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ISO 20000 pro auditory

ISO 20000 pro auditorské kurzy a certifikace

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ISO 20000 pro školení auditorů

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

Certifikace ISO / IEC20000 se uděluje po auditech provedených registrovanými certifikačními orgány, které zajišťují, že poskytovatel služeb navrhuje, implementuje a řídí systém správy IT služeb v souladu s požadavky normy. Účelem kurzu auditora ISO / IEC 20000 je zajistit dostatečné pochopení ITSM obecně a znalost obsahu a požadavků standardu ISO / IEC 20000, aby bylo možné provádět audity proti standardu.

Kurz se týká druhého vydání standardu (ISO / IEC 20000-1: 2011), který zrušuje a nahrazuje první vydání (ISO / IEC 20000-1: 2005).

Některé z hlavních rozdílů jsou následující:

  • bližší zarovnání s ISO 9001
  • bližší zarovnání s ISO / IEC 27001
  • změna terminologie s ohledem na mezinárodní použití
  • vyjasnění požadavků na řízení procesů provozovaných jinými stranami
  • objasnění požadavků na definici rozsahu SMS
  • objasnění, že metodika PDCA se vztahuje na SMS, včetně procesů správy služeb a služeb
  • zavedení nových požadavků na návrh a přechod nových nebo změněných služeb

Studenti, kteří absolvovali tento kurz, jsou vhodně připraveni úspěšně provést certifikační test ISO / IEC 20000 Auditor.

Objectives of ISO 20000 for Auditors

Na konci tohoto kurzu bude student schopen porozumět zásadám ITSM a požadavkům standardu ISO / IEC 20000, jak se používá v typické organizaci poskytovatelů IT služeb, spolu s hlavními prvky certifikačního systému.

Konkrétně student pochopí:

  • Pozadí ISO / IEC 20000
  • Rozsah a účel částí 1, 2, 3 a 5 z ISO / IEC 20000 a jak je lze použít při auditu a certifikaci
  • Použité klíčové termíny a definice
  • ITSM obecné zásady
  • Struktura a aplikace ISO / IEC 20000-1
  • Požadavky normy ISO / IEC 20000-1
  • Požadavky a požadavky na definici oboru
  • Účel interních a externích auditů, jejich fungování a související terminologie
  • Provoz certifikace APMG
  • Vztah s osvědčenými postupy a souvisejícími normami - konkrétně ITIL®, ISO 9001 a ISO / IEC 27001

Intended Audience for ISO 20000 for Auditors Course

  • Interní auditoři a odborní poradci v oblasti správy služeb
  • Auditorům, kteří chtějí provádět a řídit certifikační audit systému řízení služeb (SMS)
  • Projektoví manažeři nebo konzultanti, kteří chtějí zvládnout proces auditu SMS
  • Osoby zodpovědné za shodu služby informačních technologií v organizaci
  • Technickí odborníci, kteří se chtějí připravit na funkci auditu SMS.

Prerequisites for ISO 20000 for Auditors Certification

Základní pochopení ISO / IEC 20000 a komplexní znalosti zásad auditu.

Pro více informací prosím kontaktujte nás.

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Oddíl 1Úvod a pozadí standardu
Oddíl 2Principy řízení IT
Oddíl 3Schéma certifikace ISO / IEC 20000
Oddíl 4Obsah normy ISO / IEC 20000
Oddíl 5Jak nástroje podporují certifikaci
Oddíl 6Definice oblasti certifikace a použitelnosti