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ISO-IEC 20000 FOUNDATION

ISO/IEC 20000 Foundation Training Course & Certification

Description

Audience & Prerequisites

Certification

ISO/IEC 20000 Foundation Training Course Overview

This accredited ISO/IEC 20000 Foundation course prepares candidates for the foundation qualification. It provides the knowledge required to gain an understanding of the content and requirements of the ISO/IEC 20000-1:2011 international standard for IT service management (ITSM). Find out how the practices can be adopted by an organization to deliver managed services, continually improve those services and achieve certification to ISO/IEC 20000-1.ISO/IEC 20000 is the international standard for IT service management (ITSM). It defines the requirements for and provides details of the IT service management system (SMS) needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with the standard

This 3-day course is aimed at those wishing to demonstrate a Foundation-level knowledge concerning ISO/IEC 20000 and its use in a typical IT service provider organization. This qualification does not provide the advanced level of knowledge for external auditors, consultants or those responsible for managing implementation of the standard in a service provider organization. Auditors, consultants and implementers may want to consider the APMG Practitioner or Auditor courses which provide more detail on the use of the standard. The APMG certification exam, which is a multiple-choice exam, can be conducted at the end of the course.

Objectives of ISO/IEC 20000 Foundation Training

At the end of this course the student will be able to understand the scope, objectives and high level requirements of the ISO/IEC 20000 standard, how it is used in a typical IT service provider organization, together with the main elements of the certification process. Specifically, the student will understand:

  • The background to ISO IEC 20000
  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
  • The key terms and definitions used
  • The fundamental requirements for an SMS and the need for continual improvement
  • The processes, their objectives and high level requirements in a typical IT service provider scenario
  • Applicability and scope definition requirements
  • The purpose of internal and external audits, their operation and the associated terminology
  • The operation of the APMG Certification Scheme
  • The relationship with best practices and related standards

Intended Audience for ISO/IEC 20000 Foundation Course

The course is aimed at staff in internal and external service provider organizations who require a basic understanding of the ISO/IEC 20000 standard and its content. It will provide:

  • Service owners, process owners and other service management staff with an awareness of and understanding of service management based on the ISO/IEC 20000 standard
  • Individuals with the knowledge to understand the ISO/IEC 20000 standard and how it within their own organization
  • Managers and team leaders with a knowledge of a typical ISO/IEC 20000 Service management system (SMS)
  • Internal auditors, process owners, process reviewers and assessors with a good knowledge of the ISO/IEC 20000 standard, its contents and need for internal reviews, assessments and audits
  • Evidence that delegates have achieved a foundation level of knowledge of the ISO/IEC 20000 standard

This qualification does not provide the advanced level of knowledge for external auditors, consultants or those responsible for managing implementation of the standard in a service provider organization. Auditors, consultants and implementers may want to consider the APMG Practitioner or Auditor courses which provide more detail on the use of the standard.

Prerequisites for ISO/IEC 20000 Foundation Certification

There are no pre-requisites for this course as such, although the ITIL® V3 Foundation Certificate is strongly recommended.

For more info kindly contact us.

ISO/IEC 20000 Foundation Training in Gurgaon | ISO/IEC 20000 Foundation Training Institute in Gurgaon

Innovative Technology solutions provides and the only training company in Gurgaon who provides class room training on ISO/IEC 20000 Foundation as per the customer requirement. Our training programs is specially designed for  professionals or fresher’s to get placements in MNCs. Innovative Technology solutions is delivering major of IT trainings in Gurgaon and ISO/IEC 20000 Foundation Training is one of the most demanded training. ITS offers hands on practical knowledge / practical implementation on live projects and will ensure to understand or learn the in-depth knowledge on ISO/IEC 20000 Foundation from our ISO/IEC 20000 Foundation Training. Our ISO/IEC 20000 Foundation Training in Gurgaon is conducted by specialist working certified corporate trainers and professionals having real time implementation experience on ISO/IEC 20000 Foundation.

