TypeClassroom Training
Time2 Days

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ITIL Intermediate Service Design Training Course & Certification


Audience & Prerequisites

Course Outline

Schedule & Fees


ITIL Intermediate Service Design Training Course Overview

The ITIL Intermediate certifications are available to anyone that has passed the ITIL Foundation exam. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification, and provide an industry-recognized certification. The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability. Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge. It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.

  • The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the processes and practice elements used within it.
  • The Service Capability stream is for those who wish to obtain an in depth understanding of specific ITIL® processes and roles. The primary focus is on process activities, process execution and use throughout the IT Service Lifecycle.

Intended Audience for ITIL Intermediate Service Design Certification Course

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Managers
  • Supervisory Staff
  • Team Leaders
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers


Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission
Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
• Earlier ITIL (V2) Foundation plus Foundation Bridge
• ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

Course Outline

  •  Introduction to Service Design
  • Service Design principles
  • Service Design Processes
  • Service Design technology-related activities
  • Organizing for Service Design
  • Technology considerations
  • Implementation and improvement of Service Design
  • Challenges, risks and critical success factors.

Please write to us at info@itstechschool.com & contact us at +91-9870480053 for the course price & certification cost, schedule & location

Drop Us a Query

  • Number of Questions: 8 Questions per paper
  • Duration: 90 minutes for all candidates in their respective language
  • Passing Score: 28 marks required to pass (out of 40 available) – 70%
  • Test Format: Multiple Choice

For more info kindly contact us.

manager, Huawei india

I have done my foundation and intermediate of ITIL from ITS tech school in last month itself. I found the Sales Manager Mr Sandeep and trainer very helpful to understand the complete process and even they are helpful to bring future prospects with the candidates. I'm thankful to both of them and seek the same cooperation during my next courses with ITSTECHSCHOOL

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