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ISO-IEC 20000 FONDEN

ISO / IEC 20000 Foundation Training Course & Certificering

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Målgruppe og forudsætninger

Certificering

ISO / IEC 20000 Foundation Training Course Oversigt

Dette akkrediterede ISO / IEC 20000 Foundation kursus forbereder kandidater til fundamentet kvalifikation. Det giver den viden, der kræves for at få en forståelse af indholdet og kravene i ISO / IEC 20000-1: 2011 internationale standard for it service management (ITSM). Find ud af, hvordan praksis kan vedtages af en organisation for at levere administrerede tjenester, forbedre disse serviceydelser løbende og opnå certificering til ISO / IEC 20000-1. ISO / IEC 20000 er den internationale standard for it service management (ITSM). Det definerer kravene til og indeholder oplysninger om det it-service management system (SMS), der er nødvendigt for at levere administrerede tjenester af en acceptabel kvalitet, sammen med vejledning om, hvordan man demonstrerer overensstemmelse med standarden

Dette 3-dags kursus er rettet mod dem, der ønsker at demonstrere en grundkundskabs viden om ISO / IEC 20000 og dens anvendelse i en typisk it-serviceudbyderorganisation. Denne kvalifikation giver ikke det avancerede niveau af viden til eksterne revisorer, konsulenter eller dem, der er ansvarlige for at håndtere implementering af standarden i en serviceudbyderorganisation. Revisorer, konsulenter og implementatorer vil måske overveje APMG Practitioner eller Auditor kurser, der giver mere detaljeret information om brugen af ​​standarden. APMG certificering eksamen, som er en multiple choice eksamen, kan udføres i slutningen af ​​kurset.

Objectives of ISO/IEC 20000 Foundation Training

Ved afslutningen af ​​kurset vil den studerende kunne forstå kravene, kravene og de høje niveauer i ISO / IEC 20000-standarden, hvordan den bruges i en typisk it-serviceudbyderorganisation sammen med de vigtigste elementer i certificeringsprocessen . Nærmere bestemt vil den studerende forstå:

  • The background to ISO IEC 20000
  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
  • Nøglebegreber og definitioner anvendt
  • De grundlæggende krav til SMS og behovet for løbende forbedringer
  • Processerne, deres mål og krav på højt niveau i et typisk IT-udbyder scenario
  • Anvendelses- og anvendelsesområde definitionskrav
  • Formålet med interne og eksterne revisioner, deres drift og tilhørende terminologi
  • Operationen af ​​APMG-certificeringsordningen
  • Forholdet til bedste praksis og relaterede standarder

Intended Audience for ISO/IEC 20000 Foundation Course

Kurset er rettet mod medarbejdere i interne og eksterne serviceudbyderorganisationer, der kræver en grundlæggende forståelse af ISO / IEC 20000-standarden og dens indhold. Det vil give:

  • Serviceejere, procesejere og andre management service personale med en bevidsthed om og forståelse af servicehåndtering baseret på ISO / IEC 20000-standarden
  • Enkeltpersoner med viden om at forstå ISO / IEC 20000-standarden og hvordan det i deres egen organisation
  • Ledere og teamledere med kendskab til et typisk ISO / IEC 20000 Service Management System (SMS)
  • Interne revisorer, procesejere, procesrevisorer og bedømmere med et godt kendskab til ISO / IEC 20000-standarden, dens indhold og behov for interne anmeldelser, vurderinger og revisioner
  • Bevis for, at delegerede har opnået et fundamentalt niveau af viden om ISO / IEC 20000-standarden

Denne kvalifikation giver ikke det avancerede niveau af viden til eksterne revisorer, konsulenter eller dem, der er ansvarlige for at håndtere implementering af standarden i en serviceudbyderorganisation. Revisorer, konsulenter og implementatorer vil måske overveje APMG Practitioner eller Auditor kurser, der giver mere detaljeret information om brugen af ​​standarden.

Prerequisites for ISO/IEC 20000 Foundation Certification

Der er ingen forudsætninger for dette kursus som sådan, selv om ITIL® V3 Foundation Certifikat anbefales kraftigt.

For mere info venlig kontakte os.

ISO/IEC 20000 Foundation Training in Gurgaon | ISO/IEC 20000 Foundation Training Institute in Gurgaon

Innovative Technology solutions provides and the only training company in Gurgaon who provides class room training on ISO/IEC 20000 Foundation as per the customer requirement. Our training programs is specially designed for professionals or fresher’s to get placements in MNCs. Innovative Technology solutions is delivering major of IT trainings in Gurgaon and ISO/IEC 20000 Foundation Training is one of the most demanded training. ITS offers hands on practical knowledge / practical implementation on live projects and will ensure to understand or learn the in-depth knowledge on ISO/IEC 20000 Foundation from our ISO/IEC 20000 Foundation Training. Our ISO/IEC 20000 Foundation Training in Gurgaon is conducted by specialist working certified corporate trainers and professionals having real time implementation experience on ISO/IEC 20000 Foundation.

Innovative technology solutions is well-equipped ISO/IEC 20000 Foundation Training Center in Gurgaon. Innovative Technnology solutions is the well-known ISO/IEC 20000 Foundation Training Center in Gurgaon with appropriate infrastructure and lab facilities. ISO/IEC 20000 Foundation labs are online, so candidate can access the labs from home as well. Innovative Technology solutions in Gurgaon mentored more than 50000+ candidates on different IT skills and we have public batches on ISO/IEC 20000 Foundation Certification Training in Gurgaon at very reasonable fee. We have in house trainer and course curriculum can be customized as per your requirement.

Our training labs are well equipped with Projector, computers, LAN with high speed internet to work on cloud. We also serve lunch for corporate.

Innovative Technology solutions is one of the best ISO/IEC 20000 Foundation Training Institutes in Gurgaon with placement support.

Innovative Technology solution is corporate delivery training company and provide training to organizations like HCL, Colt, Kronos, BCG etc. working with MNC’s makes us capable to place our students in top MNCs across the globe.

ISO/IEC 20000 Foundation Training Introduction

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Sektion 1Forståelse af ISO / IEC 20000 omfang, formål og brug
Læser xnumx"Skal" og "Skal" udsagn
Læser xnumxPrincipper for et service management system
Læser xnumxISO / IEC 20000 forhold til ITIL og andre standarder og tilgange
Sektion 2Forståelse af ISO / IEC 20000 styringssystemkrav
Læser xnumxMålsætninger for ledelsessystemet
Læser xnumxLedelsens ansvar
Læser xnumxDokumentkrav
Læser xnumxMedarbejderkompetence, bevidsthed og træning
Sektion 3Forståelse af ISO / IEC 20000 service management proces krav
Læser xnumxPlanlægning og implementering af nye eller ændrede tjenester
Læser xnumxService Delivery processer
Læser xnumxForholdsprocesser
Læser xnumxOpløsningsprocesser
Læser xnumxKontrol- og frigivelsesprocesser
Sektion 4Vedtagelse af planen, Do, Check, Act cyklus for at forbedre service
Læser xnumxPlanlægning, implementering og forbedring af it-servicehåndtering for at opfylde ISO / IEC 20000-standarden
Læser xnumxAnvendelsesområde, scoping krav og Scope Statements
Læser xnumxPlan-check-act-metode og dens anvendelse til servicehåndtering
Sektion 5Gennemgang, vurdering og revision af ISO / IEC 20000 aktiviteter
Læser xnumxTyper af anmeldelser, vurderinger og revisioner, der kræves af standarden
Læser xnumxTeknikker og metoder, der kan bruges til dem
Læser xnumxHvad er involveret i en ekstern revision