ITIL® 4 Strategist: Direct, Plan, and Improve Training in Gurgaon

1.1 Understand the following key terms:
– Direction
– Planning
– Improvement
– Operating Model
– Methods
– Risks
– Scope of control

1.2 Understand the differences between the following key concepts:
Vision and Mission

– Strategy, Tactics and Operations
– Governance, compliance and management
– Policies, Controls and Guidelines

1.3 Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement

2.1 Identify the scope of control and within this:

– Know how to cascade goals and requirements
– Know how to define effective policies, controls and
guidelines
– Know how to place decision-making authority at the correct
level

– Understand the role of risk and risk management in DPI
– Understand how governance impacts DPI
– Know how to ensure that controls are sufficient, but not excessive

4.1 Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS

4.2 Know how to identify assessment objectives, outputs, requirements and criteria

4.3 Know how to select an appropriate assessment method for a
particular situation

4.4 Know how to define and prioritize the desired outcomes of an
improvement

4.5 Know how to build, justify and advocate for a business case

4.6 Know how to conduct:

– Improvement reviews
– analysis of lessons learned
– Know how to embed continual improvement at all levels of the SVS

5.1 Understand the nature, scope and potential benefits of organisational change management

5.2 Know how to use the key principles and methods of Communication & OCM:

– Identify and manage different types of stakeholders
– Effectively communicate with and influence others
– Establish effective feedback channels

5.3 Know how to establish effective interfaces across the value chain

6.1 Know how to define indicators and metrics to support objectives

7.1 Understand the differences between value streams and practices and how those differences impact direction, planning and improvement

7.2 Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.

– Addressing the 4 dimensions
– Applying the guiding principles
– Value stream mapping
– Optimisation of workflow
– Elimination of waste
– Ensuring & utilising feedback

You will learn how to use practical, strategic methods to plan and deliver continual improvement with the necessary agility from this ITIL 4 Strategist course. The ITIL Strategist certification is relevant to both the ITIL Managing Professional and Strategic Leader streams, as planning and continual improvement are universal capabilities.

The learning outcome will be as follows:

– Understand the Key Concepts of Direct, Plan & Improve
– Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
– Understand the role of GRC and know how to integrate the principles and methods into the service value system.
– Understand and know how to use the key principles and methods of continual improvement for all types of improvements
– Understand and know how to use the key principles and methods of communication and organisational change management to direction, planning and improvement
– Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
– Understand and know how to direct, plan and improve value streams and practices

This DPI ITIL Strategist course is aimed at IT leaders and managers at all organizational levels who are pursuing either the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation or those involved in shaping IT direction and strategy. The ITIL Strategist certification also well-suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

To be eligible for this ITIL Strategist training, applicants should have:

Passed the ITIL 4 Foundation examination
AND

Attended an accredited training course for this module

ITIL®-certified Industry Expert trainers having experience of more than15 years in training and working in the IT domain.

No. The examination fee is included in the course fee. You will have to pay Rs. 12000 for Global Certification

The ITIL® 4 Strategist: Direct, Plan, and Improve certificate does not expire.

Yes, ITIL 4 Foundation E-course ware will be send on your mail & you can access that any time.