TypeClassroom Training
ITIL 4 Foundation Certification Training in Gurgaon

ITIL 4 Foundation Certification Training in Gurgaon


Audience & Prerequisites

Course Outline

Schedule & Fees


ITIL v4 Foundation Training Overview

ITIL 4 Foundation training is built on the established core of best practice in the ITIL guidance. ITIL 4 training provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

The ITIL 4 Foundation Certification “Pro” is a 2-day classroom room based on the exam specifications specified by AXELOS for the ITIL4 Foundation certification in Gurgaon. The fundamental objective of this ITIL 4 Foundation training in Gurgaon is to help the participants understand the key concepts of service management and the ITIL 4 service management framework & prepare for the ITIL4 Foundation certification. In addition, ITIL 4 training in Gurgaon offers a rich learning experience that helps the participants understand ITIL 4 and relate ITIL to the work environment. Our ITIL training rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.

ITIL 4 Foundation Training Objectives :

At the end of this ITIL 4 Foundation Certification training in Gurgaon, participants will be able to:

  • Understand the key concepts of ITSM (ITIL service management).
  • Understand how ITIL principles can help an organization to adopt and adapt
  • ITIL service management (ITSM)
  • Understand the 4 dimensions of ITIL service management.
  • Understand purpose & components of the ITIL service value system,  activities of the service value chain, and how they interconnect.
  • Understand the key concepts of Continual Improvement.
  • Learn the various ITIL practices and how they contribute to value chain activities

Intended Audience 

The ITIL 4 Foundation Certification Training in Gurgaon fundamentally targets the participants in the IT & business domains who wish to take first steps in service management or having knowledge on ITIL Certification V3 and/or other sources of industry best practice and wish to learn about ITIL 4. This ITIL 4 foundation Certification training in Gurgaon and the related ITIL certification can be beneficial for the following roles: ITIL v4 Foundation Training

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators

ITIL 4 Foundation Training content                                                  Duration: 2 Days

  • Module 1: ITIL 4 training Introduction ITIL v4 Foundation Training
    • Let’s Get to Know Each Other
    • Overview
    • Learning Objectives
    • Structure
    • Agenda
    • Introduction to IT Service Management in the Modern World
    • Introduction to ITIL 4
  • Module 2: Service Management: Key Concepts ITIL v4 Foundation Training
    • Value and Value Co-Creation
    • Value: Service, Products, and Resources
    • Service Relationships
    • Value: Outcomes, Costs, and Risks
  • Module 3: The Guiding Principles
    • The Seven Guiding Principles
    • Applying the Guiding Principles
  • Module 4: The Four Dimensions of Service Management ITIL v4 Foundation Training
    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
    • External Factors and Pestle Model
  • Module 5: Service Value System
    • Overview of Service Value System
    • Overview of the Service Value Chain
  • Module 6: Continual Improvement
    • Introduction to Continual Improvement
    • The Continual Improvement Model
    • Relationship between Continual Improvement and Guiding Principles
  • Module 7: Overview of ITIL Practices
    • Purpose of ITIL Practices
    • The Continual Improvement Practice
    • The Change Control Practice
    • The Incident Management Practice
    • The Problem Management Practice
    • The Service Request Management Practice
    • The Service Desk Practice
    • The Service Level Management Practice

For ITIL 4 foundation training email at [email protected] & contact us at +91-9870480053 for the ITIL training price & certification cost, schedule & location ITIL v4 Foundation Training

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