ITIL® 4 Foundation Certification Training Course in Gurgaon

– Introduction to ITSM (IT Service Management) in the Modern World
– Introduction to ITIL 4

– Value & Value Co-Creation
– Value: Service, Products, and Resources
– Service Relationships
– Value: Outcomes, Costs, and Risks

– The Seven Guiding Principles
– Applying the Guiding Principles

– Organizations & People
– Information & Technology
– Partners & Suppliers
– Value Streams & Processes
– External Factors & Pestle Model

– Overview of Service Value System & Service value chain

– The Continual Improvement Model – CI model
– Relationship between Continual Improvement & Guiding Principles

– Purpose of ITIL Practices
– The Continual Improvement Practice
– The Change Control Practice
– The Incident Management Practice
– The Problem Management Practice
– The Service Request Management Practice
– The Service Desk Practice
– The Service Level Management Practice

Join ITIL 4 Foundation training in Gurgaon. ITIL 4 Foundation training is built on the established core of best practice in the ITIL guidance. ITIL 4 training provides a practical & easy to adopt approach to move to the new world of digital transformation & embrace an end-to-end operating model for the delivery & operation of products and company services. ITIL 4 also delivers a holistic end-to-end picture that integrates frameworks such as Lean IT, DevOps, and Agile.
The ITIL 4 Foundation Certification training is a 2-day classroom room based training specified by AXELOS for the ITIL 4 Foundation. The fundamental objective of ITIL 4 Foundation training in Gurgaon is to help the participants to understand the key concepts of service management and ITIL 4 service management framework. ITIL 4 foundation training prepare candidate for the ITIL 4 Foundation certification as well. In addition, ITIL 4 training in Gurgaon offers a rich learning experience that helps the participants understand ITIL 4 and relate ITIL to the work environment. Our ITIL training is incorporated with rich learning experience which is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. We conduct ITIL Foundation mock examination as the part of ITIL 4 Foundation training, which helps participants to pass the exam.

At the end of this ITIL 4 Foundation Certification training in Gurgaon, participants will be able to:

– Understand the key concepts of ITSM (ITIL service management).
– Understand how ITIL principles can help an organization to adopt and adapt
– ITIL service management (ITSM)
– Understand the 4 dimensions of ITIL service management.
– Understand purpose & components of the ITIL service value system, activities of the service value chain, and how they interconnect.
– Understand the key concepts of Continual Improvement.
– Learn the various ITIL practices and how they contribute to value chain activities

The ITIL 4 Foundation Certification Training in Gurgaon fundamentally targets the participants in the IT & business domains who wish to take first steps in service management or having knowledge on ITIL Certification V3 and/or other sources of industry best practice and wish to learn about ITIL 4. This ITIL 4 foundation Certification training in Gurgaon and the related ITIL certification can be beneficial for the following roles: ITIL v4 Foundation Training

– IT Support Staff
– IT Consultants
– Business Managers
– Business Process Owners
– IT Developers
– Service Providers
– System Integrators

There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

ITIL®-certified Industry Expert trainers having experience of more than15 years in training and working in the IT domain.

No. The examination fee is included in the course fee. You will have to pay Rs. 12000 for Global Certification

The ITIL® 4 Foundation certificate does not expire.

Yes, ITIL 4 Foundation E-course ware will be send on your mail & you can access that any time.