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ITIL v3 Intermediate SOA - Service Offerings and Agreements Training Course & Certification

ITIL v3 Intermediate SOA – Service Offerings and Agreements Training Course & Certification

Description

Audience & Prerequisites

Course Outline

Schedule & Fees

Certification

ITIL v3 Intermediate SOA Training Course Overview

The ITIL® 2011 Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® Service Lifecycle core publications.

Intended Audience for ITIL v3 Intermediate SOA

The Service Offerings and Agreements qualification would suit candidates in the following IT professions or areas:

  • Capacity Manager
  • Availability Manager
  • Change Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Network Support
  • Business Continuity Manager
  • Security Manager
  • Service Portfolio Manager
  • Supplier Relationship Manager.
Prerequisites
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission
Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
• Earlier ITIL (V2) Foundation plus Foundation Bridge
• ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
It is recommended that candidates:
• Can demonstrate familiarity with IT terminology and understand Operational Support and Analysis within the context of their own business environment
• Have experience of working in a service management capacity within a service provider environment, with responsibility for at least one of the following management disciplines:
• Event management process
• Incident management process
• Request fulfilment process
• Problem management process
• Access management process
• Service desk
• Technical management
• IT operations management
• Application management
.
Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Operation publication

Course Outline

  • Overview of SOA processes and basic principles
  • The value to the business of SOA activities
  • How the SOA processes rely on a good business case
  • How the SOA processes rely on a good understanding of return on investment (ROI)
  • Processes across the service lifecycle pertaining to the service offerings and agreements curriculum
    SOA roles and responsibilities
  • Technology and implementation considerations
  •  Challenges, critical success factors and risks

Please write to us at info@itstechschool.com & contact us at +91-9870480053 for the course price & certification cost, schedule & location

Drop Us a Query

  • Number of Questions: 8 Questions per paper
  • Duration: 90 minutes for all candidates in their respective language
  • Passing Score: 28 marks required to pass (out of 40 available) – 70%
  • Test Format: Multiple Choice

For more info kindly contact us.