TypeTrèanadh san t-seòmar
CLÀR
ISO-IEC 20000 FOUNDATION

Cùrsa Trèanaidh ISO & IEC 20000 & Teisteanas

Tuairisgeul

Luchd-amhairc & Ro-ghoireasan

Barrantachaidh

Sealladh farsaing air Cùrsa Trèanaidh ISO / IEC 20000

Tha an cùrsa seo de fhoghlam ISO / IEC 20000 Foundation a 'deasachadh thagraichean airson an teisteanas bunaiteach. Tha e a 'toirt seachad an eòlais a tha a dhìth gus tuigse fhaighinn air susbaint agus riatanasan ISO / IEC 20000-1: ìre 2011 eadar-nàiseanta airson riaghladh seirbheis IT (ITSM). Faigh a-mach mar as urrainn do bhuidheann a bhith a 'gabhail ris na cleachdaidhean gus seirbheisean stiùiridh a lìbhrigeadh, a' leasachadh na seirbheisean sin gu cunbhalach agus a 'coileanadh teisteanas ISO / IEC 20000-1.ISO / IEC 20000 an ìre eadar-nàiseanta airson riaghladh seirbheis IT (ITSM). Tha e a 'mìneachadh nan riatanasan airson agus a' toirt seachad mion-fhiosrachadh mun t-siostam rianachd seirbheis IT (SMS) a dhìth gus seirbheisean air an stiùireadh le càileachd iomchaidh a lìbhrigeadh, còmhla ri stiùireadh air mar a sheallas tu co-chòrdadh ris an ìre àbhaisteach

Tha an cùrsa latha 3 seo ag amas air an fheadhainn a tha airson eòlas bun-ìre a shealltainn mu ISO / IEC 20000 agus a chleachdadh ann am buidheann solarachaidh seirbheis IT àbhaisteach. Chan eil am teisteanas seo a 'toirt seachad an ìre eòlais adhartaich airson sgrùdairean bhon taobh a-muigh, luchd-comhairleachaidh no an fheadhainn a tha an urra ri bhith a' stiùireadh buileachadh an ìre ann am buidheann solaraiche seirbheis. Dh'fhaodadh gum bi sgrùdaichean, comhairlichean agus luchd-gnìomhachaidh airson beachdachadh air cùrsaichean APMG Cleachdaiche no Neach-sgrùdaidh a tha a 'toirt seachad barrachd fiosrachaidh mu chleachdadh na h-ìre. Faodar an deuchainn teisteanas APMG, a tha na deuchainn ioma-roghainn, a dhèanamh aig deireadh a 'chùrsa.

Objectives of ISO/IEC 20000 Foundation Training

Aig deireadh a 'chùrsa seo bidh an oileanach comasach air tuigse a thoirt air farsaingeachd, amasan agus riatanasan àrd ìre de ìre ISO / IEC 20000, mar a thèid a chleachdadh ann am buidheann solarachaidh seirbheis IT àbhaisteach, còmhla ri prìomh eileamaidean a' phròiseis teisteanais S an Iar- Gu sònraichte, tuigidh an oileanach:

  • The background to ISO IEC 20000
  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
  • Na prìomh thoraidhean agus mhìneachaidhean air an cleachdadh
  • Na riatanasan bunaiteach airson SMS agus an fheum airson leasachadh leantainneach
  • Tha na pròiseasan, an amasan agus na riatanasan àrd-ìre ann an suidheachadh solaraiche seirbheis IT àbhaisteach
  • Feumalachdan mìneachadh freagarrachd agus farsaingeachd
  • Adhbhar sgrùdaidhean taobh a-staigh agus taobh a-muigh, an cuid obrach agus am briathrachas co-cheangailte
  • Obair an Sgeama Teisteanas APMG
  • An dàimh le cleachdaidhean as fheàrr agus ìrean co-cheangailte

Intended Audience for ISO/IEC 20000 Foundation Course

Tha an cùrsa ag amas air luchd-obrach ann an buidhnean solair seirbheis taobh a-staigh agus taobh a-muigh a tha a 'feumachdainn tuigse bhunasach air an ìre ISO / IEC 20000 agus a susbaint. Bheir e seachad:

  • Sealbhadairean seirbheis, luchd-seilbh phròiseasan agus eile riaghladh seirbheis luchd-obrach le mothachadh agus tuigse air riaghladh seirbheis stèidhichte air ìre ISO / IEC 20000
  • Daoine le eòlas airson tuigse fhaighinn air an ìre ISO / IEC 20000 agus mar a tha e taobh a-staigh na buidhne aca fhèin
  • Manaidsearan agus stiùirichean sgioba le eòlas air siostam riaghlaidh seirbheis àbhaisteach ISO / IEC 20000 (SMS)
  • Bidh luchd-sgrùdaidh taobh a-staigh, pròiseasan luchd-seilbh, ath-sgrùdairean pròiseasan agus measadairean le eòlas math air an ìre ISO / IEC 20000, na tha ann agus feum air sgrùdaidhean, measaidhean agus sgrùdaidhean taobh a-staigh
  • Fianais gu bheil riochdairean air ìre bunaiteach eòlais a choileanadh air ìre ISO / IEC 20000

