije preduslov za kvalifikacije ITIL srednjeg nivoa.

ciljevi

Nakon uspješnog završetka teorijskih i ispitnih komponenti vezanih za ovu sertifikaciju, diplomirani studenti mogu očekivati ​​da mogu:

  • Koristite koncepte upravljanja IT uslugama koji su važni pokretači kontinuiranog poboljšanja usluga;
  • Primijeniti ITSM vodeće principe u kontekstu stvarnog svijeta;
  • Primijeniti CSI pristup za upravljanje poboljšanjima u datom organizacionom kontekstu;
  • Koristite merenja i metrike kako biste olakšali kontinuirano poboljšanje usluga;
  • Komunicirajte efikasno da biste olakšali kontinuirano poboljšanje usluga;
  • Primjenjuju organizacione promjene u cilju podrške kontinuiranom poboljšanju usluga;

namijenjen je publika

IT stručnjaci, osoblje IT podrške, inženjeri aplikacija, projektni i poslovni menadžeri, bilo koji član IT tima koji je uključen u pružanje IT usluga

Preduvjeti

ITIL fondacija v3 ekvivalent, v3 ili 2011 je obavezan zahtev.

Course Outline

Koncepti upravljanja uslugama

  • Usvojite i prilagodite se
  • VOCR: vrijednost, ishodi, troškovi i rizici

vodeći principi

  • Fokusirajte se na vrednost
  • Dizajn za iskustvo
  • Počnite odakle ste
  • Radite holistički
  • Napreduje iterativno
  • Posmatrajte direktno
  • biti transparentan
  • sarađivati
  • Pojednostavi

Pristup unapređenja usluge

  • Kakva je vizija?
  • Gdje smo sada?
  • Gde želimo da budemo?
  • Kako da stignemo tamo?
  • Kako da znamo da smo stigli?
  • Kako zadržati zamah?

Upravljanje organizacijskim promenama (OCM)

  • Šta je OCM?
  • Izvori otpora
  • Prelazak ljudi
  • stakeholder management
  • Menadžment sponzora
  • Upravljanje otpadom
  • pojačanje

Metrics and Measurements

  • CSF i KPI
  • Metričke kaskade i hijerarhije
  • Metričke kategorije
  • procjena
    Izvještavanje

komunikacija

  • Problemi uzrokovani slabom komunikacijom
  • Prednosti dobre komunikacije
  • Najvažnije komunikacije
  • Principi komunikacije
  • Vrste komunikacija

Predstojeći trening

Decembar 2018

15
Decembar 2018

Gurgaon,

B 100 A, Južni grad 1, Near Towers Towers,

Gurgaon,

Haryana

122001

Indija


+ Google mapa

ITIL Intermediate Service Operations (SO XCHARX 15th December 2018)

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate XCHARX Service Operations from 15th December 2018 to 16th December 2018.

Saznati više "

22
Decembar 2018

Gurgaon,

B 100 A, Južni grad 1, Near Towers Towers,

Gurgaon,

Haryana

122001

Indija


+ Google mapa

ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-INTERMEDIATE TRANSITION SERVICE

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

Saznati više "

Molim vas, pišite nam info@itstechschool.com i kontaktirajte nas na + 91-9870480053 za cenu kursa i sertifikaciju, raspored i lokaciju

Baci nam upit

Za više informacija ljubazno Kontaktiraj nas.

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