ITIL 4 Managing Professional Transition Module Training

o What’s new in ITIL4?
o Practical approach on how to use ITIL from large to small organizations.
o Understand the key concepts of service management
o Understand the purpose and components of the ITIL service value system
o Understand how the ITIL guiding principles can help an organization adopt and
adapt service management

o Core service management activities
o The current scope of ITIL to cover the ‘creation’ of services.
o Integration of different value streams and activities to create, deliver and support
IT-enabled products and services
o Supporting practices, methods, and tools.

All types of engagement and interaction between a service provider and its
customers, users, suppliers, and partners.
o Conversion of demand into value via IT-enabled services.
o Introduction to SLA design, multi-supplier management, communication,
relationship management, CX and UX design, customer journey mapping.

o Working practices such as Agile and Lean, and technical practices and technologies
such as Cloud, Automation, and Automatic Testing
o Focusing on the rapid delivery of products & services to obtain maximum value.
o Focusing on digital organizations and digital operating models function in highvelocity
environments

o Creating ‘learning and improving’ IT organization, with a strong and effective
strategic direction.
o Focusing on Agile and Lean ways of working, and how they can be leveraged to an
organization’s advantage.
o A strategic approach to r plan and deliver continual improvement with necessary
agility.

The ITIL certification transition module provides a holistic picture of the critical knowledge that IT management professionals require as related to the 2019 ITIL 4 services value system. The course recognizes your existing achievements in ITIL and allows you to gain the latest skills needed for ITIL and IT system management.

This bridge course enables candidates to recognize their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy.

The module will provide information on the key elements of the following modules from AXELOS ITIL4 Managing Professional Module:

ITIL V3 certified professionals transitioning to ITIL 4 are best suited for this course. This course also is appropriate for IT managers, IT architects, system administrators, operations managers, database administrators, service delivery professionals, quality analysts, development teams, and process owners and practitioners.

To be eligible to take this transition module, you should have:
ITIL Expert (v3) certificate

OR

A minimum of 17 credits from the Foundation and Intermediate/Practitioner/Manager modules from previous versions

OR

ITIL 4 Foundation and 15 credits from the ITIL V3 system

In other words, if you have passed (or are prepared to take) the MALC exam, then you are eligible to complete this transition module to obtain your ITIL 4 certification.

ITIL®-certified Industry Expert trainers having experience of more than15 years in training and working in the IT domain.

No. The examination fee is included in the course fee. You will have to pay Rs. 12000 for Global Certification

No. The ITIL 4 Managing Professional Transition Module certificate does not expire.

Yes, ITIL 4 Foundation E-course ware will be send on your mail & you can access that any time.