TypeClassroom Training
Time3 Days
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ITIL Practitioner

ITIL Practitioner Training Course & Certification 

Description

Audience & Prerequisites

Course Outline

Schedule & Fees

Certification

ITIL Practitioner Training Course

Whereas ITIL® Foundation focuses on ‘what’ and ‘why’, ITIL® Practitioner shows ‘how’ to start adopting an ITIL® framework and adapt it to day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives.

ITIL® Practitioner offers practical guidance to support your business objectives, develop the skills needed to apply ITIL® concepts in the organization and ensure business value by delivering fit-for-purpose and fit-for-use services. At the same time, the course and qualification gives confidence to managers that graduates are ready to initiate and successfully carry out required improvement initiatives. ITIL® Practitioner focuses on the Continual Service Improvement (CSI) approach as a way to structure improvement initiatives.

ITIL® Practitioner also covers three key areas crucial to the success of any improvement initiatives:

  • Organizational Change Management;
  • Communication;
  • Measurement and Metrics.

The ITIL Practitioner guidance follows 9 Guiding Principles:

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple.

ITIL® Practitioner does not replace any existing ITIL qualifications. It is complementary to, and fits in with, the current ITIL qualifications scheme. ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.

Objectives

Upon successful completion of the theoretical and examination components related to this certification, graduates can expect to be able to:

  • Use IT Service Management concepts that are important drivers of continual service improvement;
  • Apply ITSM guiding principles in a real-world context;
  • Apply the CSI approach to manage improvements in a given organizational context;
  • Use measurement and metrics to facilitate continual service improvement;
  • Communicate effectively to facilitate continual service improvement;
  • Apply organizational change management to support continual service improvement;

Intended Audience

IT professionals, IT support staff, application engineers, project and business managers, any member of an IT team involved in the delivery of IT services

Prerequisites

ITIL foundation v3 equivalent, v3 or 2011 is a mandatory requirement.

Course Outline

Service Management Concepts

  • Adopt and adapt
  • VOCR: value, outcomes, costs, and risks

Guiding Principles

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

Service Improvement Approach

  • What is the vision?
  • Where are we now?
  • Where do we want to be?
  • How do we get there?
  • How do we know we’ve arrived?
  • How do we keep the momentum going?

Organizational Change Management (OCM)

  • What is OCM?
  • Sources of resistance
  • People transition
  • Stakeholder management
  • Sponsor management
  • Resistance management
  • Reinforcement

Metrics and Measurements

  • CSFs and KPIs
  • Metric cascades and hierarchies
  • Metric categories
  • Assessment
    Reporting

Communication

  • Issues caused by poor communication
  • Benefits of good communication
  • Communication essentials
  • Communication principles
  • Communication types

Upcoming Training

November 2018

17
November 2018

Gurgaon,

B 100 A, South city 1, Near Signature Towers,

Gurgaon,

Haryana

122001

India


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ITIL Foundation (17th November 2018)

itil foundation

Innovative Technology Solutions is conducting 2 days Training on Angular JS from 17th November 2018 to 18 November 2018.

Find out more »

17
November 2018

Gurgaon,

B 100 A, South city 1, Near Signature Towers,

Gurgaon,

Haryana

122001

India


+ Google Map

ITIL Intermediate Service Operation (SO – 17th November 2018)

ITIL-INTERMEDIATE SERVICE OPERATION

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Operations from 17th November 2018 to 18th November 2018.

Find out more »

24
November 2018

Gurgaon,

B 100 A, South city 1, Near Signature Towers,

Gurgaon,

Haryana

122001

India


+ Google Map

ITIL Intermediate Service Design (SD – 24th November 2018)

ITIL- INTERMEDIATE SERVICE DESIGN

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Design from 24th November 2018 to 25th November 2018.

Find out more »

24
November 2018

Gurgaon,

B 100 A, South city 1, Near Signature Towers,

Gurgaon,

Haryana

122001

India


+ Google Map

ITIL Intermediate Service Transition (ST – 24th November 2018)

ITIL-INTERMEDIATE SERVICE TRANSITION

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 24th November 2018 to 25th November 2018.

Find out more »

December 2018

01
December 2018

Gurgaon,

B 100 A, South city 1, Near Signature Towers,

Gurgaon,

Haryana

122001

India


+ Google Map

ITIL Intermediate Service Strategy (SS – 1st December 2018)

ITIL-INTERMEDIATE SERVICE STRATEGY

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Strategy from 1st December 2018 to 2nd December 2018.

Find out more »

Please write to us at info@itstechschool.com & contact us at +91-9870480053 for the course price & certification cost, schedule & location

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