ISO 20000 na Harkokin Kasuwanci na Kasuwanci & Tabbatarwa
Masu sauraro & kaddara
ISO 20000 don Harkokin Kasuwanci
Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
ISO / IEC20000 takaddun shaida an bayar da bayan bayanan da Kamfanin Jaridun Rijista ya yi, wanda ke tabbatar da cewa mai bada sabis yana tsarawa, yana aiwatarwa da kuma kula da tsarin Gudanarwa na IT Service tare da bukatun ka'idodin. Dalilin ISO / IEC 20000 Auditor hanya ne don samar da cikakkun fahimtar ITSM gaba daya da kuma sanin abubuwan da ke ciki da kuma bukatun ISO / IEC 20000 don su iya yin audits akan daidaitattun.
Hanya ta rufe nau'i na biyu (ISO / IEC 20000-1: 2011) wanda ya cancanci ya maye gurbin bugun farko (ISO / IEC 20000-1: 2005).
Wasu daga cikin manyan bambance-bambance kamar haka:
- kusa da jeri zuwa ISO 9001
- kusa da jeri zuwa ISO / IEC 27001
- canji na kalmomi don nuna yadda ake amfani da duniya
- Bayyana abubuwan da ake buƙata don gudanar da harkokin gudanarwa na sauran bangarori
- bayani game da bukatun don fassara fasalin SMS
- Bayyana cewa tsarin PDCA ya shafi SMS, ciki har da tafiyar da sabis, da kuma ayyuka
- gabatar da sababbin buƙatun don zane da kuma sauye-sauye na sabon sabbin ayyuka
Daliban da suka halarci wannan karatun sun dace don shirya suyi nasarar gwajin gwaji na ISO / IEC 20000 Auditor.
Objectives of ISO 20000 for Auditors
A ƙarshen wannan karatun dalibi zai iya fahimtar ka'idojin ITSM da kuma bukatun ISO / IEC 20000, yadda aka yi amfani dashi a cikin ƙungiyar mai ba da sabis na IT, tare da abubuwan da ke cikin tsarin Shaida.
Musamman, ɗalibin za su fahimta:
- Buri ga ISO / IEC 20000
- Matsayin da manufar Parts 1, 2, 3 da 5 na ISO / IEC 20000 da kuma yadda za a iya amfani da su a lokacin sauraro da takaddun shaida
- Mahimman kalmomi da ma'anonin da aka yi amfani dasu
- Ka'idodin ka'idodin ILSM
- Tsarin da aikace-aikacen ISO / IEC 20000-1
- Bukatun ISO / IEC 20000-1
- Applicability da kuma ikon yinsa da definition bukatun
- Dalilin na audits na ciki da na waje, da aikin su da kuma haɗin gwiwa masu dangantaka
- Ayyukan APMG Certification
- Abota da ayyuka mafi kyau da kuma ka'idodi masu dangantaka - musamman ITIL®, ISO 9001 da ISO / IEC 27001
Intended Audience for ISO 20000 for Auditors Course
- Masu bincike na ciki da kuma masu ba da shawara a cikin Gudanarwa na Sabis
- Masu ba da rahoto suna so su yi da kuma jagorancin Gudanar da Bayanan Gidan Gida (SMS)
- Manajan ayyukan ko mashawarci suna so su mallaki sakon SMS
- Kowane mutum na da alhakin sabis na fasahar fasaha ta hanyar sadarwa a cikin kungiyar
- Masana kimiyya suna so su shirya don aikin binciken SMS.
Prerequisites for ISO 20000 for Auditors Certification
Dalili na musamman game da ISO / IEC 20000 da sanin cikakken ka'idodi.
Don ƙarin bayani kyauta tuntube mu.
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