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ISO 20000 PRACTITIONER

ISO 20000 Practitioner Training Course & Certification

Hauj lwm

Suab Seev & Seem Ua Ntej

Certification

ISO 20000 kws qhia kev kawm

Cov neeg thov tuaj yeem thov kom lawv (Internal lossis Sab Nraud) Cov Kev Pabcuam Tivthaiv tuaj yeem ua pov thawj tias lawv muaj peev xwm muab cov kev pabcuam uas tsimnyog thiab muaj cov kev tswjfwm kev pabcuam tsim nyog rau qhov chaw. Raws li cov txheej txheem, ISO / IEC20000 yog ib qho kev lees paub rau lwm qhov IT Service Management uas qhia txog cov kev cai rau tus neeg muab kev pabcuam kom npaj, tsim, siv, khiav haujlwm, saib xyuas, saib xyuas, tswj thiab txhim kho SMS. Cov uas yuav tsum tau muaj xws li tsim, hloov, xa tub thiab txhim kho cov kev pab cuam kom tiav cov kev pab cuam uas tau pom zoo.

ISO / IEC20000 ntawv pov thawj tau txais kev pab tom qab tshawb xyuas los ntawm Registered Certification Body, uas ua kom paub tseeb tias tus neeg muab kev pab tsim, siv thiab tswj cov kev pabcuam IT Service Management raws li kev samfwm ntawm tus qauv.

Hoob no qhia txog kev nkag siab ntawm ISO / IEC 20000 thiab nws daim ntawv thov kom paub sojntsuam thiab siv cov kev paub txog mus rau ntau yam kev ua haujlwm uas yuav txhawb cov koomhaum ua raws li cov kev cai ntawm Part 1, thiab ua tiav thiab tuav ISO / IEC 20000 certification .

Chav kawm npog lub thib ob tsab ntawm tus qauv (ISO / IEC 20000-1: 2011) uas ua rau tawv nqaij thiab hloov cov thawj tsab (ISO / IEC 20000-1: 2005).

Qee lub ntsiab sib txawv yog li nram qab no:

  • closer mus raws li ISO 9001
  • closer dua mus rau ISO / IEC 27001
  • kev hloov ntawm cov lus teb kom muaj kev cuam tshuam thoob ntiaj teb kev pab
  • kev pom zoo ntawm cov tseev kom muaj rau kev tswj ntawm cov txheej txheem ua los ntawm lwm cov tog neeg
  • kom paub meej txog qhov uas yuav tsum tau txhim kho lub Scope ntawm SMS
  • qhia meej tias PDCA txoj kev hais txog qhov SMS, nrog rau kev tswj cov txheej txheem, thiab cov kev pabcuam
  • kev qhia txog cov cai tshiab rau kev tsim thiab kev hloov ntawm cov kev pabcuam tshiab lossis hloov

Cov tub ntxhais kawm ntawv uas tau kawm qhov kev kawm no tau npaj txhij mus ua kom tiav cov kev sib raug zoo ntawm ISO / IEC 20000 Practitioner certification.

Cov hom phiaj ntawmISO 20000 Practitioner Training

Thaum kawg ntawm chav kawm no tus tub ntxhais kawm yuav nkag siab tau thiab muaj peev xwm los soj ntsuam thiab siv cov ntsiab lus ntawm ISO / IEC 20000 hauv cov chaw ua haujlwm muaj ntaub ntawv pov thawj lossis cov uas xav thov kev pabcuam SMS rau kev npaj rau thawj daim ntawv pov thawj.

Tshwj xeeb, tus menyuam yuav tau:

  • Nkag siab lub hom phiaj, kev siv thiab daim ntawv thov ntawm 1, 2, 3 thiab 5 ntawm tus txheej txheem
  • Pab thiab qhia cov koom haum hauv kev ua tau zoo ntawm ISO / IEC 20000-1 thiab certification
  • To taub, piav qhia thiab tawm tswv yim txog cov teeb meem hais txog kev siv tau, kev tsim nyog thiab qhov txhais tau hais tias
  • Nkag siab thiab piav qhia txog kev sib raug zoo ntawm ISO / IEC 20000 thiab ITSM cov kev coj ua zoo tshaj plaws hauv kev siv thiab lwm cov qauv
  • Piav thiab siv cov cai ntawm 1
  • Piav kev siv technology thiab cov cuab yeej los txhawb qhov kev siv thiab kev txhim kho ntawm SMS, kev ua tiav daim ntawv pov thawj thiab kev ua yeeb yam txog kev ua raws nraim li Part 1
  • Tawm tswv yim thiab pab hauv kev soj ntsuam ntawm ISO / IEC 20000
  • Tsim ib qho kev sib txawv ntawm kev txhawb los ntawm kev txhim kho thiab kev nqis tes ua
  • To taub, tsim thiab siv cov kev pab tswj cov kev pabcuam
  • Pab thiab tawm tswv yim rau cov koom haum ntawm kev siv cov txheej txheem txuas ntxiv mus
  • Npaj cov koom haum rau kev ISO / IEC 20000 daim ntawv tshawb xyuas siv cov cai ntawm APMG Certification Scheme.

Cov Neeg Sawv Cev Rau Cov Txheej Txheem ntawm ISO 20000 Practitioner Course

Qhov kev tsim nyog no yog tswj cov tub txawg, cov thawj coj thiab cov neeg pab tswv yim uas tuav lub luag haujlwm tseem ceeb hauv kev tsim khoom thiab / los yog kev ua haujlwm ntawm kev tswj cov kev tswj hwm raws li ISO / IEC 20000.

Yuavtsum tau kawm uantej ntawm ISO 20000 Practitioner Certification

Cov neeg koom yuav tsum muaj kev paub txog cov qauv thiab cov txheej txheem ntawm IT Service Management.
Kev paub hauv paus hauv cheeb tsam no yog xws li cov uas tau kawm hauv ib chav kawmITIL ® Foundationlos yogISO / IEC 20000 Foundation.

Rau ntau info kindly hu rau peb.


Xyuas




Section 1Taw qhia thiab keeb kwm yav dhau los rau ISO / IEC 20000 txuj
Section 2ISOIEC 20000 daim ntawv pov thawj
Section 3Cov txheej txheem ntawm IT service management
Section 4ISO / IEC 20000-1 (Ib feem 1) Cov kev tswj xyuas cov kev cai tswjhwm
Section 5ISO / IEC 20000-2 Guidance nyob rau hauv daim ntawv thov ntawm qhov 1
Section 6Ua tiav daim ntawv pov thawj ISO / IEC 20000
Section 7Kev thov, kev tshaj tawm thiab kev tsim nyog raws li ISO / IEC 20000-3
Section 8Kev npaj rau kev tsim daim ntawv pov thawj, tiav thiab kev ntsuam xyuas tshawb xyuas
Section 9Kuaj kev xyaum thiab kev npaj