TypeClassroom Training
Time2 Days

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ITIL v3 Intermediate SO – Service Operation Training Course & Certification


Audience & Prerequisites

Course Outline

Schedule & Fees


ITIL Intermediate Service Operation Training Course

This qualification provides a complete management-level overview of Service Operation including all its related activities.The ITIL Intermediate certifications are available to anyone that has passed the ITIL Foundation exam. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation certification, and provide an industry-recognized certification. The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability. Some may wish to concentrate on one set of modules, but you can choose to select modules from both the Service Lifecycle and Service Capability streams in order to combine management and technical knowledge. It is recommended that you have prior exposure to basic concepts in IT and at least two years’ professional experience working in IT Service Management before undertaking any of the ITIL Intermediary modules.

  • The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the processes and practice elements used within it.
  • The Service Capability stream is for those who wish to obtain an in depth understanding of specific ITIL® processes and roles. The primary focus is on process activities, process execution and use throughout the IT Service Lifecycle.

Intended Audience for ITIL Intermediate Service Operation certification

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Managers
  • Supervisory Staff
  • Team Leaders
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers


Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission
Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
• Earlier ITIL (V2) Foundation plus Foundation Bridge
• ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)

Course Outline

  • Introduction to Service Operation
  • Service Operation principles
  • Service Operation processes
  • Common Service Operation activities
  • Organizing for Service Operation: functions
  • Technology considerations
  • Implementation of Service Operation
  • Challenges, critical success factors and risks.
Delivery ModeLocationCourse DurationEnroll
Classroom Training Gurgaon 2 DaysEnroll Now

Upcoming Events

July 2018
July 2018

ITIL – CSI (29th July 2018)


Innovative Technology Solutions is conducting 2 days Training of ITIL Continual Service Improvement (CSI) on 29th July 2018

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August 2018
August 2018

ITIL SD (11 August 2018)

ITIL-INTERMEDIATE-SERVICE-DESIGN ITIL v3 Intermediate SO - Service Operation

Innovative Technology Solutions is conducting 1 day Training of ITIL Service Design (SD) on 11th August 2018.

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August 2018

ITIL SS (12 August 2018)


Innovative Technology Solutions is conducting 1 day Training of ITIL Service Strategy (SS) on 12th August 2018.

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Please write to us at info@itstechschool.com & contact us at +91-9870480053 for the course price & certification cost, schedule & location

Drop Us a Query

  • Number of Questions: 8 Questions per paper
  • Duration: 90 minutes for all candidates in their respective language
  • Passing Score: 28 marks required to pass (out of 40 available) – 70%
  • Test Format: Multiple Choice

For more info kindly contact us.