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Time2 Days
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ITIL Foundation Training in Gurgaon. ITIL Certification Course in Gurgaon

ITIL Foundation Training in Gurgaon. ITIL Certification Course in Gurgaon & Delhi NCR

Description

Audience & Prerequisites

Course Outline

Schedule & Fees

Certification

ITIL Foundation Training in Gurgaon

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.

Objectives Of ITIL v3 Foundation Training

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

Intended Audience of ITIL Foundation Course

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme

Course Outline

Introduction

  • Basic Introduction to ITIL®
  • Best practices in public domain

Service Management as a practice

  • Service types
  • Stakeholders
  • Service Management
  • Processes & Functions
  • RACI model
  • Generic Roles

Service Life Cycle

  • Introduction to Service Lifecycle stages
  • Service strategy
  • Service design
  • Service transition
  • Service operation
  • Continual service improvement

Service Strategy

  • Concept of value creation
  • Service Portfolio Management
  • Business Relationship Management
  • Financial Management for IT services

Service Design

  • 4 P’s of service design
  • Major aspects of service design
  • Design Coordination
  • Service Level Management
  • Service Catalogue Management
  • Availability Management
  • Capacity Management
  • Supplier Management
  • IT service continuity Management
  • Information Security Management

Service Transition

  • Change Management
  • Knowledge Management
  • Release & Deployment Management
  • Transition Planning & Support
  • Service Asset & Configuration Management

Service Operation

  • Event Management
  • Incident Management
  • Problem Management
  • Access Management
  • Request Fulfilment
  • Service Desk
  • Technical Management
  • IT Operations Management
  • Applications Management

Continual Process Improvement

  • Understanding the 7 Step Improvement Process
  • CSI Approach
  • Types of Metrics
  • Baseline
  • Technology & Architecture
  • Service Automation
  • Basis of automation

Please write to us at info@itstechschool.com & contact us at +91-9870480053 for the course price & certification cost, schedule & location

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ITIL Foundation Certification

  • Number of Questions: 40 Questions
  • Duration: 60 minutes for all candidates in their respective language
  • Passing Score: 65%
  • Test Format: Multiple Choice