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ISO 20000 PRACTITIONER

ISO 20000 Praktiker Training Course & Certification

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ISO 20000 Praktiker Training Course

Kliïnters freegje dat har (ynterne of eksterne) IT-tsjinstferlieners bewiisje kinne dat se de fereaske kwaliteit fan 'e tsjinst leverje kinne en passende tsjinstbehearprosessen op plak hawwe. Op grûn fan prosessen, ISO / IEC20000 is in ynternasjonaal erkende standert foar IT Service Management dy't bepaalde easken foar de tsjinstferliener pleatst, fêst, ynfier, wurkje, kontrolearje, beoardielje, bewarje en ferbetterje in SMS. De easken binne ûnder oaren de ûntwerp, transysje, levering en ferbetterjen fan tsjinsten om fêststelde tsjinstferliening oan te fieren.

ISO / IEC20000-sertifikaasje wurdt oernaamd troch audysjes dy't troch registreare sertifisaasjebestringen fertsjintwurdige wurde, dy't soargje dat in tsjinstferliener ûntwerpt, realisearret en beheart in IT-bestjoeringssysteem yn oerienstimming mei de easken fan 'e standert.

Dizze kursus jout foldwaande ferstean fan ISO / IEC 20000 en syn tapassing om de wittenskiplike wittenskip te analysearjen en tapasse te litten om te organisearjen dy't organisaasjes stypje as gefolch fan de easken fan Part 1 en it realisearjen en behertigjen fan ISO / IEC 20000-sertifikaasje .

De kursus behannelet de twadde edysje fan de standert (ISO / IEC 20000-1: 2011) dy't de earste edysje (ISO / IEC 20000-1: 2005) annulearret en ferfange.

Guon fan 'e wichtichste ferskillen binne sa:

  • Tichteriging mei ISO 9001
  • tichtere ôfstimming oan ISO / IEC 27001
  • Feroarje fan terminology om it ynternasjonale gebrûk te jaan
  • klarifikaasje fan 'e easken foar de bestjoeren fan prosessen dy't troch oare partijen opereard wurde
  • klarifikaasje fan 'e easken foar it bepalen fan' e omfang fan 'e sms
  • klarifikaasje dat de PDCA-metodyk jildt foar de SMS, ynklusyf de tsjinstferlieningsprosessen, en de tsjinsten
  • Ynfiering fan nije easken foar it ûntwerp en oergong fan nije of feroare tsjinsten

Learlingen dy't dit kursus besletten hawwe, wurde passend makke om suksesfere te kinnen de oanbelangjende ISO / IEC 20000 Praktiker-sertifikaasje test.

Objektiven fan ISO 20000 Praktiker Training

Oan 'e ein fan dat kursus kin de studint yn steat wêze om de ynhâld fan ISO / IEC 20000 analysearje en tapasse te litten yn binnen sertifisearre organisaasjes of dyjingen dy't in sms ynfierje wolle yn tarieding foar begjinte sertifisearring.

Spesifyk sil de studint wêze kinne:

  • Ferstean it doel, gebrûk en tapassing fan Parts 1, 2, 3 en 5 fan 'e standert
  • Assistearje en advisearje organisaasjes yn it ferwêzentlikjen fan oerienkomst oan ISO / IEC 20000-1 en sertifikaasje
  • Understeande, ferklearje en advisearje oer problemen oangeande tapassing, fereaske en beskermingde definysje
  • Understeande en ferklearje de relaasje tusken ISO / IEC 20000 en ITSM bêste praktiken yn 'e mienskiplike gebrûk en ferbûne standerts
  • Sprekke en tapasse de easken fan Part 1
  • Ferplicht it gebrûk fan technology en ark om de ymplemintaasje te ferbetterjen en ferbetterjen fan in sms, it realisearjen fan sertifikaasje en de trochgeande demonstraasje fan oerienkomst oan Part 1
  • Berekje en helpe yn ISO / IEC 20000-sertifisearringsbeheardingen
  • Meitsje in gap-analyse dy't stipe wurdt troch in ferbettering en útfieringsplan
  • Understandje, meitsje en meitsje in tsjinstbehearplan
  • Assistearje en advisearje organisaasjes oer de útfiering fan kontinueel ferbetteringsprosessen
  • Organisearje organisaasjes foar in ISO / IEC 20000-sertifikaasje-kontrôle mei de regelingen fan it APMG-sertifikaasjekema.

Intended Audience for of ISO 20000 Practitioner Course

Dizze kwalifikaasje is rjochte op professionals, managers en consultants dy't wichtige rollen hawwe yn it produksje- en / of operative behear fan in service-managementsysteem basearre op ISO / IEC 20000.

Prerequisites for of ISO 20000 Practitioner Certification

Dielnimmers moatte in basiswittenskip hawwe oer de begjinsels en prosessen fan IT Service Management.
The knowledge base in this area are such as those acquired in a course ITIL® Foundation or ISO / IEC 20000 Foundation.

Foar mear ynfo leuk kontakt mei ús opnimme.

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Innovative technology solutions is well-equipped ISO 20000 Practitioner Training Center in Gurgaon. Innovative Technnology solutions is the well-known ISO 20000 Practitioner Training Center in Gurgaon with appropriate infrastructure and lab facilities. ISO 20000 Practitioner labs are online, so candidate can access the labs from home as well. Innovative Technology solutions in Gurgaon mentored more than 50000+ candidates on different IT skills and we have public batches on ISO 20000 Practitioner Certification Training in Gurgaon at very reasonable fee. We have in house trainer and course curriculum can be customized as per your requirement.

Our training labs are well equipped with Projector, computers, LAN with high speed internet to work on cloud. We also serve lunch for corporate.

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seksje 1Ynlieding en eftergrûn oan ISO / IEC 20000 standert
seksje 2ISOIEC 20000-sertifikaatsysteem
seksje 3Principles of IT service management
seksje 4ISO / IEC 20000-1 (diel 1) easken foar bestjoerssysteemsysteem
seksje 5ISO / IEC 20000-2-rjochting op it tapassen fan diel 1
seksje 6Bestjoeren fan ISO / IEC 20000-sertifikaasje
seksje 7Applikaasje, skoping en berikberens basearre op ISO / IEC 20000-3
seksje 8De tarieding foar formele sertifisearring, folsleine en kontrolearjen fan kontrôles
seksje 9Ûndertoeplike en tarieding