ʻO ISO 20000 Hoʻomākaukau Aʻo Kauoha a me ka hōʻoia
Nā Kamaliʻi & Nā mea i koiʻia
ʻO ISO 20000 kumu hoʻonaʻauao
Kūʻai nā mea noi i hiki iā lākou (i loko a i waho paha) E hoʻolako i nā lawelawe o ka lawelawe iā lākou ke hiki iā lākou ke hoʻolako i ka pono o ka lawelawe e pono ai a ua loaʻa nā lawelaweʻoihana lawelawe kūpono. Ma muli o ka hana, ISO / IEC20000 heʻaelike iʻikeʻia no ke ao holoʻokoʻa ʻO IT Management Service kēlā mau koi no ka mea lawelawe e hoʻolālā, hoʻokumu, hoʻokumu, hana, nānā, nānā, mālama a hoʻomaikaʻi i kahi SMS. ʻO nā koi e komo ana i ka hoʻolālā, hoʻololi, hoʻounaʻana a me ka hoʻomaikaʻiʻana o nā lawelawe e hoʻokō i nā koi o ka lawelawe i kūpono.
ʻIke ISO / IEC20000 e hāʻawiʻia i hope o ka hoʻoponoponoʻiaʻana e nā Registered Certification Bodies, e hōʻoia i ka hoʻonohonohoʻana o kekahi mea lawelawe i nā polokalamu o kaʻenehana.
Hāʻawi kēia papahana i kaʻike kūpono i ka ISO / IEC 20000 a me kāna noi e hiki ke hoʻopili a hoʻopili i kaʻike i loaʻa i nāʻano hana e kākoʻo i nāʻahahui e like me nā koi o ka Māhele 1, a me ka hoʻokōʻana a me ka paʻaʻana i ka hōʻoia ISO / IEC 20000 .
Hoʻopuka ka papahana i ka papa hopeʻelua o ke kiko (ISO / IEC 20000-1: 2011) nāna e hoʻokahe a pani i ka puka mua (ISO / IEC 20000-1: 2005).
Eia kekahi o nā mea likeʻole:
- hoʻopili hou i ka ISO 9001
- pili kokoke i ISO / IEC 27001
- ke hoʻololiʻana i nā hua'ōlelo e hōʻoia i ka hoʻohanaʻana i nā aupuni
- ka ho'ākākaʻana i nā koi no ka hoʻomaluʻana i nā hana i hanaʻia e nā mea'ē aʻe
- ke ho'ākākaʻana i nā koi no ka weheweheʻana i ke kikowaena o ka SMS
- e wehewehe ana i nāʻano PDCA e pili ana i ka SMS, e like me ka hoʻoponopono o ka lawelawe, a me nā lawelawe
- hoʻokomo i nā koi hou no ka hoʻolālā a me ka hoʻololiʻana o nā lawelawe hou a i hoʻololiʻia paha
Ua hoʻomākaukau makaukau nā haumāna i hele i kēia papahana no ka hōʻoiaʻana i ka hōʻailona hōʻoiaʻo ISO / IEC 20000 Practitioner.
Nń Pahuhopu o ISO 20000 Hoʻomaʻamaʻa Kauka
Ma ka hopena o kēia papahana, hiki i ka haumāna ke hoʻomaopopo a hiki i ka haumāna ke hoʻopili a hoʻopili i ka mea o ISO / IEC 20000 i loko o nā hui i kākoʻoʻia inā makemake paha e hoʻokomo i kahi SMS no ka hoʻomākaukauʻana no ka hōʻoia mua.
ʻO ke kaulike, hiki i ka haumāna ke:
- E hoʻomaopopo i ke kumu, hoʻohana a me ka hoʻohanaʻana o nāʻaoʻao 1, 2, 3 a me 5 o ka standard
- E kōkua a'ōlelo i nā hui i ka hana i hoʻokōʻia me ISO / IEC 20000-1 a me ka hōʻoiaʻana
- E hoʻomaopopo, e wehewehe a'ōlelo i nā manaʻo e pili ana i ka hoʻohana, ka pono a me ka ho'ākāka hoʻolālā
- E hoʻomaopopo a wehewehe i ka pilina ma waena o ISO / IEC 20000 a me ITSMʻoihana maikaʻi loa ma ka hoʻohana likeʻana a me nā kūlana e pili ana
- E wehewehe a hoʻopili i nā koi o ka Māhele 1
- E wehewehe i ka hoʻohanaʻana i kaʻenehana a me nā mea hana e kākoʻo i ka hoʻokō a me ka hoʻonuiʻana i ka SMS, ka hōʻoiaʻana i ka palapala hōʻoia a me kaʻikeʻana o ka hoʻokōʻana i ka Māhele 1
- E aʻo a kōkua i nā hōʻike hoʻohālikeʻo ISO / IEC 20000
- E hana i kaʻikeʻana i kaʻaeʻana i kākoʻoʻia e kahi hoʻolālā hoʻonui a hoʻokō
- E hoʻomaopopo, hoʻokumu a hoʻopili i kahi papahana mālama lawelawe
- Kōkua a'ōlelo i nāʻahahui e pili ana i ka hoʻokōʻana i nā hana hoʻomau hou
- E hoʻomākaukau i nāʻahahui no ka hōʻoia hōʻike ISO / IEC 20000 ma ka hoʻohanaʻana i nā rula o ka Palapala Hōʻike APMG.
Intended Audience for of ISO 20000 Practitioner Course
Hoʻonohonohoʻia kēia mākau i nā kumuhana, nā mana a me nā loea e paʻa ana i nā kuleana koʻikoʻi i ka hana a me ka lawelaweʻana o kahiʻoihana lawelawe lawelawe ma luna o ISO / IEC 20000.
Prerequisites for of ISO 20000 Practitioner Certification
Pono nā haumāna eʻike i kaʻike kūikawā no nā māhele a me nā hana o ka IT Service Management.
The knowledge base in this area are such as those acquired in a course ʻO Foundation Foundation or ISO / IEC 20000 Foundation.
No kaʻike hou aku i nāʻike kāhea iā mā˚ou.
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