ITIL® 4 Strategist: Direct, Plan, and Improve Training in Gurgaon

Learn the practical skills needed to create a ‘learning and improving’ IT organization with a reliable and effective strategic direction. The ITIL® 4 Strategist training will help you understand the impact of Agile and Lean work processes and how they can be leveraged to an organization’s advantage.

 

ITIL Certification – Instructor Led Training

Date Days Enrollment
1st Feb Sat & Sun Enquire Now
15th Feb Sat & Sun Enquire Now
29th Feb Sat & Sun Enquire Now

Course Curriculum

Module 1: Understand the Key Concepts of Direct, Plan & Improve

1.1 Understand the following key terms:
– Direction
– Planning
– Improvement
– Operating Model
– Methods
– Risks
– Scope of control

1.2 Understand the differences between the following key concepts:
Vision and Mission

– Strategy, Tactics and Operations
– Governance, compliance and management
– Policies, Controls and Guidelines

1.3 Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement

Module 2: Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

2.1 Identify the scope of control and within this:

– Know how to cascade goals and requirements
– Know how to define effective policies, controls and
guidelines
– Know how to place decision-making authority at the correct
level

Module 3: Understand the role of GRC and know how to integrate the principles and methods into the service value system

– Understand the role of risk and risk management in DPI
– Understand how governance impacts DPI
– Know how to ensure that controls are sufficient, but not excessive

Module 4: Understand and know how to use the key principles and methods of continual improvement for all types of improvements:

4.1 Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS

4.2 Know how to identify assessment objectives, outputs, requirements and criteria

4.3 Know how to select an appropriate assessment method for a
particular situation

4.4 Know how to define and prioritize the desired outcomes of an
improvement

4.5 Know how to build, justify and advocate for a business case

4.6 Know how to conduct:

– Improvement reviews
– analysis of lessons learned
– Know how to embed continual improvement at all levels of the SVS

Module 5: Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement

5.1 Understand the nature, scope and potential benefits of organisational change management

5.2 Know how to use the key principles and methods of Communication & OCM:

– Identify and manage different types of stakeholders
– Effectively communicate with and influence others
– Establish effective feedback channels

5.3 Know how to establish effective interfaces across the value chain

Module 6: 6. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement

6.1 Know how to define indicators and metrics to support objectives

Module 7: Understand and know how to direct, plan and improve value streams and practices

7.1 Understand the differences between value streams and practices and how those differences impact direction, planning and improvement

7.2 Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.

– Addressing the 4 dimensions
– Applying the guiding principles
– Value stream mapping
– Optimisation of workflow
– Elimination of waste
– Ensuring & utilising feedback

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Course Description

About the Course

You will learn how to use practical, strategic methods to plan and deliver continual improvement with the necessary agility from this ITIL 4 Strategist course. The ITIL Strategist certification is relevant to both the ITIL Managing Professional and Strategic Leader streams, as planning and continual improvement are universal capabilities.

Training Objectives

The learning outcome will be as follows:

– Understand the Key Concepts of Direct, Plan & Improve
– Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
– Understand the role of GRC and know how to integrate the principles and methods into the service value system.
– Understand and know how to use the key principles and methods of continual improvement for all types of improvements
– Understand and know how to use the key principles and methods of communication and organisational change management to direction, planning and improvement
– Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
– Understand and know how to direct, plan and improve value streams and practices

Who Should go for this Course?

This DPI ITIL Strategist course is aimed at IT leaders and managers at all organizational levels who are pursuing either the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation or those involved in shaping IT direction and strategy. The ITIL Strategist certification also well-suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

What are the pre-requisites of this course?

To be eligible for this ITIL Strategist training, applicants should have:

Passed the ITIL 4 Foundation examination
AND

Attended an accredited training course for this module

ITIL Certificate & Exam

What are the pre-requisites for the course?

To be eligible to take this ITIL Strategist training, applicants should have:

Passed the ITIL 4 Foundation examination
Attended an accredited training course for this module

What is the format for the ITIL 4 Specialist: DPI Certification Exam?

– Complete ITIL4 Strategist Direct, Plan, and Improve training
– Take the ITIL4 Strategist Direct, Plan, and Improve Certification exam
– Score at least 65 percent in the exam (26 correct answers out of 40 questions) in 90 minutes

What is the purpose of the ITIL 4 Direct, Plan, and Improve exam?

The ITIL 4 DPI examination determines whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan, and Improve publication to establish a ‘learning and improving’ IT organization. The ITIL 4 Direct, Plan, and Improve qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional, which assesses the candidate’s knowledge of how to run successful IT-enabled services, teams, and workflows. It is also a prerequisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

How long will it take to receive my ITIL 4 Direct, Plan, and Improve exam results?

You will receive the ITIL 4 Managing Professional Transition Module exam results within 10-15 business days after you take the exam.

How do I schedule/book my exam?

You can simply contact us via call, email or chat & request to schedule exam. One of our expert will schedule ITIL exam on your behalf.

Once I have booked my exam, Can I get a refund?

Once you have booked your exam and the voucher has been issued, it can not be refunded.

Do you provide any practise test as part of this course?

Yes, we provide mock test as part of our course to help you prepare for the actual certification exam. You can try this free ITIL 4 Practice Exam Questions to understand the type of tests that are part of our course curriculum.

ITIL® 4 Strategist: Direct, Plan, and Improve Training 14.63
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ITIL® 4 Strategist: Direct, Plan, and Improve Training 290%
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ITIL® 4 Strategist: Direct, Plan, and Improve Training 35000
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Training Fees, Duration & Exam Cost

ITIL Training Fee and Duration

Track Fast Track
Duration 3 Days
Hours 8 hours a day
Training fee 19,999/- including Certification by ITS
Certification Cost 21,999/- Global Certification by Axelos

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Features

Instructor-led Sessions

24 Hours of Instructor-Led Classes. Weekend Class : 8 hours each day. Totally Classroom based Training in Gurgaon

Real-life Case Studies

Live project based on any of the selected user cases, involving implementation of the various ITIL concepts.

24 x 7 Expert Support

We have 24×7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.

FAQs

Who are the Trainers?

ITIL®-certified Industry Expert trainers having experience of more than15 years in training and working in the IT domain.

Is Examination Fee included in this course fee?

No. The examination fee is included in the course fee. You will have to pay Rs. 12000 for Global Certification

Does my ITIL® 4 Strategist: Direct, Plan, and Improve certificate expire?

The ITIL® 4 Strategist: Direct, Plan, and Improve certificate does not expire.

Is the course material accessible to the students even after the course training is over?

Yes, ITIL 4 Foundation E-course ware will be send on your mail & you can access that any time.

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