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ISO 20000 NO NĀ KULA

ISO 20000 no nā papahana hoʻonaʻauaoʻana a me ka hōʻoia

Description

Nā Kamaliʻi & Nā mea i koiʻia

palapala hoʻomaikaʻi

ISO 20000 no nā papa hana hoʻonaʻauao

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

ʻO ISO / IEC20000 ka hōʻoiaʻana i hoʻoholoʻia ma hope o nā hoʻopiʻiʻana i mālamaʻia e nā Registered Certification Bodies, e hōʻoia i ka hoʻonohonohoʻana o kekahi mea lawelawe, hoʻolālā a hoʻomalu i kahi pūnaewele mālama lawelawe IT e like me nā koi o ka standard.The purpose of the ISO / IEC 20000 Auditor course e hāʻawi i kaʻike kūpono no ka ITSM i kaʻike a me kaʻike o nā mea a me nā koi o ka ISO / IEC 20000 kūpono e hiki ai ke hana i nā hoʻopiʻi kū'ē i ke kūlana.

Hoʻopuka ka papahana i ka papa hopeʻelua o ke kiko (ISO / IEC 20000-1: 2011) nāna e hoʻokahe a pani i ka puka mua (ISO / IEC 20000-1: 2005).

Eia kekahi o nā mea likeʻole:

  • hoʻopili hou i ka ISO 9001
  • pili kokoke i ISO / IEC 27001
  • ke hoʻololiʻana i nā hua'ōlelo e hōʻoia i ka hoʻohanaʻana i nā aupuni
  • ka ho'ākākaʻana i nā koi no ka hoʻomaluʻana i nā hana i hanaʻia e nā mea'ē aʻe
  • ke ho'ākākaʻana i nā koi no ka weheweheʻana i ke kikowaena o ka SMS
  • e wehewehe ana i nāʻano PDCA e pili ana i ka SMS, e like me ka hoʻoponopono o ka lawelawe, a me nā lawelawe
  • hoʻokomo i nā koi hou no ka hoʻolālā a me ka hoʻololi o nā lawelawe hou a i hoʻololiʻia paha

Ua hoʻomākaukau makaukau nā haumāna i hele i kēia papahana no ka hōʻoiaʻana i ka hōʻailona hōʻailona ISO / IEC 20000 Auditor.

Objectives of ISO 20000 for Auditors

Ma ka hopena o kēia papa e hiki i ka haumāna ke hoʻomaopopo i nā kulekele o ka ITSM a me nā koi o ke ISO / IEC 20000 standard, pehea e hoʻohanaʻia ai i loko o kahi hui pūnaewele lawelawe pūnaewele, me nā kumumanaʻo nui o ka Polokalamu hōʻailona.

Ma keʻano kūpono, e maopopo ana i ka haumāna:

  • Ke kumu i ISO / IEC 20000
  • Ka nui a me ke kumu o nā 1, 2, 3 a me ka 5 o ISO / IEC 20000 a pehea e hiki ai ke hoʻohana i kēia mau mea i ka manawa o ka hōʻoiaʻana a me ka hōʻoia
  • ʻO nā hua'ōlelo a me nā'ōlelo i hoʻohanaʻia
  • Nā kulekele nui o ka ITSM
  • ʻO ke kaʻina a me ka hoʻohanaʻana o ISO / IEC 20000-1
  • Nā koi o ISO / IEC 20000-1
  • Nā kūlana hoʻolālā a me ke kikowaena
  • ʻO ke kumu o nā hōʻaike a me nāʻike waho, kā lākou hana a me nā hua'ōlelo pili
  • ʻO ka hana o ka hōʻailona APMG
  • ʻO ka pilina pili me nāʻoihana maikaʻi a me nā kūlana pili i pili ITIL®, ISO 9001 a me ISO / IEC 27001

Intended Audience for ISO 20000 for Auditors Course

  • He mau loea i loko a me nā loea akamai i ka lawelawe lawelawe
  • Makemake nā Luna Hoʻoholo e hoʻokō a alakaʻi i ke Kauoha Pūnaewele Hoʻokele (SMS)
  • Manaʻo nā papahana a nā luna aʻoaʻo paha e makemake e mālama i ke kaʻina o ka leka uila
  • ʻO kēlā me kēia kanaka ke kuleana no ka lawelaweʻenehanaʻike loea i ka hui
  • ʻO nā poʻe akamai e makemake nei e hoʻomākaukau no kahi hana loiloi SMS.

Prerequisites for ISO 20000 for Auditors Certification

Heʻike nui o ka ISO / IEC 20000 a me kaʻike piha o nā kumukānāwai audit.

No kaʻike hou aku i nāʻoluʻolu e leka uila.


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Kaha 1ʻO ka hoʻomakaʻana a me ke kūlana i ka papahana
Kaha 2Nā Manaʻo o kaʻenehana IT
Kaha 3ʻO ISO / IEC 20000 hoʻolālā hōʻike
Kaha 4Kaʻike o ka standard ISO / IEC 20000
Kaha 5Pehea e kākoʻo ai nā mea hana i ka hōʻoia
Kaha 6Ke weheweheʻana i ke kahua o ka hōʻoia a me ka hoʻohana