ISO / IEC 20000 Foundation Training Course & Certification
Nā Kamaliʻi & Nā mea i koiʻia
ISO / IEC 20000 Foundation Training Course Overview
ʻO kēia papahana ISO / IEC 20000 Foundation i hoʻolālāʻia e hoʻomākaukau i nā moho no ka hoʻokumuʻana i ke kahua. Hāʻawi ia i kaʻike e pono ai kaʻikeʻana i nā mea a me nā koi o ka ISO / IEC 20000-1: 2011 kikohopu kaiaulu no IT management (ITSM). Eʻike i kahi e hiki ai ke lawelaweʻia e nā hui e hoʻolako i nā lawelaweʻoihana, e hoʻomaikaʻi mau i kēlā mau lawelawe a loaʻa ka hōʻoia i ISO / IEC 20000-1.ISO / IEC 20000 ka papahana kūlike no kaʻenehana lawelawe IT (ITSM). Hōʻike ia i nā koi no ka hoʻolakoʻana i nā kiko'ī o ka pūnaewele mālama lawelawe IT (SMS) e pono ai e hoʻolako i nā lawelawe mālama i kahi kūpono e'āponoʻia, me ka kuhikuhiʻana i ka hōʻikeʻana i ke kūlike me ke kūlana
Kūkulu kēia papahana 3 i nā mea e makemake ana e hōʻike i kahiʻike kahua e pili ana i ISO / IEC 20000 a me kona hoʻohanaʻana i kahiʻoihana lawelawe lawelawe IT. ʻAʻole kēiaʻike e hāʻawi i kaʻike kūlana kiʻekiʻe o kaʻike no nā mākaʻiʻeleʻele waho, nā mea aʻoaʻo a iʻole nā mea kuleana no ka mālamaʻana i ka hoʻokōʻana o ke kūlana maʻamau i loko o kaʻahahui lawelawe. Hiki paha i nā loiloi, nā loiloi a me nā mea hana paha ke makemake e noʻonoʻo i nā APMG Practitioner a iʻole nā kaʻana Hoʻohālike e hāʻawi i nā mea kiko'ī no ka hoʻohanaʻana i ke kūlana. ʻO ka hoʻonāʻanaʻo ka APMG, he loiloi nui-koho, hiki ke mālamaʻia ma ka hopena o ka papa.
Objectives of ISO/IEC 20000 Foundation Training
Ma ka hopena o kēia papahana, hiki i ka haumāna ke maopopo i ke kikowaena, nā pahuhopu a me nā koina kiʻekiʻe o ka ISO / IEC 20000 standard, pehea e hoʻohanaʻia ai i loko o kahi hui pūnaewele lawelawe pūnaewele, me nāʻano nui o ke kaʻina hana hoʻolālā. . Ma keʻano kūpono, e maopopo ana i ka haumāna:
- The background to ISO IEC 20000
- The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
- ʻO nā hua'ōlelo a me nā'ōlelo i hoʻohanaʻia
- Nā kumu kūpono no ka SMS a me ka pono no ka hoʻomau mau
- Ke kaʻina hana, ko lākou mau pahuhopu a me nā koi kūlana kiʻekiʻe i kahi kūlana o nā lawelawe lawelawe lawelawe IT
- Nā kūlana hoʻolālā a me ke kikowaena
- ʻO ke kumu o nā hōʻaike a me nāʻike waho, kā lākou hana a me nā hua'ōlelo pili
- ʻO ka hana o ka Palapala Hōʻike APMG
- ʻO ka pilina a me nāʻoihana maikaʻi a me nā kūlana pili
Intended Audience for ISO/IEC 20000 Foundation Course
Hāʻawiʻia kēia papahana e nā limahana i loko o nā hui lawelawe lawelawe i loko a me waho e koi ana i kaʻike kūlohelohe i ke kūlana ISO / IEC 20000 a me kāna mau mea. E hāʻawi ia:
- Ka poʻe lawelawe, nā mea hana a me nā mea'ē aʻe nā lawelawe lawelawe nā limahana me kaʻike a me kaʻike o kaʻoihana lawelawe e like me ke ISO / IEC 20000 standard
- ʻO nā kānaka me kaʻike e hoʻomaopopo i keʻano ISO / IEC 20000 a pehea hoʻi i loko o kā lākouʻoihana pono'ī
- Nā Luna a me nā alakaʻi o ka pūʻulu me kahiʻike o kahi polokalamu hoʻonaʻauao lawelawe ISO / IEC 20000 (SMS)
- ʻO nā mea loiloi i loko o ka hale, nā mea hoʻoponopono, nā mea nānā i nā papahana a me nā loiloi me kaʻike maikaʻi i keʻano ISO / IEC 20000, kona mau mea a me ka pono no nā loiloi, nā loiloi a me nā hoʻoponopono
- Hōʻikeʻia ua loaʻa i nāʻelele ka papahana kahua o kaʻike o ke kūlana ISO / IEC 20000
ʻAʻole kēiaʻikeʻana e hāʻawi i kaʻike kūlana kiʻekiʻe o kaʻike no nā mākaʻiʻeleʻele waho, nā mea aʻoaʻo a iʻole nā kuleana no ka mālamaʻana i ka hoʻokōʻana o ka laulā ma loko o kaʻahahui lawelawe. Hiki paha i nā loiloi, nā loiloi a me nā mea hana paha ke makemake e noʻonoʻo i nā APMG Practitioner a iʻole nā kaʻana Hoʻohālike e hāʻawi i nā mea kiko'ī no ka hoʻohanaʻana i ke kūlana.
Prerequisites for ISO/IEC 20000 Foundation Certification
ʻAʻohe mea i koiʻia no kēia papa e like me ia, akā naʻe ITIL® V3 Foundation Pono ikaika ka palapala.
No kaʻike hou aku i nāʻike kāhea iā mā˚ou.
ISO/IEC 20000 Foundation Training in Gurgaon | ISO/IEC 20000 Foundation Training Institute in Gurgaon
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