tipoAdestramento en aula
Tempo3 Días
REXISTRO
ITIL Practitioner

Curso e Certificación de Formación ITIL Practitioner

descrición

Audiencia e requisitos previos

Esquema do curso

Horario e tarifas

certificado

Curso de formación ITIL

Mentres que Fundación ITIL® céntrase en "what" e "why", Practicante ITIL® mostra "como" comezar a adoptar un marco ITIL® e adaptalo ás situacións cotiás e ás responsabilidades, dando aos individuos máis confianza na súa capacidade de estruturación e contribución ás iniciativas de ITSM.

ITIL® Practitioner ofrece orientacións prácticas para apoiar os seus obxectivos de negocio, desenvolver as habilidades necesarias para aplicar os conceptos ITIL® na organización e garantir o valor comercial ofrecendo servizos aptos para o propósito e aptos para o seu uso. Ao mesmo tempo, o curso e cualificación confírense xestores que os titulados están listos para iniciar e levar a cabo con éxito as iniciativas de mellora esixidas. Practicante ITIL® céntrase no enfoque da mellora continua do servizo (CSI) como forma de estruturar as iniciativas de mellora.

Practicante ITIL® tamén abrangue tres áreas clave cruciales para o éxito de calquera iniciativa de mellora:

  • Xestión do cambio organizativo;
  • Comunicación;
  • Medición e métricas.

o ITIL Practitioner guidance follows 9 Guiding Principles:

  • Foco no valor
  • Deseño para a experiencia
  • Comezar onde estás
  • Traballa de forma integral
  • Progreso iterativo
  • Observe directamente
  • Sexa transparente
  • Colaborar
  • Mantelo simple.

ITIL® Practitioner non substitúe as cualificacións de ITIL existentes. É complementario e integra o esquema de cualificacións ITIL actual. ITIL Practitioner non é un requisito previo para as cualificacións de nivel intermedio de ITIL.

Obxectivos

Unha vez completados con éxito os compoñentes teóricos e de exame relacionados con esta certificación, os graduados poderán esperar:

  • Utiliza os conceptos de xestión de servizos de TI que son impulsores importantes da mellora continua do servizo.
  • Aplicar os principios rectores do ITSM nun contexto do mundo real;
  • Aplicar o enfoque CSI para xestionar melloras nun determinado contexto organizativo;
  • Use a medición e as métricas para facilitar a mellora continua do servizo.
  • Comunicarse eficazmente para facilitar a mellora continua do servizo;
  • Aplicar xestión de cambios organizativos para apoiar a mellora continua do servizo.

Público-obxectivo

Profesionais de informática, persoal de soporte informático, enxeñeiros de aplicacións, xestores de proxectos e empresarios, calquera membro dun equipo de TI implicado na entrega de servizos de TI

Requisitos previos

O equivalente vil equivalente de ITIL, v3 ou 3 é un requisito obrigatorio.

Esquema do curso

Conceptos de xestión de servizos

  • Adoptar e adaptar
  • VOCR: valor, resultados, custos e riscos

Principios Orientadores

  • Foco no valor
  • Deseño para a experiencia
  • Comezar onde estás
  • Traballa de forma integral
  • Progreso iterativo
  • Observe directamente
  • Sexa transparente
  • Colaborar
  • Mantéñase o simple

Enfoque de mellora de servizos

  • Cal é a visión?
  • Onde estamos agora?
  • Onde queremos ser?
  • Como chegamos alí?
  • Como sabemos que chegamos?
  • Como podemos manter o impulso indo?

Xestión do cambio organizativo (OCM)

  • ¿Que é OCM?
  • Fontes de resistencia
  • Transición das persoas
  • Xestión de partes interesadas
  • Xestión de patrocinadores
  • Xestión de resistencia
  • Reforzo

Métricas e Medidas

  • CSF e KPIs
  • Cascadas e xerarquías métricas
  • Categorías métricas
  • Avaliación
    Reportaxe

Comunicación

  • Problemas causados ​​por unha mala comunicación
  • Beneficios dunha boa comunicación
  • Comunicación esencial
  • Principios de comunicación
  • Tipos de comunicación

Próximos adestramentos

decembro 2018

15
Decembro 2018

Gurgaon,

B 100 A, cidade sur 1, preto das torres de sinatura,

Gurgaon,

Haryana

122001

India


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ITIL Intermediate Service Operations (SO XCHARX 15th December 2018)

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate XCHARX Service Operations from 15th December 2018 to 16th December 2018.

Máis información »

22
Decembro 2018

Gurgaon,

B 100 A, cidade sur 1, preto das torres de sinatura,

Gurgaon,

Haryana

122001

India


+ Google Map

ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-TRANSICIÓN DE SERVIZOS INTERMEDIOS

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

Máis información »

Por favor, escríbenos a info@itstechschool.com e póñase en contacto connosco en + 91-9870480053 para o prezo do curso e custo de certificación, calendario e localización

Déixanos unha consulta

Para máis información xentilmente Contacta connosco.

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