tipoAdestramento en aula
REXISTRO
ITIL V3 INTERMEDIATE OSA (APOIO E ANÁLISE OPERATIVO)

ITIL v3 Curso de Formación e Certificación de OSA (Soporte Operativo e Análise) Intermedio

descrición

Audiencia e requisitos previos

Esquema do curso

Horario e tarifas

certificado

ITIL v3 Visión xeral do curso de formación OSA Intermedio

o ITIL® 2011 Cualificación Intermedia: O Certificado de Soporte e Análise Operativo (OSA) é unha cualificación independente pero tamén forma parte do programa. ITIL® Intermedio Capacidade de transmisión e un dos módulos que leva ao certificado experto ITIL® na xestión de servizos de TI. O obxectivo deste módulo e certificado de adestramento é impartir coñecementos sobre as prácticas da industria na xestión de servizos segundo se documenta nas publicacións centrais do ciclo de vida do servizo ITIL®. O certificado ITIL® en soporte e análise operativo pretende permitir que os titulares do certificado apliquen as prácticas de OSA na resolución e soporte do ciclo de vida de xestión de servizos.

Intended Audience for ITIL v3 Intermedio OSA

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

  • Xestor de capacidades
  • Xestor de dispoñibilidade
  • Change Manager
  • Administrador de Seguridade
  • Soporte de aplicacións
  • TI Operations Manager
  • Control e Operación de Rede
  • Soporte de rede
  • Director de Continuidade de Negocios
  • Security Manager
  • Xestor de carteiras de servizos
  • Director de relación de provedores.
Requisitos previos
Os candidatos que desexen ser adestrados e examinados para esta cualificación deberán ter xa o certificado da Fundación ITIL na Xestión de servizos de TI que debe presentarse como proba documental para obter a admisión
Os candidatos que posúan as seguintes cualificacións de ITIL tamén son elixibles e se requirirán probas similares:
• Fundación ITIL (V2) previa máis Fundación Bridge
• Certificado de ITIL en Xestión de servizos de TI (realizado a través de xestores de servizos ou rutas ponteiras de profesionais).
Recoméndase que os candidatos:
• Pode demostrar familiaridade coa terminoloxía das TIC e comprender Soporte Operativo e Análise no contexto do seu propio entorno empresarial
• Ter experiencia de traballar nunha capacidade de xestión de servizos dentro dun entorno de provedores de servizos, coa responsabilidade de polo menos unha das seguintes disciplinas de xestión:
• Proceso de xestión de eventos
• Proceso de xestión de incidentes
• Solicitar o proceso de cumprimento
• Proceso de xestión de problemas
• Proceso de xestión de acceso
• Escritorio de servizo
• Xestión técnica
• Xestión de operacións de TI
• Xestión de aplicacións
.
Antes de asistir ao adestramento para a certificación tamén se recomenda encarecidamente que os candidatos len as publicacións centrais do ciclo de vida do servizo de ITIL e, en particular, a publicación da operación ITIL Service Operation

Esquema do curso

  • O valor para o negocio das actividades de OSA e como as actividades de OSA soportan o ciclo de vida do servizo
  • Optimización do rendemento da Operación de Servizos
  • Como os procesos en OSA interactúan con outros procesos de ciclo de vida do servizo
  • Como usar e medir os procesos, actividades e funcións de OSA para acadar a excelencia operativa
  • A importancia da seguridade das TIC e as súas contribucións á OSA
  • Comprender a tecnoloxía e as consideracións de implementación en torno a OSA
  • Os retos, os factores críticos de éxito (CSF) e os riscos asociados coa OSA
  • Énfase específica nos procesos e roles incluídos en:
    • A xestión de eventos define as accións detectables de importancia para a xestión de infraestruturas de TI ou a entrega dun servizo de TI
    • Xestión de incidentes, ten a capacidade de traer os servizos ás operacións normais o antes posible e de acordo cos niveis de servizo acordados
    • Solicitude de cumprimento cumpre unha solicitude de acceso rápido e efectivo aos servizos estándar para mellorar a produtividade empresarial ou a calidade dos servizos e produtos empresariais.
    • Xestión de problemas, impide que ocorran problemas e incidentes, eliminando os incidentes recorrentes e minimizando o impacto de incidentes que non se poden evitar
    • A xestión de acceso concede aos usuarios autorizados o dereito de usar un servizo mentres
      impedindo o acceso a usuarios non autorizados.
  • Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management.
  • Organizando para a operación de servizo que describe os papeis e as funcións que se realizarán na Operación e Soporte de Servizos, como o Servizo de Escritorio, a Xestión Técnica, a Xestión de Operacións de TI e a Xestión de Aplicacións.
Modo de entregalocalizaciónDuración do cursoInscríbete
Adestramento en aula Gurgaon 2 DíasInscríbeo agora

Próximos adestramentos

decembro 2018

22
Decembro 2018

Gurgaon,

B 100 A, cidade sur 1, preto das torres de sinatura,

Gurgaon,

Haryana

122001

India


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ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-TRANSICIÓN DE SERVIZOS INTERMEDIOS

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

Máis información »

Por favor, escríbenos a info@itstechschool.com e póñase en contacto connosco en + 91-9870480053 para o prezo do curso e custo de certificación, calendario e localización

Déixanos unha consulta

  • Número de preguntas: Preguntas 8 por papel
  • Duración: 90 minutos para todos os candidatos na súa respectiva lingua
  • Pasar puntuación: 28 marcas necesarias para pasar (fóra de 40 dispoñible) - 70%
  • Formato de proba: Elección múltiple

Para máis información póñase en contacto connosco.

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