TypeOnline Course



Course Outline

Schedule & Fees


Configuration in Microsoft Dynamics 365 for Sales and Customer Service

Configuration in Microsoft Dynamics 365 for Sales and Customer Service course is 2 Day training course helping individual and groups who needs to learn and extend their abilities to configure the Microsoft Dynamics 365 for Sales and Customer Service module. You will learn well-ordered guidelines to design Security utilizing security parts and Hierarchical Security, Configure Knowledge Management, Create Workflows, Dialogs, Actions, and Business Process Flows notwithstanding Configuring Dynamics 365 and Office 365 together for consistent coordination.


  • Introduction to Configuring Microsoft Dynamics 365
  • Configuring Microsoft Dynamics 365, Business Units, Teams, and Users
  • Microsoft Dynamics 365 Security Model
  • Implementing Hierarchical Security
  • Knowledge Management
  • Introduction to Processes
  • Business Process Flows
  • Microsoft Dynamics 365 & Office 365


  • Basic knowledge of business process, workflows
  • Office 365

Course Outline                                                  Duration: 2 Days

Module 01: Configuring Dynamics 365
Module 02: The Dynamics 365 Security Model
Module 03: Implementing Hierarchical Security
Module 04: Knowledge Management
Module 05: Introduction to Processes
Module 06: Business Process Flows
Module 07: Dynamics 365 and Office 365

Please write to us at info@itstechschool.com & contact us at +91-9870480053 for the course price & certification cost, schedule & location

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