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ISO-IEC 20000 FOUNDATION

ISO / IEC 20000 Foundation Training Course & Certification

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ISO / IEC 20000 Foundation Training Course Overview

Dizze akkreditearre ISO / IEC 20000 Foundation krijt kandidaten foar de stifting kwalifikaasje. It jout de kennis dy't nedich is om in yntinsje te krijen fan ynhâld en easken fan de ISO / IEC 20000-1: 2011-ynternasjonaal standert foar IT-tsjinst management (ITSM). Besykje hoe't de praktiken troch in organisaasje fêststeld wurde om levere tsjinsten leverje te kinnen, ferbettere dy tsjinsten en ferbettere sertifikaten nei ISO / IEC 20000-1.ISO / IEC 20000 is de ynternasjonale standert foar IT-tsjinst management (ITSM). It definiearret de easken foar en jout details fan it IT-bestjoeringssysteem (sms) dy't nedich is om behearde tsjinsten fan in akseptabel kwaliteit te leverjen, tegearre mei begelieding fan hoe't jo konformiteit mei de standert te bewinen

Dizze kursus fan 3-dei is rjochte op dyjingen dy't in basearre kennis fan 'e stifting oangeande ISO / IEC 20000 sjen litte en har gebrûk yn in typyske organisaasje fan IT-tsjinstferlieners. Dizze kwalifikaasje jout gjin foarsjoneel nivo fan kennis foar eksterne kontrôleminten, adviseurs of dyjingen dy't ferantwurdlik binne foar it behearen fan de standert yn in tsjinstferlienende organisaasje. Audysjes, konsultanten en ymplementatoren kinne de APMG-praktykeamer of de Auditorkursen beskôgje dy't mear detaillearre wurde oer it brûken fan de standert. It APMG-sertifikaatekseksje, dat in meardere kar fan eksamen is kinne oanfierd wurde oan 'e ein fan' e kursus.

Objectives of ISO/IEC 20000 Foundation Training

Oan 'e ein fan dat kursus kin de studint yn' t heden de omfang, doelstellingen en heechweardige easken fan 'e ISO / IEC 20000 standert begripe, hoe't it brûkt wurdt yn' e typyske IT-tsjinstferlienende organisaasje, tegearre mei de wichtichste eleminten fan it sertifisingsproses . Spesifyk sil de studint begripe:

  • The background to ISO IEC 20000
  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
  • De belangrike termen en definysjes brûke
  • De basisfoarsjennings foar in sms en de needsaak foar kontinueel ferbetterjen
  • De prozessen, har doelstellings en heechweardige easken yn in typysk IT-tsjinstferlienende senario
  • Oanfragen fan tapassing en beskerming fan defekten
  • It doel fan ynterne en eksterne kontrôles, har operaasje en de oanbelangjende terminology
  • De operaasje fan it APMG-sertifikaasjekema
  • De relaasje mei bêste praktiken en relate standerts

Intended Audience for ISO/IEC 20000 Foundation Course

De kursus is rjochte op meiwurkers yn ynterne en eksterne tsjinstferlienende organisaasjes dy't in basisbeheard fan it ISO / IEC 20000 standert en har ynhâld hawwe. It sil leverje:

  • Servicebesitters, proses-eigners en oare service management meiwurkers mei in bewustwêzen fan en fersteanberens fan tsjinstbehear basearre op de ISO / IEC 20000 standert
  • Persoanen mei de kennis om it ISO / IEC 20000 standert te begripen en hoe't it yn 'e eigen organisaasje is
  • Managers en teamlieders mei in kennis fan in typysk ISO / IEC 20000 tsjinst bestjoeringssysteem (sms)
  • Ynterne kontrôleminten, proses-eigners, prosesrekkers en evaluators mei in goed kennis fan de ISO / IEC 20000 standert, har ynhâld en needsaaklike foar ynterne beoardielingen, evaluaasjes en kontrôles
  • Bewissiging dat delegaasjes in stichtingnivo kennis fan it ISO / IEC 20000 standert realisearre hawwe

Dizze kwalifikaasje jout gjin foarsjoneel nivo fan kennis foar eksterne kontrôleminten, adviseurs of dyjingen dy't ferantwurdlik binne foar it behearen fan de standert yn in tsjinstferlienende organisaasje. Audysjes, konsultanten en ymplementatoren kinne de APMG-praktykeamer of de Auditorkursen beskôgje dy't mear detaillearre wurde oer it brûken fan de standert.

Prerequisites for ISO/IEC 20000 Foundation Certification

Der binne gjin foarskriften foar dizze kursus sa, hoewol de ITIL® V3 Foundation Sertifikaat is tige oanrikkemandearre.

Foar mear ynfo leuk kontakt mei ús opnimme.

ISO/IEC 20000 Foundation Training in Gurgaon | ISO/IEC 20000 Foundation Training Institute in Gurgaon

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seksje 1Understeande ISO / IEC 20000-gebiet, doel en gebrûk
Reading 1"Sil" en "Soll" oanfragen
Reading 2Principles of a service management system
Reading 3ISO / IEC 20000 relaasjes mei ITIL en oare standerts en oanpak
seksje 2Understeuning fan ISO / IEC 20000-bestjoersysteembehearder
Reading 4Doel fan it bestjoeringssysteem
Reading 5Ferantwurdlikens fan behear
Reading 6Dokumint oanfragen
Reading 7Stafekompetinsje, bewustwêzen en trening
seksje 3Understanding ISO / IEC 20000 tsjinstferlieningproseduere
Reading 8Planning en ymplemintaasje fan nije of feroare tsjinsten
Reading 9Service Delivery Prozessen
Reading 10Ferhâldingsprosessen
Reading 11Resolúsjeprosessen
Reading 12Kontrolearje en fergese prosessen
seksje 4Oanpasse it plan, dwaan, kontrolearje, akseptearje siket om service te ferbetterjen
Reading 13Planning, ymplemintaasje en ferbettering fan IT-tsjinstbehear om it ISO / IEC 20000 standert te foldwaan
Reading 14Oanpasberens, skoping ferplichting en Scope Statements
Reading 15Plan-do-check-act methodology en har oanfraach nei tsjinst management
seksje 5Oersjoch, beoardielje en kontrôle fan aktiviteiten fan ISO / IEC 20000
Reading 16Typen fan beoardielingen, evaluaasjes en kontrôles dy't troch de standert nedich binne
Reading 17Techniken en oanwêzigen dy't foar har brûkt wurde kinne
Reading 18Wat is belutsen by in eksterne kontrôle