homKev Kawm hauv Chav Kawm
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ISO 20000 RAU AUDITORS

ISO 20000 rau Cov Tub Ntxhais Kawm Ntawv Cov Hoob Kawm & Ntawv Pov Thawj

Hauj lwm

Suab Seev & Seem Ua Ntej

Certification

ISO 20000 rau Auditors Training Course

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

ISO / IEC20000 daim ntawv pov thawj tau muab tom qab kev tshawb xyuas los ntawm Registered Certification Body, uas ua kom paub tseeb tias qhov chaw pab cuam tsim, siv thiab tswj cov kev pabcuam IT Service Management raws li cov kev cai ntawm tus qauv. Lub hom phiaj ntawm ISO / IEC 20000 Auditor course los muab kev nkag siab ntawm ITSM feem ntau thiab paub txog cov ntsiab lus thiab cov txheej txheem ntawm ISO / IEC 20000 tus qauv kom muaj peev xwm ua qhov kev ntsuam xyuas tiv thaiv tus qauv.

Chav kawm npog lub thib ob tsab ntawm tus qauv (ISO / IEC 20000-1: 2011) uas ua rau tawv nqaij thiab hloov cov thawj tsab (ISO / IEC 20000-1: 2005).

Qee lub ntsiab sib txawv yog li nram qab no:

  • closer mus raws li ISO 9001
  • closer dua mus rau ISO / IEC 27001
  • kev hloov ntawm cov lus teb kom muaj kev cuam tshuam thoob ntiaj teb kev pab
  • kev pom zoo ntawm cov tseev kom muaj rau kev tswj ntawm cov txheej txheem ua los ntawm lwm cov tog neeg
  • kom paub meej txog qhov uas yuav tsum tau txhim kho lub Scope ntawm SMS
  • qhia meej tias PDCA txoj kev hais txog qhov SMS, nrog rau kev tswj cov txheej txheem, thiab cov kev pabcuam
  • kev qhia txog cov cai tshiab rau kev tsim thiab kev hloov kev hloov tshiab lossis hloov cov kev pab

Cov tub ntxhais kawm uas tau kawm hoob no yuav npaj txhij mus ua kom tiav cov kev sib raug zoo ntawm ISO / IEC 20000 Auditor certification.

Objectives of ISO 20000 for Auditors

Thaum kawg ntawm chav kawm no tus tub ntxhais kawm yuav nkag siab txog cov ntsiab lus ntawm ITSM thiab cov kev cai ntawm ISO / IEC 20000 tus qauv, kev siv nws li cas hauv lub koom haum IT service provider, nrog rau cov ntsiab lus ntawm daim ntawv pov thawj.

Tshwj xeeb, tus tub ntxhais kawm yuav to taub:

  • Lub keeb kwm yav dhau los ISO / IEC 20000
  • Lub Scope thiab lub hom phiaj ntawm 1, 2, 3 thiab 5 ntawm ISO / IEC 20000 thiab siv cov txheej txheem no li cas thaum kev kuaj xyuas thiab ntawv pov thawj
  • Cov ntsiab lus tseem ceeb thiab cov ntsiab lus siv tau
  • ITSM tej ntsiab cai
  • Tus qauv thiab daim ntawv thov ntawm ISO / IEC 20000-1
  • Cov kev cai ntawm ISO / IEC 20000-1
  • Kev thov thiab cov ntsiab lus uas yuav tsum tau muaj
  • Lub hom phiaj ntawm sab hauv thiab sab nraud audits, lawv cov haujlwm thiab cov ntsiab lus sib txuas
  • Kev khiav hauj lwm ntawm APMG Certification
  • Cov kev sib raug zoo nrog cov kev coj ua zoo tshaj plaws thiab cov qauv qhia ntawv - tshwj xeeb ITIL®, ISO 9001 thiab ISO / IEC 27001

Intended Audience for ISO 20000 for Auditors Course

  • Cov neeg sab nraud thiab cov kws tshaj lij nyob hauv Service Management
  • Cov neeg soj ntsuam uas xav ua thiab ua rau Kev Tswj Xyuas Kev Tswj Xyuas Kev Ua Haujlwm (SMS) cov ntawv soj ntsuam
  • Cov thawj tswj ntawm kev lag luam lossis cov neeg pab tswv yim xav kom txawj ntse cov txheej txheem SMS audit
  • Cov tib neeg muaj feem xyuam rau cov kev pab cuam cov ntaub ntawv siv technology hauv lub koom haum
  • Cov kws tshaj lij uas xav npaj mus rau SMS kev ntsuam xyuas.

Prerequisites for ISO 20000 for Auditors Certification

Ib qho kev nkag siab ntawm ISO / IEC 20000 thiab kev paub txog cov kev cai hauv kev lag luam.

Rau ntau info kindly hu rau peb.


Xyuas




Section 1Taw qhia thiab keeb kwm ntawm tus txheej txheem
Section 2Cov txheej txheem ntawm IT tswj
Section 3ISO / IEC 20000 daim ntawv pov thawj
Section 4Cov ntsiab lus ntawm ISO / IEC 20000 txuj
Section 5Yuav ua li cas cov cuab yeej pab txhawb cov ntawv pov thawj
Section 6Kev txhais ntawm lub tshav pob ntawm kev lees paub thiab kev ua ntawv thov