TypeTrèanadh san t-seòmar
CLÀR
ITIL V3 MEADHAN ÌRE OSA (TAIC OBRACHAIDH AGUS MION-SGRÙDADH)

ITIL v3 Cùrsa trèanaidh agus teisteanas OSA (Taic agus Sgrùdadh Obrachaidh) Eadar-mheadhanach

Tuairisgeul

Luchd-amhairc & Ro-ghoireasan

Geàrr-chunntas a 'Chùrsa

Clàr & Cìsean

Barrantachaidh

ITIL v3 Cùrsa Trèanaidh Eadar-mheadhan OSA

Tha ITIL® 2011 Teisteanas Eadar-mheadhanach: Tha Teisteanas Taic agus Mion-sgrùdadh Obrachaidh (TSA) na teisteanas a tha an-asgaidh ach tha e cuideachd mar phàirt den teisteanas ITIL® Eadar-mheadhanach Sruth comasachd, agus aon de na modalan a tha a 'leantainn gu Teisteanas Eòlas ITIL® ann an Stiùireadh Seirbheis TF. Is e adhbhar a 'mhodail trèanaidh seo agus an teisteanas, eòlas a thoirt seachad air cleachdaidhean gnìomhachais ann an stiùireadh seirbheis mar a chaidh a chlàradh ann am prìomh fhoillseachaidhean ITIL® Lifecycle. Tha an Teisteanas ITIL® ann an Taic agus Mion-sgrùdadh Obrachaidh air a dhealbh gus leigeil le luchd-gleidhidh an teisteanais cleachdaidhean OSA a chur an gnìomh ann am fuasgladh agus taic bho Lifecycle Management Management.

Intended Audience for ITIL v3 Eadar-mheadhanach OSA

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

  • Manaidsear Comais
  • Manaidsear Availability
  • Manaidsear Atharrachaidh
  • Riaghladair Tèarainteachd
  • Taic Tagraidhean
  • Manaidsear Gnìomhachd IT
  • Riaghladh Lìonra agus Gnìomh
  • Taic Lìonra
  • Manaidsear Leantalachd Gnìomhachais
  • Manaidsear Tèarainteachd
  • Manaidsear Dealbhaidh Seirbheis
  • Manaidsear Càirdeas an t-Solaraiche.
Prerequisites
Feumaidh tagraichean a tha ag iarraidh a bhith air an trèanadh agus a sgrùdadh airson an teisteanais seo a bhith mar-thà air an Teisteanas bunaiteach ITIL ann an Stiùireadh Seirbheis TF a dh'fheumas a bhith air a thoirt seachad mar fhianais sgrìobhte airson faighinn a-steach
Tha tagraichean aig a bheil na teisteanasan ITIL a leanas cuideachd freagarrach, agus feumar fianais coltach ris a seo:
• Bun-stèidh ITIL (V2) agus Stèiseas na bu tràithe
• Teisteanas Eòlas ITIL ann an Stiùireadh Seirbheis TF (air a choileanadh tro shlighean slighe Manaidsear Seirbheis no Luchd-dreuchd).
Thathas a 'moladh gum bi tagraichean:
• A sheallas eòlas air briathrachas IT agus a 'tuigsinn Taic agus Mion-sgrùdadh Obrachaidh taobh a-staigh co-theacsa an àrainneachd ghnìomhachais aca fhèin
• A bheil eòlas agad air obrachadh ann an comas stiùireadh seirbheis taobh a-staigh àrainneachd solaraiche seirbheis, le uallach airson co-dhiù aon de na cuspairean riaghlaidh a leanas:
• Pròiseas stiùireadh tachartasan
• Pròiseas stiùireadh thachartasan
• Iarraibh air pròiseas coileanaidh
• Pròiseas stiùireadh duilgheadas
• Pròiseas stiùireadh ruigsinneachd
• Deasg seirbheis
• Stiùireadh teicnigeach
• Stiùireadh obair IT
• Stiùireadh tagraidh
.
Mus tèid trèanadh a dhèanamh airson an teisteanas, tha e cuideachd a 'moladh gu mòr gun leugh na tagraichean prìomh fhoillseachaidhean Seirbheis Lifecycle ITIL agus gu h-àraidh foillseachadh an ITIL Service Operation