Innovative technology solutions is well-equipped ISO/IEC 20000 Foundation Training Center in Gurgaon. Innovative Technnology solutions is the well-known ISO/IEC 20000 Foundation Training Center in Gurgaon with appropriate infrastructure and lab facilities. ISO/IEC 20000 Foundation labs are online, so candidate can access the labs from home as well. Innovative Technology solutions in Gurgaon mentored more than 50000+ candidates on different IT skills and we have public batches on ISO/IEC 20000 Foundation Certification Training in Gurgaon at very reasonable fee. We have in house trainer and course curriculum can be customized as per your requirement.

Our training labs are well equipped with Projector, computers, LAN with high speed internet to work on cloud. We also serve lunch for corporate.

Innovative Technology solutions is one of the best ISO/IEC 20000 Foundation Training Institutes in Gurgaon with placement support.

Innovative Technology solution is corporate delivery training company and provide training to organizations like HCL, Colt, Kronos, BCG etc. working with MNC’s makes us capable to place our students in top MNCs across the globe.

ISO/IEC 20000 Foundation Training Introduction

ISO/IEC 20000 Foundation is one of the finest, economical and widely used Technology. Major of IT or non IT companies are using ISO/IEC 20000 Foundation services for their cloud hosting solutions. Major of companies required the employees who are hands on ISO/IEC 20000 Foundation. After visualizing the demand of ISO/IEC 20000 Foundation, Innovative Technology solutions started offering ISO/IEC 20000 Foundation training in Gurgaon for individual and ISO/IEC 20000 Foundation training for corporates. Innovative Technology solutions do offers trainings on ISO/IEC 20000 Foundation in classroom or online mode. Our trainers goes to Customer location and deliver training.

Why you should join Innovative Technology solutions for ISO/IEC 20000 Foundation Training in Gurgaon

Top Reasons which makes us best among all others:

  • Best corporate trainers are delivering training.
  • 100% hands on.
  • Trainer discuss the real time challenges of industry and solutions to them.
  • Corporate trainers for ISO/IEC 20000 Foundation training
  • Standard training curriculum as suggested by Principle.
  • ISO/IEC 20000 Foundation training in Gurgaon available on weekend or weekday basis
  • Preparation for JOB interview or placement
  • Different payment modes are available like – online, cash, bank transfer or EMI.

Corporate training on ISO/IEC 20000 Foundation, Corporate trainer for ISO/IEC 20000 Foundation , Bootcamp for ISO/IEC 20000 Foundation training. Best ISO/IEC 20000 Foundation training in India

Innovative technology solutions is Corporate training delivery company, since 2010 and delivered 5000+ corporate batches. Innovative is one of the best trainers in India on ISO/IEC 20000 Foundation training. Our trainers are well versed with online training solutions. Our trainer’s everyday delivers online ISO/IEC 20000 Foundation training. Professionals from USA, UK and other countries also enrol themselves for our Online ISO/IEC 20000 Foundation training programme.  Taking online or classroom ISO/IEC 20000 Foundation training from India is always cost effective.


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Section 1Understanding ISO/IEC 20000 scope, purpose and use
Lecture 1“Shall” and “Should” statements
Lecture 2Principles of a service management system
Lecture 3ISO/IEC 20000 relationships with ITIL and other standards and approaches
Section 2Understanding ISO/IEC 20000 management system requirements
Lecture 4Objectives of the management system
Lecture 5Responsibilities of management
Lecture 6Document requirements
Lecture 7Staff competence, awareness and training
Section 3Understanding ISO/IEC 20000 service management process requirements
Lecture 8Planning and implementing new or changed services
Lecture 9Service Delivery processes
Lecture 10Relationship processes
Lecture 11Resolution processes
Lecture 12Control and Release processes
Section 4Adopting the Plan, Do, Check, Act cycle to improve service
Lecture 13Planning, Implementing and Improving IT service management to meet the ISO/IEC 20000 standard
Lecture 14Applicability, scoping requirement and Scope Statements
Lecture 15Plan-do-check-act methodology and its application to service management
Section 5Review, assessment and audit of ISO/IEC 20000 activities
Lecture 16Types of reviews, assessments and audits required by the standard
Lecture 17Techniques and approaches that can be used for them
Lecture 18What is involved with an external audit