ITIL® 4 Foundation Certification Training Course in Gurgaon

ITIL foundation certification introduces learners to ITIL 4, the newest version of the ITIL and improve an IT-enabled enterprise. This ITIL 4 Foundation certification course will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle. ITS is Authorised partner with peoplecert for ITIL 4 Foundation Training & ITIL examination. 


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ITIL Certification – Instructor Led Training


Date Days Enrollment
1st Feb Sat & Sun Enquire Now
15th Feb Sat & Sun Enquire Now
29th Feb Sat & Sun Enquire Now

Course Curriculum

ITIL 4 training Introduction

– Introduction to ITSM (IT Service Management) in the Modern World
– Introduction to ITIL 4

Service Management: Key Concepts

– Value & Value Co-Creation
– Value: Service, Products, and Resources
– Service Relationships
– Value: Outcomes, Costs, and Risks

The Guiding Principles

– The Seven Guiding Principles
– Applying the Guiding Principles

The Four Dimensions of Service Management

– Organizations & People
– Information & Technology
– Partners & Suppliers
– Value Streams & Processes
– External Factors & Pestle Model

Service Value System

– Overview of Service Value System & Service value chain

Continual Improvement

– The Continual Improvement Model – CI model
– Relationship between Continual Improvement & Guiding Principles

Overview of ITIL Practices

– Purpose of ITIL Practices
– The Continual Improvement Practice
– The Change Control Practice
– The Incident Management Practice
– The Problem Management Practice
– The Service Request Management Practice
– The Service Desk Practice
– The Service Level Management Practice

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Course Description

About the Course

Join ITIL 4 Foundation training in Gurgaon. ITIL 4 Foundation training is built on the established core of best practice in the ITIL guidance. ITIL 4 training provides a practical & easy to adopt approach to move to the new world of digital transformation & embrace an end-to-end operating model for the delivery & operation of products and company services. ITIL 4 also delivers a holistic end-to-end picture that integrates frameworks such as Lean IT, DevOps, and Agile.
The ITIL 4 Foundation Certification training is a 2-day classroom room based training specified by AXELOS for the ITIL 4 Foundation. The fundamental objective of ITIL 4 Foundation training in Gurgaon is to help the participants to understand the key concepts of service management and ITIL 4 service management framework. ITIL 4 foundation training prepare candidate for the ITIL 4 Foundation certification as well. In addition, ITIL 4 training in Gurgaon offers a rich learning experience that helps the participants understand ITIL 4 and relate ITIL to the work environment. Our ITIL training is incorporated with rich learning experience which is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. We conduct ITIL Foundation mock examination as the part of ITIL 4 Foundation training, which helps participants to pass the exam.

Training Objectives

At the end of this ITIL 4 Foundation Certification training in Gurgaon, participants will be able to:

– Understand the key concepts of ITSM (ITIL service management).
– Understand how ITIL principles can help an organization to adopt and adapt
– ITIL service management (ITSM)
– Understand the 4 dimensions of ITIL service management.
– Understand purpose & components of the ITIL service value system, activities of the service value chain, and how they interconnect.
– Understand the key concepts of Continual Improvement.
– Learn the various ITIL practices and how they contribute to value chain activities

Who Should go for this Course?

The ITIL 4 Foundation Certification Training in Gurgaon fundamentally targets the participants in the IT & business domains who wish to take first steps in service management or having knowledge on ITIL Certification V3 and/or other sources of industry best practice and wish to learn about ITIL 4. This ITIL 4 foundation Certification training in Gurgaon and the related ITIL certification can be beneficial for the following roles: ITIL v4 Foundation Training

– IT Support Staff
– IT Consultants
– Business Managers
– Business Process Owners
– IT Developers
– Service Providers
– System Integrators

What are the pre-requisites of this course?

There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

ITIL Certificate & Exam

What is the format of ITIL Certification Exam?

To get the ITIL 4 Foundation Certification, you must:

1. Complete the certification training
2. Take the ITIL 4 Foundation Certification exam
3. Score at least 65% on the exam
(26 correct answers out of 40 questions) within 60 minutes

What is the ITIL 4 Foundation Certification?

ITIL 4 Foundation training is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest version of training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.

How long will it take to receive ITIL Certification after giving exam?

You will receive the ITIL 4 Foundation results in 3 working days after you take the exam.

When Can I register for ITIL 4 Foundation Certification Exam??

As per your convenience you can scheduled exam instantly after the training or within 6 months from the date of enrolment with Innovative Technology Solutions. Once you are ready to take the exam, contact Innovative Technology Solutions and you will receive an exam voucher code. You will need to complete the examination within a year from the day we issue the exam voucher.

How do I schedule/book my exam?

You can simply contact us via call, email or chat & request to schedule exam. One of our expert will schedule ITIL exam on your behalf.

Once I have booked my exam, Can I get a refund?

Once you have booked your exam and the voucher has been issued, it can not be refunded.

Do you provide any practise test as part of this course?

Yes, we provide mock test as part of our course to help you prepare for the actual certification exam. You can try this free ITIL 4 Practice Exam Questions to understand the type of tests that are part of our course curriculum.

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Training Fees, Duration & Exam Cost

ITIL Training Fee and Duration

Track Fast Track
Duration 2 Days
Hours 8 hours a day
Training fee 6999/- including Certification by ITS
Certification Cost 14,499/- Global Certification by Axelos

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Be future ready. Start learning

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Instructor-led Sessions

16 Hours of Instructor-Led Classes. Weekend Class : 8 hours each day. Totally Classroom based Training in Gurgaon

Real-life Case Studies

Live project based on any of the selected user cases, involving implementation of the various ITIL concepts.

24 x 7 Expert Support

We have 24×7 online support team to resolve all your technical queries, through ticket based tracking system, for the lifetime.

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Who are the Trainers?

ITIL®-certified Industry Expert trainers having experience of more than15 years in training and working in the IT domain.

Is Examination Fee included in this course fee?

No. The examination fee is included in the course fee. You will have to pay Rs. 12000 for Global Certification

Does my ITIL® 4 Foundation certificate expire?

The ITIL® 4 Foundation certificate does not expire.

Is the course material accessible to the students even after the course training is over?

Yes, ITIL 4 Foundation E-course ware will be send on your mail & you can access that any time.

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