Learn how to create, deliver, and support IT-enabled products and services with the ITIL® 4 CDS Specialist certification. This ITIL 4 specialist training will help you understand service performance, service quality, and improvement, including relevant methods and tools.
– Organisational Structures
– Team Culture
– Continuous Improvement Culture
– Collaborative Culture
– Customer-Oriented Mindset
– Positive Communication
– Capabilities, Roles and Competencies
– Workforce Planning
– Employee Satisfaction Management
– Results Based Measuring and Reporting
– Integration and Data Sharing
– Reporting and Advanced Analytics
– Collaboration and Workflow
– Robotic Process Automation
– Artificial Intelligence and Machine Learning
– Information Model
– Anatomy of a Value Stream
– Designing a Value Stream
– Value Stream Mapping
– Value Stream for Creation of a New Service
– Value Stream Model for Restoration of a Live Service
– Managing Queues and Backlogs
– Prioritising Work
– Shift-Left Approach
– Build or Buy
– Sourcing Models
– Service Integration and Management
This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4. The ITIL 4 CDS Specialist certification follows an exam.
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:
Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
Know how to create, deliver and support services
IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.
To be eligible for this ITIL Specialist training, applicants should have:
Passed the ITIL 4 Foundation examination
Attended an accredited training course for this module.
To be eligible to take this ITIL Specialist training, applicants should have:
Passed the ITIL 4 Foundation examination
Attended an accredited training course for this module
– Complete ITIL 4 Specialist Create, Deliver & Support Certification
– Take the ITIL 4 Specialist Create, Deliver & Support Certification exam
– Score at least 70 percent in the exam (28 correct answers out of 40 questions) in 90 minutes
The ITIL 4 Create, Deliver and Support examination determines whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery, and support of services, as described in the syllabus. The ITIL 4 Create, Deliver, and Support qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional, which assesses practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows.
You will receive the ITIL 4 Managing Professional Transition Module exam results within 10 to 15 business days after you take the exam.
You can simply contact us via call, email or chat & request to schedule exam. One of our expert will schedule ITIL exam on your behalf.
Once you have booked your exam and the voucher has been issued, it can not be refunded.
Yes, we provide mock test as part of our course to help you prepare for the actual certification exam. You can try this free ITIL 4 Practice Exam Questions to understand the type of tests that are part of our course curriculum.
I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.
The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks!
The training was really good. It was very helpful in understanding the IT organisation process and related problems.
The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!
ITIL Training Fee and Duration
|Hours||8 hours a day|
|Training fee||₹19,999/- including Certification by ITS|
|Certification Cost||₹21,999/- Global Certification by Axelos|
ITIL®-certified Industry Expert trainers having experience of more than15 years in training and working in the IT domain.
No. The examination fee is included in the course fee. You will have to pay Rs. 12000 for Global Certification
The ITIL 4 Specialist: Create, Deliver and Support certificate does not expire.
Yes, ITIL 4 Foundation E-course ware will be send on your mail & you can access that any time.