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7 Ti 2017

Sab saum toj CRM ntxiv rau 2017 | CRM Training

Sab saum toj CRM qauv

CRM (Kev Sib Tham Cov Neeg Qhua) kev nce qib tau pom ib qho kev loj hlob tsis txawv ntawm kev lag luam virtual ua lag luam. Cov koom haum ua lag luam yog tos ntsoov cov CRM sab nrauv rau 2017 kom tau txiaj ntsig los ntawm cov qauv no thiab koom lawv cov neeg tau txais kev pab.

Cov koom haum muaj kev vam meej tsis muaj kev txhawj xeeb los qhia lawv cov kev xav tau rau cov neeg nyob hauv hnub no cov teeb meem digital ntawm kev lag luam. Lawv thankfulness tau tuaj txog kev txhim kho CRM kev cob qhia, uas yog ib qho kev tivthaiv rau kev tshaj lagluam tshaj txhua lub verticals. Ntawm no yog qee tus qauv CRM tshiab uas yuav tsum tau nce hauv 2017:

- Multichannel CRM yuav tuaj txog:

Raws li cov kev sib txuas lus hauv cov neeg tau txais kev coj ua tau coj los ntawm cov kev khiav haujlwm ntawm cov kev pabcuam hauv multichannel, CRM customization bolstered los ntawm kev muaj peev xwm multichannel peev xwm yuav tsim tau raws li cov qauv saum toj.

- Iav rau AI-powered Bots:

Cov koom haum rau kev lag luam tswj kev ntsuas kev ua tsis tiav. Tshawb nrhiav txog kev paub thiab kev ua kom haum rau hauv qhov teeb meem ntawm cov ntaub ntawv no yog kev sim. Manmade brainpower (AI) bots yuav muab cov khoom lag luam tseem ceeb ntawm kev paub thiab pab cov advertisers mus fabricate innovation thiab stunning marketing campaigns.

- Kev sib tos nrog Predictive Analytics:

Qhov chaw CRM tau humming nrog PA (Predictive Analytics) ntev. 2017 yuav pom qhov tseeb ntawm CRM nrog PA los txiav txim siab tias yuav suav tau tias yuav tsim tau ntau dua kev ua qauv zoo dua.

- Tus sawv ntawm kev sib raug zoo CRM:

CRM yog ib qho zoo mus rau ib pab pawg ua ke ntawm cov kev ua lag luam hauv online rau cov neeg ua lag luam. 2017 yuav pom qhov nqos ntawm CRM nrog gripping ce rau kev sib raug zoo thiab kev poob siab ntawm kev kuaj xyuas.

- Tsom teeb rau contextual CRM:

Cov neeg tuaj ua haujlwm tau hloov los ua cov xeebntxwv thiab npaj siab tawm lawv cov xov xwm kev lagluam. 2017 yuav pom ib qho kev txhim kho hauv kev muaj peev xwm rau synchronized hyper-focusing, saib xyuas cov neeg tawg paj me me tawg ntuag thiab tham txog cov khoom lag luam los ntawm kev tsom rau cov neeg tau txais kev pab ntawm qhov zoo tshaj plaws channel, thaum lub sijhawm zoo, nrog rau cov lus zoo tshaj.

- CRM tov rau ntau cov verticals:

Raws li cov neeg cia siab tias yuav ua tiav cov lus tshaj tawm, cov neeg xauj khoom yuav tsum kom muaj CRM customization. Client marketing divisions yuav muab cov lus teb rau ntau lub verticals xws li kev siv nyiaj txiag, cov koom hauv online, gaming, thiab lwm yam.

Kev lag luam nce qib mus tuav ntaub ntawv tau hloov mus ua lag luam hom. Nyob rau hauv 2017, cov neeg tuaj yeem yuav xav kom lawv ntse thiab muaj cov ncauj lus tshiab uas hais txog lawv cov kev xav thiab cov khoom siv. Qhov no tuaj yeem ua tiav los ntawm kev muab CRM cov kev cob qhia thiab cov kev npaj uas ua raws li cov neeg xav tau kev xav.

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