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ISO 20000 PRACTITIONER

Cúrsa Oiliúna & Deimhniú Oiliúna Cleachtóirí ISO 20000

Tuairisc

Lucht Féachana & Réamhriachtanais

Deimhniú

Cúrsa Oiliúna Cleachtóir ISO 20000

Iarrann cliaint gur féidir lena Soláthraithe Seirbhíse TF (inmheánacha nó seachtracha) a chruthú go bhfuil siad in ann an caighdeán seirbhíse riachtanach a sholáthar agus go bhfuil próisis bhainistíochta seirbhíse cuí i bhfeidhm. Bunaithe ar phróisis, ISO / IEC20000 Is caighdeán aitheanta go hidirnáisiúnta do Bainistíocht Seirbhíse TF a shonraíonn ceanglais don soláthraí seirbhíse chun SMS a phleanáil, a bhunú, a chur i bhfeidhm, a oibriú, a mhonatóireacht, a athbhreithniú, a chothabháil agus a fheabhsú. Áiríonn na ceanglais dearadh, aistriú, seachadadh agus feabhsú seirbhísí chun riachtanais seirbhíse comhaontaithe a chomhlíonadh.

Deimhniú ISO / IEC20000 bronntar i ndiaidh iniúchtaí arna ndéanamh ag Comhlachtaí Deimhnithe Cláraithe, a chinnteoidh go soláthraíonn soláthraí seirbhíse córas Bainistíochta Seirbhíse TF agus a bhainistíonn de réir riachtanais an chaighdeáin.

Tugann an cúrsa seo dóthain tuisceana ar ISO / IEC 20000 agus a chur i bhfeidhm chun an t-eolas a fuarthas a anailísiú agus a chur i bhfeidhm ar raon gníomhaíochtaí a thacaíonn le heagraíochtaí i gcomhréir le ceanglais Chuid 1, agus deimhniú ISO / IEC 20000 a bhaint amach agus a choinneáil .

Clúdaíonn an cúrsa an dara eagrán den chaighdeán (ISO / IEC 20000-1: 2011) a cheallaíonn agus a athsholáthraíonn an chéad eagrán (ISO / IEC 20000-1: 2005).

Seo a leanas cuid de na príomhdhifríochtaí:

  • ailíniú níos dlúithe le ISO 9001
  • ailíniú níos dlúithe le ISO / IEC 27001
  • athrú téarmaíochta chun úsáid idirnáisiúnta a léiriú
  • soiléiriú ar na ceanglais maidir le rialachas na bpróiseas atá á n-oibriú ag páirtithe eile
  • soiléiriú ar na ceanglais maidir le raon feidhme na SMS a shainmhíniú
  • soiléiriú go mbaineann modheolaíocht PDCA leis an SMS, lena n-áirítear na próisis bhainistíochta seirbhíse, agus na seirbhísí
  • ceanglais nua a thabhairt isteach maidir le dearadh agus aistriú na Seirbhísí nua nó athraithe

Tá na daltaí a d'fhreastail ar an gcúrsa seo ullmhaithe go héasca chun an tástáil deimhniúcháin ISO / IEC 20000 cleachtóir a bhaineann leis a ghlacadh go rathúil.

Cuspóirí Oiliúint Cleachtóir ISO 20000

Ag deireadh an chúrsa seo, beidh an mac léinn in ann ábhar ISO / IEC 20000 a anailísiú agus a chur i bhfeidhm laistigh d'eagraíochtaí atá deimhnithe faoi láthair nó iad siúd ar mian leo SMS a chur i bhfeidhm mar ullmhúchán don chéad deimhniú.

Go sonrach, beidh an mac léinn in ann:

  • Cuspóir, úsáid agus feidhmiú Codanna 1, 2, 3 agus 5 den chaighdeán a thuiscint
  • Cabhrú agus comhairle a thabhairt d'eagraíochtaí maidir le comhlíonadh ISO / IEC 20000-1 agus deimhniú a bhaint amach
  • Tuiscint, mínigh agus comhairle a thabhairt ar shaincheisteanna a bhaineann le hinfheidhmeacht, incháilitheacht agus sainmhíniú raon feidhme
  • Tuiscint agus míniú a thabhairt ar an gcaidreamh idir dea-chleachtais ISO / IEC 20000 agus ITSM atá in úsáid chomhchoiteann agus caighdeáin ghaolmhara
  • Mínigh agus ceanglais Cuid 1 a chur i bhfeidhm
  • Mínigh úsáid na teicneolaíochta agus na n-uirlisí chun tacú le feidhmiú agus feabhas a chur ar SMS, ar dheimhniú a bhaint amach agus ar an léiriú leanúnach de réir Cuid 1
  • Tabhair comhairle agus cúnamh do mheasúnuithe ullmhachta deimhniúcháin ISO / IEC 20000
  • Déan anailís bhearna a thacaíonn plean feabhsaithe agus cur chun feidhme
  • Plean bainistíochta seirbhíse a thuiscint, a chruthú agus a chur i bhfeidhm
  • Cabhrú agus comhairle a thabhairt d'eagraíochtaí maidir le cur chun feidhme próisis fheabhsúcháin leanúnach
  • Eagraíochtaí a ullmhú le haghaidh iniúchadh deimhniúcháin ISO / IEC 20000 ag baint úsáide as rialacháin Scéim Deimhniúcháin APMG.

Intended Audience for of ISO 20000 Practitioner Course

Tá an cáilíocht seo dírithe ar dhaoine gairmiúla, bainisteoirí agus comhairleoirí a bhfuil ról lárnach acu i dtáirgeadh agus / nó i mbainistiú oibríochtúil córas bainistíochta seirbhíse bunaithe ar ISO / IEC 20000.

Prerequisites for of ISO 20000 Practitioner Certification

Caithfidh eolas bunúsach a bheith ag rannpháirtithe ar phrionsabail agus ar phróisis Bhainistíochta na Seirbhíse TF.
The knowledge base in this area are such as those acquired in a course ITIL® Foundation or ISO / IEC 20000 Foundation.

Chun tuilleadh eolais a fháil go cóir Glaoigh orainn.

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Alt 1Réamhrá agus cúlra ar chaighdeán ISO / IEC 20000
Alt 2Scéim deimhniúcháin ISOIEC 20000
Alt 3Prionsabail na bainistíochta seirbhíse TF
Alt 4ISO / IEC 20000-1 (Cuid 1) Riachtanais córas bainistíochta seirbhíse
Alt 5ISO / IEC 20000-2 Treoir maidir le cur i bhfeidhm Chuid 1
Alt 6Teastasú ISO / IEC 20000 a bhaint amach
Alt 7Infheidhmeacht, scóipáil agus incháilitheacht bunaithe ar ISO / IEC 20000-3
Alt 8Ullmhúchán d'iniúchtaí foirmiúla deimhniúcháin, iomláine agus faireachais
Alt 9Cleachtas agus ullmhúchán scrúduithe