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ITIL V3 INTERMEDIA OSA (OPERAZIO AHOLKULARITZA ETA ANALISIA)

ITIL v3 Bitartekoa OSA (Eragiketa Operatiboa eta Analisia) Prestakuntza Ikastaroa eta Ziurtagiria

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Audientzia eta aurrebaldintzak

Ikastaroaren eskema

Ordutegiak eta tarifak

Ziurtagiria

ITIL v3 Bitarteko OSA Prestakuntza Ikastaroaren Orokorra

The ITIL® 2011 Tarteko titulazioa: Operazioko euskarria eta analisia (OSA) ziurtagiria doako titulu bat da, baina baita ere ITIL® Bitartekoa Gaitasunaren korronteak eta ITIL® Adituen Ziurtagiria IT Zerbitzuen Kudeaketara eramaten dituen moduluetako bat. Prestakuntza modulu eta ziurtagiri honen helburua ITIL® Service Lifecycle core argitalpenetan dokumentatuta dago zerbitzu-kudeaketan industria-praktikak ezagutzera ematea. ITIL® ziurtagiria euskarri operatiboan eta analisian ziurtagiriaren titularrek OSA praktikak ebazteko eta Zerbitzuaren Kudeaketako Bizikleta Zikloaren euskarria ahalbidetzeko diseinatuta daude.

Intended Audience for ITIL v3 Bitarteko OSA

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

  • Edukiera kudeatzailea
  • Availability Manager
  • Aldaketaren kudeatzailea
  • Segurtasuna Administrator
  • Aplikazioak euskarria
  • IT ebakuntzak kudeatzailea
  • Sareko kontrola eta funtzionamendua
  • Sareko laguntza
  • Negozioaren jarraipen kudeatzailea
  • Segurtasun kudeatzailea
  • Zerbitzu-zorroaren kudeatzailea
  • Hornitzaileen harremana kudeatzailea.
Aurrebaldintzak
Titulu honetarako prestatutako eta aztertutako hautagaiak dagoeneko ITIL Fundazioaren ziurtagiria eduki behar dute IT Zerbitzuen Kudeaketan, sarrera onartzeko dokumentu frogagarri gisa aurkeztu behar dena
Halaber, ITIL tituluak dituzten hautagaiak ere eskuratu ahal izango dira, eta antzeko froga egingo da:
• Lehenago ITIL (V2) Foundation plus Foundation Bridge
ITIL Adituen Ziurtagiria IT Zerbitzuen Kudeaketa (Zerbitzu Kudeatzaile edo Praktikatzaile bidezko bidearen bidez lortutakoa).
Hautagaiak gomendatzen da:
• Informatika terminologiari buruzko ezagutza erakustea eta Operazioko euskarria eta analisia ulertzea euren negozio ingurunearen testuinguruan
• Zerbitzu-kudeaketaren gaitasunean zerbitzu hornitzaile baten ingurunean lan egiteko esperientzia izatea, gutxienez kudeaketa diziplina hauetako bat izanik:
• Gertaera kudeaketa prozesua
• Incident management process
• Eskaera betetzeko prozesua
• Arazoren kudeaketa prozesua
• Sarbidea kudeatzeko prozesua
• Zerbitzu mahaia
• Zuzendaritza teknikoa
• IT eragiketen kudeaketa
• Aplikazioen kudeaketa
.
Ziurtagirirako prestakuntzan parte hartu aurretik ere gomendagarria da hautagaiek ITIL Service Lifecycle core argitalpenak irakurtzea eta, bereziki, ITIL Service Operation Argitalpena

Ikastaroaren eskema

  • OSA jardueren negozioaren balioa eta OSAren jarduerei Zerbitzu Bizitza Zikloa nola onartzen duten
  • Zerbitzuaren funtzionamenduaren funtzionamendua optimizatzea
  • Nola funtzionatzen duten OSA-ren prozesuak Zerbitzuaren Biziberritzeko prozesuekin
  • Nola erabili eta neurtu OSA prozesuak, jarduerak eta funtzioak bikaintasun operatiboa lortzeko
  • IT segurtasuna eta OSAri egindako ekarpenen garrantzia
  • OSA inguratzen duen teknologiaren eta ezarpenaren gogoeta ulertzea
  • Erronkak, arrakastarako faktore kritikoak (CSFak) eta OSAri lotutako arriskuak
  • Bereziki azpimarratzen ditu prozesu eta roletan:
    • Gertaeren kudeaketa, IT azpiegituren kudeaketarako garrantziaren agerraldi detektagarriak zehazten ditu edo IT zerbitzu bat entregatzea
    • Gertakarien Kudeaketak, zerbitzuak ahalik eta lasterren berreskuratzeko gaitasuna du, eta adostutako zerbitzu-mailaren arabera
    • Eskaera betetzea, zerbitzu estandarretarako sarbide azkarra eta eraginkorra eskaintzen duen eskaera egiten du negozio produktibitatea hobetzeko edo enpresen zerbitzuen eta produktuen kalitatea hobetzeko.
    • Arazoren Kudeaketak arazoak eta gertakariak gertakariak eragozten ditu, gertakari errepikariak ezabatu eta gerta daitezkeen gertakariak minimizatzea galarazita.
    • Sarbide-kudeaketa, baimendutako erabiltzaileek eskubidea dute zerbitzua erabiltzeko
      baimenik gabeko erabiltzaileei sarbidea ekiditen.
  • Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management.
  • Zerbitzuaren funtzionamendurako antolatzen duen Zerbitzu Operazioa eta Laguntza Zerbitzuaren barruan egin beharreko rolak eta funtzioak, hala nola Zerbitzu Deskea, Zuzendaritza Teknikoa, IT Operazioen Kudeaketa eta Aplikazioen Kudeaketa.
Entregatzeko moduakokapenaIkastaroaren iraupenaErregistratu
Ikasgelako prestakuntza Gurgaon 2 egunErregistratu orain

Hurrengo prestakuntza

Dec 2018

15
Abendu 2018

Gurgaon,

B 100 A, Hegoaldeko hiria 1, Sinadura Dorreen inguruan,

Gurgaon,

Haryana

122001

India


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ITIL Intermediate Service Operations (SO XCHARX 15th December 2018)

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate XCHARX Service Operations from 15th December 2018 to 16th December 2018.

Informazio gehiago »

22
Abendu 2018

Gurgaon,

B 100 A, Hegoaldeko hiria 1, Sinadura Dorreen inguruan,

Gurgaon,

Haryana

122001

India


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ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-INTERMEDIATE SERVICE TRANSITION

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

Informazio gehiago »

Mesedez idatzi gurekin at info@itstechschool.com eta jarri harremanetan gurekin + 91-9870480053 ikastaroaren prezioa eta ziurtapenaren kostua, ordutegia eta kokapena

Utzi kontsulta bat

  • Galdera kopurua: 8 paperezko galderak
  • Duration: 90 minutu hautagai guztiek beren hizkuntzan
  • Pasa puntuazioa: Pasa beharreko 28 markak (40 eskuragarri) - 70%
  • Test formatua: Hainbat aukera

Informazio gehiago nahi izanez gero, jar zaitez gurekin harremanetan.

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