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ISO 20000 PRACTITIONER

ISO 20000 Ayyukan Harkokin Kasuwanci & Takaddun shaida

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Masu sauraro & kaddara

Certification

ISO 20000 Kwalejin Ilimi

Abokan ciniki suna buƙatar su (na ciki ko waje) IT masu ba da sabis na IT na iya tabbatar da cewa suna iya samar da ingancin sabis ɗin da ake buƙata kuma suna da matakan gudanar da sabis na dacewa a wuri. Bisa ga matakai, ISO / IEC20000 Tsarin fahimtar duniya ne ga Gudanarwa na Kasuwancin IT cewa ƙayyade bukatun don mai bada sabis don tsarawa, kafa, aiwatarwa, sarrafawa, saka idanu, dubawa, kula da inganta SMS. Waɗannan bukatun sun haɗa da zane, miƙa mulki, bayarwa da inganta ayyukan don cika bukatun da aka amince.

ISO / IEC20000 takaddun shaida an bayar da ita bayan bayanan da Kamfanin Jaridun Rijista ya yi, wanda ya tabbatar da cewa mai bada sabis yana tsarawa, yana aiwatarwa da kuma kula da tsarin Gudanarwa na IT Service tare da bukatun ka'idar.

Wannan hanya yana ba da cikakken fahimtar ISO / IEC 20000 da aikace-aikacensa don iya nazarin da kuma amfani da ilimin da aka samu a cikin ayyukan da zasu taimaka wa kungiyoyi don biyan bukatun Sashe na 1, da kuma cimmawa da riƙe da takaddun ISO / IEC 20000 .

Hanya ta rufe nau'i na biyu (ISO / IEC 20000-1: 2011) wanda ya cancanci ya maye gurbin bugun farko (ISO / IEC 20000-1: 2005).

Wasu daga cikin manyan bambance-bambance kamar haka:

  • kusa da jeri zuwa ISO 9001
  • kusa da jeri zuwa ISO / IEC 27001
  • canji na kalmomi don nuna yadda ake amfani da duniya
  • Bayyana abubuwan da ake buƙata don gudanar da harkokin gudanarwa na sauran bangarori
  • bayani game da bukatun don fassara fasalin SMS
  • Bayyana cewa tsarin PDCA ya shafi SMS, ciki har da tafiyar da sabis, da kuma ayyuka
  • gabatar da sababbin buƙatun don zane da kuma sauye-sauye na sababbin ayyuka

Daliban da suka halarci wannan darasi sun dace don su samu nasara su ɗauki gwajin takaddun shaida na ISO / IEC 20000 Practitioner.

ManufofinISO 20000 Practitioner Training

A karshen wannan karatun ɗalibin zai iya fahimta kuma zai iya nazarin da kuma amfani da abin da ISO / IEC 20000 ke ciki a cikin ƙungiyoyi masu ƙwarewa a yanzu ko waɗanda suke so su aiwatar da SMS a shirye-shirye don takaddama na farko.

Musamman, ɗalibin zai iya:

  • Yi la'akari da manufar, amfani da aikace-aikace na 1, 2, 3 da 5 na ainihin
  • Taimakawa da bayar da shawara ga kungiyoyi a cikin nasarar da suka dace da ISO / IEC 20000-1 da takaddun shaida
  • Yi hankali, bayyana da kuma shawara game da al'amurran da suka shafi aiki, dacewa da kuma ikon fassara
  • Yi fahimta da kuma bayyana dangantakar tsakanin ISO / IEC 20000 da kuma mafi kyawun shirin ITSM a amfani da su da kuma ka'idojin da suka dace
  • Bayyana da kuma aiwatar da bukatun Sashe na 1
  • Bayyana yadda ake amfani da fasaha da kayan aiki don tallafawa aiwatarwa da haɓaka sakon SMS, nasarar samun takaddun shaida da kuma nunawa na cigaba da Sashe na 1
  • Yi shawara da kuma taimakawa cikin ISO / IEC 20000 takaddun shaida shirye-shiryen shiri
  • Samar da wani rata bayanan da goyan baya ta hanyar cigaba da aiwatarwa
  • Yi fahimta, kirkiro da kuma aiwatar da tsarin gudanar da sabis
  • Taimakawa da bayar da shawarwari ga kungiyoyi akan aiwatar da matakai na cigaba
  • Shirya ƙungiyoyi don tabbatar da takaddun shaidar ISO / IEC 20000 ta yin amfani da ka'idojin APMG Certification Scheme.

Amfani da saurare don ISO 20000 Practitioner Course

Wannan ƙirar yana nufin masu sana'a, manajoji da masu ba da shawara da suke da fifiko a cikin samarwa da / ko gudanarwa ta hanyar gudanar da tsarin gudanarwa ta hanyar ISO / IEC 20000.

Abubuwan da ake bukata don ISO 20000 Practitioner Certification

Masu shiga dole ne su san ainihin ilimin ka'idodi da matakai na IT Service Management.
Sanin ilimin a wannan yanki kamar irin waɗanda aka samu a cikin hanyaITIL® FoundationkoISO / IEC 20000 Foundation.

Don ƙarin bayani mai kyau tuntube mu.


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sashe 1Gabatarwar da baya ga daidaitattun ISO / IEC 20000
sashe 2ISOIEC 20000 tsarin ƙaddamarwa
sashe 3Ka'idojin kula da sabis na IT
sashe 4ISO / IEC 20000-1 (Sashe Na 1) Gudanar da tsarin tsarin sabis
sashe 5ISO / IEC 20000-2 Jagora a kan aikace-aikace na Sashe na 1
sashe 6Samun takardar ISO / IEC 20000
sashe 7Aiwatarwa, tsaftacewa da cancanta bisa ISO / IEC 20000-3
sashe 8Shirye-shiryen takardun shaida, cikakkewa da kulawa
sashe 9Yin nazari da shirye-shirye