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ISO-IEC 20000 FOUNDATION

ISO / IEC 20000 Foundation Training Course & Certification

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Masu sauraro & kaddara

Certification

ISO / IEC 20000 Foundation Training Course Overview

Wannan ƙaddamar ISO / IEC 20000 Foundation shirin shirya 'yan takara don cancantar kafuwar. Yana bayar da ilimin da ake buƙata don fahimtar abubuwan da ke da abubuwan ISO / IEC 20000-1: 2011 misali na duniya don kula da sabis na IT (ITSM). Binciki yadda tsarin kungiya zata iya karbuwa don sadaukar da sabis na gudanarwa, ci gaba da inganta waɗannan ayyuka kuma cimma takaddun shaida ga ISO / IEC 20000-1.ISO / IEC 20000 shine tsarin duniya don kula da sabis na IT (ITSM). Yana bayyana bukatun da kuma bada cikakkun bayanai game da tsarin kula da sabis na IT (SMS) da ake buƙata don sadar da ayyukan sarrafawa da inganci mai kyau, tare da jagora kan yadda za'a nuna daidaituwa da daidaitattun

Wannan shirin na 3 yana nufin waɗanda suke so su nuna bayanan da suka dace game da ISO / IEC 20000 da kuma amfani da shi a cikin kungiya mai bada sabis na IT. Wannan ƙwarewar ba ta samar da ilimin ilimi ga masu dubawa, masu ba da shawara ko waɗanda ke da alhakin gudanar da aiwatar da daidaitattun a cikin kungiyar bada sabis. Masu ba da rahoto, masu ba da shawara da masu aiwatar da aikace-aikace na iya so suyi la'akari da abubuwan APMG na Kwararrun ko Auditor wadanda ke ba da cikakken bayani kan amfani da daidaitattun. Kwafin gwaji na APMG, wanda shine gwaji mai mahimmanci, za a iya gudanar da shi a ƙarshen hanya.

Manufofin ISO / IEC 20000 Foundation Training

A ƙarshen wannan karatun ɗalibin zai iya fahimtar yanayin, manufofi da ƙananan bukatu na ISO / IEC 20000, yadda aka yi amfani dashi a cikin kungiyar mai bada sabis na IT, tare da manyan abubuwa na tsari na takaddun shaida . Musamman, ɗalibin za su fahimta:

  • Batu ga ISO IEC 20000
  • Matsayin da manufar Parts 1, 2, 3 da 5 na ISO IEC 20000 da kuma yadda za a iya amfani da waɗannan
  • Mahimman kalmomi da ma'anonin da aka yi amfani dasu
  • Abubuwan da ke buƙatar bukatun SMS da kuma buƙatar ci gaba
  • Ayyuka, da manufofin su da kuma bukatu mai girma a cikin bayanin mai bada sabis na IT
  • Applicability da kuma ikon yinsa da definition bukatun
  • Dalilin na audits na ciki da na waje, da aikin su da kuma haɗin gwiwa masu dangantaka
  • Yin aiki na APMG Certification Scheme
  • Abota da ayyuka mafi kyau da kuma ka'idodi masu dangantaka

Amincewa da saurare ga ISO / IEC 20000 Foundation Course

Wannan shiri yana nufin ma'aikata cikin kungiyoyin sabis da na waje waɗanda suke buƙatar fahimtar gaskiyar ISO / IEC 20000 da kuma abubuwan da ke ciki. Zai samar da:

  • Mai ba da sabis, masu sarrafa tsarin da sauransu sarrafa sabis ma'aikata tare da fahimtar da fahimtar gudanarwa ta hanyar sabis na ISO / IEC 20000
  • Mutanen da ke da ilimin su fahimci ka'idar ISO / IEC 20000 da kuma yadda suke a cikin ƙungiyar su
  • Manajoji da shugabannin rukunin tare da sanin wani tsarin kula da sabis na ISO / IEC 20000 Service (SMS)
  • Masu bincike na ciki, masu sarrafa tsarin, masu nazari na tsarin da masu nazari tare da kyakkyawar sanin gaskiyar ISO / IEC 20000, abinda ke ciki da buƙatar na sake dubawa, tantancewa da audits na ciki.
  • Shaidun cewa wakilai sun sami tushe na sanin ka'idar ISO / IEC 20000

Wannan ƙwarewar ba ta samar da ilimin ilimi ga masu dubawa, masu ba da shawara ko waɗanda ke da alhakin gudanar da aiwatar da daidaitattun a cikin kungiyar bada sabis. Masu ba da rahoto, masu ba da shawara da masu aiwatar da aikace-aikace na iya so suyi la'akari da abubuwan APMG na Kwararrun ko Auditor wadanda ke ba da cikakken bayani kan amfani da daidaitattun.

Abubuwan da ake bukata don ISO / IEC 20000 Foundation Certification

Babu buƙatar da ake bukata don wannan hanya kamar haka, ko da yake ITIL® V3 Foundation Tabbatar da shawarar sosai.

Don ƙarin bayani mai kyau tuntube mu.


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sashe 1Fahimtar ISO / IEC 20000 ikon, manufa da amfani
Karatu 1"Bayanin" Dole "da" Ya kamata "
Karatu 2Ka'idojin tsarin gudanarwa
Karatu 3ISO / IEC 20000 dangantaka tare da ITIL da wasu ka'idodi da kuma hanyoyi
sashe 2Ganin gaskiyar ISO / IEC 20000 tsarin gudanarwa
Karatu 4Manufofin tsarin gudanarwa
Karatu 5Ayyukan gudanarwa
Karatu 6Takaddun bukatun
Karatu 7Ƙwarewar ma'aikata, sani da horo
sashe 3Fahimtar ISO / IEC 20000 tsarin gudanarwa na sabis
Karatu 8Shirya da kuma aiwatar da sabbin ayyuka ko sauya
Karatu 9Sabis na Sauran Sabis
Karatu 10Tsarin dangantaka
Karatu 11Tsarin warware matakan
Karatu 12Sarrafa sarrafawa da saki
sashe 4Tsayar da Shirin, Do, Bincika, Dokar dokar don inganta sabis
Karatu 13Shirye-shiryen, aiwatarwa da inganta Inganta sabis na IT don biyan ka'idar ISO / IEC 20000
Karatu 14Aikace-aikace, buƙatar bayanai da kuma Bayanan Yanayi
Karatu 15Hanyar aiwatarwa da tsarin aiwatarwa da aikace-aikace don gudanarwa ta sabis
sashe 5Binciken, kima da kuma duba ayyukan ayyukan ISO / IEC 20000
Karatu 16Irin ire-iren, dubawa da kuma dubawa da ake buƙata ta daidaitattun
Karatu 17Hanyoyi da kuma hanyoyi da za a iya amfani dasu
Karatu 18Abin da ke cikin binciken na waje