Geàrr-chunntas a 'Chùrsa

  • An luach do ghnìomhachas ghnìomhachdan OSA agus mar a tha gnìomhachdan OSA a 'toirt taic do Life Lifeclerapy
  • A 'Sàr-sheirbheis Seirbheis coileanadh coileanaidh
  • Mar a tha na pròiseasan ann an OSA ag eadar-obrachadh le pròiseasan Seirbheis Lifecycle eile
  • Mar a chleachdar agus a thomhais pròiseasan, gnìomhan agus gnìomhan OSA gus sàr-obair obrachaidh a choileanadh
  • Cho cudromach is a tha tèarainteachd IT agus na tha e a 'cur ri OSA
  • Tuigsinn an teicneòlais agus cùisean buileachaidh mu OSA
  • Na dùbhlain, factaran soirbheachais breithneachail (CSF) agus cunnartan co-cheangailte ri OSA
  • Cudrom sònraichte air na pròiseasan agus na dreuchdan a tha air an gabhail a-steach ann an:
    • Riaghladh thachartasan, a 'mìneachadh rudan a tha cudromach a thaobh lorg airson Bun-structar TF no lìbhrigeadh seirbheis TF
    • Rianachd Tachartas, a bhith comasach air seirbheisean a thoirt air ais gu obraichean àbhaisteach cho luath 'sa ghabhas agus a rèir ìrean seirbheis aontaichte
    • Iarrtas Coileanaidh, a 'coileanadh iarrtas a tha a' toirt cothrom luath agus èifeachdach air seirbheisean coitcheann gus cinneasachd gnìomhachais a leasachadh no càileachd sheirbheisean agus toraidhean gnìomhachais
    • Riaghladh Dhuilgheadasan, a 'cur casg air duilgheadasan agus tachartasan bho bhith a' tachairt, a 'cur às do thachartasan a tha a' dol air adhart agus a 'lùghdachadh buaidh thachartasan nach urrainn a chasg
    • Tha riaghladh ruigsinneachd, tabhartasan a tha air an ùghdarrachadh a 'cleachdadh còir air seirbheis a chleachdadh fhad' sa tha iad
      bacadh air ruigsinneachd do luchd-cleachdaidh neo-ùghdarraichte.
  • Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management.
  • Ag eagrachadh airson obair Seirbheis a tha a 'mìneachadh nan dreuchdan agus na gnìomhan a bu chòir a bhith air an coileanadh taobh a-staigh Gnìomh agus Taic Seirbheis leithid Desk Sheirbheis, Stiùireadh Teicnigeach, Stiùireadh Obrachaidh IT agus Stiùireadh Iarrtasan.
Modh lìbhrigidhÀiteDè a 'chùrsaClàraich
Trèanadh san t-seòmar Gurgaon 2 LàitheanClàraich a-nis

Trèanadh ri teachd

Dùbhlachd 2018

15
An Dùbhlachd 2018

Gurgaon,

B 100 A, baile a deas 1, faisg air Signature Towers,

Gurgaon,

Haryana

122001

Na h-Innseachan


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ITIL Intermediate Service Operations (SO XCHARX 15th December 2018)

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate XCHARX Service Operations from 15th December 2018 to 16th December 2018.

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22
An Dùbhlachd 2018

Gurgaon,

B 100 A, baile a deas 1, faisg air Signature Towers,

Gurgaon,

Haryana

122001

Na h-Innseachan


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ITIL Intermediate Service Transition (ST – 22nd December 2018)

TRANSITION SEIRBHEISEAN EADAR-TÌRE

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

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Sgrìobh thugainn aig info@itstechschool.com & cuir fios thugainn aig + 91-9870480053 airson prìs a 'chùrsa agus cosgaisean teisteanais, clàr-ama & suidheachadh

Ceist a thoirt thugainn

  • Àireamh cheistean: Ceistean 8 gach pàipear
  • Faid: Mionaidean 90 airson a h-uile tagraiche anns a 'chànan aca fhèin
  • Sgòr siubhail: Comharran 28 a dh 'fheumar a dhol seachad (a-mach à 40 ri fhaighinn) - 70%
  • Faidhle deuchainn: Multiple Choice

Airson barrachd fiosrachaidh cuir fios gu caraid thugainn.

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