ITIL 4 Specialist: Create, Deliver and Support Training in Gurgaon

Learn how to create, deliver, and support IT-enabled products and services with the ITIL® 4 CDS Specialist certification. This ITIL 4 specialist training will help you understand service performance, service quality, and improvement, including relevant methods and tools.

 

ITIL Certification – Instructor Led Training

Date Days Enrollment
1st Feb Sat & Sun Enquire Now
15th Feb Sat & Sun Enquire Now
29th Feb Sat & Sun Enquire Now

Course Curriculum

Module 1: Organization and Culture

– Organisational Structures
– Team Culture
– Continuous Improvement Culture
– Collaborative Culture
– Customer-Oriented Mindset
– Positive Communication

Module 2: Effective Teams

– Capabilities, Roles and Competencies
– Workforce Planning
– Employee Satisfaction Management
– Results Based Measuring and Reporting

Module 3: Information Technology to Create, Deliver and Support Service

– Integration and Data Sharing
– Reporting and Advanced Analytics
– Collaboration and Workflow
– Robotic Process Automation
– Artificial Intelligence and Machine Learning
CI/CD
– Information Model

Module 4: Value Stream

– Anatomy of a Value Stream
– Designing a Value Stream
– Value Stream Mapping

Module 5: Value Stream to Create, Deliver and Support Services

– Value Stream for Creation of a New Service

Module 6: Value Stream for User Support

– Value Stream Model for Restoration of a Live Service

Module 7: Prioritize and Manage Work

– Managing Queues and Backlogs
– Prioritising Work
– Shift-Left Approach

Module 8: Commercial and Sourcing Considerations

– Build or Buy
– Sourcing Models
– Service Integration and Management

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Course Description

About the Course

This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4. The ITIL 4 CDS Specialist certification follows an exam.

Training Objectives

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:

Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
Know how to create, deliver and support services

Who Should go for this Course?

IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

What are the pre-requisites of this course?

To be eligible for this ITIL Specialist training, applicants should have:

Passed the ITIL 4 Foundation examination
AND

Attended an accredited training course for this module.

ITIL Certificate & Exam

What are the pre-requisites for the course?

To be eligible to take this ITIL Specialist training, applicants should have:

Passed the ITIL 4 Foundation examination
Attended an accredited training course for this module

What is the format for the ITIL 4 Specialist: Create, Deliver and Support exam?

– Complete ITIL 4 Specialist Create, Deliver & Support Certification
– Take the ITIL 4 Specialist Create, Deliver & Support Certification exam
– Score at least 70 percent in the exam (28 correct answers out of 40 questions) in 90 minutes

What is the purpose of the ITIL 4 Specialist: Create, Deliver and Support exam?

The ITIL 4 Create, Deliver and Support examination determines whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery, and support of services, as described in the syllabus. The ITIL 4 Create, Deliver, and Support qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional, which assesses practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows.

How long will it take to receive my ITIL 4 Specialist: Create, Deliver and Support exam results?

You will receive the ITIL 4 Managing Professional Transition Module exam results within 10 to 15 business days after you take the exam.

How do I schedule/book my exam?

You can simply contact us via call, email or chat & request to schedule exam. One of our expert will schedule ITIL exam on your behalf.

Once I have booked my exam, Can I get a refund?

Once you have booked your exam and the voucher has been issued, it can not be refunded.

Do you provide any practise test as part of this course?

Yes, we provide mock test as part of our course to help you prepare for the actual certification exam. You can try this free ITIL 4 Practice Exam Questions to understand the type of tests that are part of our course curriculum.

ITIL 4 Specialist: Create, Deliver and Support Training 14.63
Reviews Score

ITIL 4 Specialist: Create, Deliver and Support Training 290%
Completion Rate

ITIL 4 Specialist: Create, Deliver and Support Training 35000
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Training Fees, Duration & Exam Cost

ITIL Training Fee and Duration

Track Fast Track
Duration 3 Days
Hours 8 hours a day
Training fee 19,999/- including Certification by ITS
Certification Cost 21,999/- Global Certification by Axelos

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Features

Instructor-led Sessions

24 Hours of Instructor-Led Classes. Weekend Class : 8 hours each day. Totally Classroom based Training in Gurgaon

Real-life Case Studies

Live project based on any of the selected user cases, involving implementation of the various ITIL concepts.

24 x 7 Expert Support

We have 24×7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.

FAQs

Who are the Trainers?

ITIL®-certified Industry Expert trainers having experience of more than15 years in training and working in the IT domain.

Is Examination Fee included in this course fee?

No. The examination fee is included in the course fee. You will have to pay Rs. 12000 for Global Certification

Does my ITIL 4 Specialist: Create, Deliver and Support certificate expire?

The ITIL 4 Specialist: Create, Deliver and Support certificate does not expire.

Is the course material accessible to the students even after the course training is over?

Yes, ITIL 4 Foundation E-course ware will be send on your mail & you can access that any time.

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