Chan eil am teisteanas seo a 'toirt seachad an ìre eòlais adhartaich airson sgrùdairean bhon taobh a-muigh, luchd-comhairleachaidh no an fheadhainn a tha an urra ri bhith a' stiùireadh buileachadh an ìre ann am buidheann solaraiche seirbheis. Dh'fhaodadh gum bi sgrùdaichean, comhairlichean agus luchd-gnìomhachaidh airson beachdachadh air cùrsaichean APMG Cleachdaiche no Neach-sgrùdaidh a tha a 'toirt seachad barrachd fiosrachaidh mu chleachdadh na h-ìre.

Prerequisites for ISO/IEC 20000 Foundation Certification

Chan eil ro-riatanasan ann airson a 'chùrsa mar sin, ged a tha ITIL® V3 Foundation Thathas a 'moladh gu làidir teisteanas.

Airson barrachd fiosrachaidh gu caorach Cuir fios thugainn.

ISO/IEC 20000 Foundation Training in Gurgaon | ISO/IEC 20000 Foundation Training Institute in Gurgaon

Innovative Technology solutions provides and the only training company in Gurgaon who provides class room training on ISO/IEC 20000 Foundation as per the customer requirement. Our training programs is specially designed for professionals or fresher’s to get placements in MNCs. Innovative Technology solutions is delivering major of IT trainings in Gurgaon and ISO/IEC 20000 Foundation Training is one of the most demanded training. ITS offers hands on practical knowledge / practical implementation on live projects and will ensure to understand or learn the in-depth knowledge on ISO/IEC 20000 Foundation from our ISO/IEC 20000 Foundation Training. Our ISO/IEC 20000 Foundation Training in Gurgaon is conducted by specialist working certified corporate trainers and professionals having real time implementation experience on ISO/IEC 20000 Foundation.

Innovative technology solutions is well-equipped ISO/IEC 20000 Foundation Training Center in Gurgaon. Innovative Technnology solutions is the well-known ISO/IEC 20000 Foundation Training Center in Gurgaon with appropriate infrastructure and lab facilities. ISO/IEC 20000 Foundation labs are online, so candidate can access the labs from home as well. Innovative Technology solutions in Gurgaon mentored more than 50000+ candidates on different IT skills and we have public batches on ISO/IEC 20000 Foundation Certification Training in Gurgaon at very reasonable fee. We have in house trainer and course curriculum can be customized as per your requirement.

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ISO/IEC 20000 Foundation Training Introduction

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Earrann 1Tuigsinn raon, adhbhar agus cleachdadh ISO / IEC 20000
Leughadh 1Aithrisean "Shall" agus "Bu chòir"
Leughadh 2Prionnsabalan siostam rianachd seirbheis
Leughadh 3ISO / IEC 20000 càirdeas le ITIL agus ìrean agus dòighean-obrach eile
Earrann 2Tuigsinn riatanasan siostam riaghlaidh ISO / IEC 20000
Leughadh 4Amasan an t-siostam riaghlaidh
Leughadh 5Dleastanasan stiùiridh
Leughadh 6Feumalachdan sgrìobhainnean
Leughadh 7Comas, mothachadh agus trèanadh luchd-obrach
Earrann 3Tuigsinn riatanasan pròiseas stiùireadh seirbheis ISO / IEC 20000
Leughadh 8Planadh agus buileachadh sheirbheisean ùra no atharraichte
Leughadh 9Pròiseasan Lìbhrigeadh Sheirbheisean
Leughadh 10Pròiseasan dàimh
Leughadh 11Pròiseasan rèiteachaidh
Leughadh 12Pròiseasan smachd agus sgaoilidh
Earrann 4A 'gabhail ris a' phoileasaidh, Dèan, Dèan, Dèan gnìomh airson seirbheis adhartachadh
Leughadh 13Dealbhadh, Cur an Gnìomh agus Leasachadh riaghladh seirbheis IT gus coinneachadh ri ìre ISO / IEC 20000
Leughadh 14Cothromachd, riatanasan sgòlachaidh agus aithrisean sgèise
Leughadh 15Modhan-obrachaidh dealbhaidh-dèanadais-dèanadais agus an tagradh a thaobh riaghladh seirbheis
Earrann 5Lèirmheas, measadh agus sgrùdadh de ghnìomhan ISO / IEC 20000
Leughadh 16Seòrsan lèirmheasan, measaidhean agus sgrùdaidhean a dh 'fheumar a rèir na h-ìre
Leughadh 17Dòighean agus dòighean-obrach a dh'fhaodar a chleachdadh dhaibh
Leughadh 18Na tha an sàs ann an sgrùdadh bhon taobh a-muigh