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ISO 20000 praktičar tečaj i certifikacija

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Tečaj ISO 20000 praktičara

Klijenti traže da njihovi (unutarnji ili vanjski) IT pružatelji usluga mogu dokazati da su u stanju pružiti potrebnu kvalitetu usluge i imati odgovarajuće procese upravljanja uslugama. Na temelju procesa, ISO / IEC20000 je međunarodno priznat standard za Upravljanje IT uslugama koji određuje zahtjeve davatelja usluga za planiranje, uspostavljanje, implementaciju, upravljanje, nadzor, pregled, održavanje i poboljšanje SMS-a. Zahtjevi uključuju dizajn, prijelaz, isporuku i poboljšanje usluga kako bi se ispunili dogovoreni zahtjevi za uslugama.

ISO / IEC20000 certifikat dodjeljuje se nakon provjera registriranih certifikacijskih tijela koja osiguravaju da pružatelj usluga oblikuje, implementira i upravlja sustavom IT Service Management u skladu sa zahtjevima standarda.

Ovaj kolegij osigurava dovoljno razumijevanja ISO / IEC 20000-a i njegove primjene kako bi mogao analizirati i primijeniti stečeno znanje nizu aktivnosti koje bi podržale organizacije u skladu sa zahtjevima dijela 1 i postizanja i zadržavanja certifikata ISO / IEC 20000 ,

Tečaj pokriva drugo izdanje standarda (ISO / IEC 20000-1: 2011) koji otkazuje i zamjenjuje prvo izdanje (ISO / IEC 20000-1: 2005).

Neke od glavnih razlika su sljedeće:

  • bliže usklađivanje s ISO 9001
  • bliže usklađivanje s ISO / IEC 27001
  • promjena terminologije koja odražava međunarodnu uporabu
  • pojašnjenje zahtjeva za upravljanje procesima kojima upravljaju druge stranke
  • pojašnjenje zahtjeva za definiranje opsega SMS-a
  • pojašnjenje da se PDCA metodologija primjenjuje na SMS, uključujući procese upravljanja uslugama i usluge
  • uvođenje novih zahtjeva za projektiranje i prijelaz novih ili promijenjenih usluga

Studenti koji su pohađali ovaj tečaj prikladno su spremni za uspješno polaganje odgovarajućeg certifikata ISO / IEC 20000 praktičara.

Ciljevi ISO 20000 trener praktičara

Na kraju ovog kolegija student će moći razumjeti i moći analizirati i primijeniti sadržaj ISO / IEC 20000 unutar trenutno certificiranih organizacija ili onih koji žele implementirati SMS u pripremi za početnu certifikaciju.

Naime, student će moći:

  • Razumjeti svrhu, uporabu i primjenu dijelova 1, 2, 3 i 5 standarda
  • Pomoć i savjetovanje organizacija u postizanju sukladnosti s ISO / IEC 20000-1 i certifikacijom
  • Razumjeti, objasniti i savjetovati o pitanjima koja se odnose na primjenjivost, podobnost i definiciju opsega
  • Razumjeti i objasniti odnos između najboljih primjera ISO / IEC 20000 i ITSM u zajedničkoj uporabi i srodnim standardima
  • Objasnite i primijenite zahtjeve dijela 1
  • Objasniti korištenje tehnologije i alata za podršku implementaciji i poboljšanju SMS-a, postizanju certifikata i kontinuiranom demonstracijom usklađenosti s dijelom 1
  • Savjetujte i pomažite ISO / IEC 20000 certifikacijskoj procjeni spremnosti
  • Izradite analizu jaza koju podržava plan poboljšanja i provedbe
  • Razumjeti, izraditi i primijeniti plan upravljanja uslugama
  • Pomoć i savjetovanje organizacija o provedbi neprestanih procesa poboljšanja
  • Pripremite organizacije za ISO / IEC 20000 certifikacijsku reviziju pomoću propisa APMG Certification Scheme.

Intended Audience for of ISO 20000 Practitioner Course

Ova kvalifikacija usmjerena je na stručnjake, menadžere i konzultante koji imaju ključne uloge u proizvodnji i / ili operativnom upravljanju sustavom upravljanja uslugama na temelju ISO / IEC 20000.

Prerequisites for of ISO 20000 Practitioner Certification

Sudionici moraju imati temeljna znanja o načelima i procesima upravljanja IT uslugama.
The knowledge base in this area are such as those acquired in a course ITIL® Foundation or ISO / IEC 20000 zaklada.

Za više informacija ljubazno Kontaktirajte nas.

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Odjeljak 1Uvod i pozadina ISO / IEC 20000 standarda
Odjeljak 2ISOIEC 20000 certifikacijska shema
Odjeljak 3Načela upravljanja IT uslugama
Odjeljak 4ISO / IEC 20000-1 (dio 1) Zahtjevi sustava za upravljanje uslugama
Odjeljak 5ISO / IEC 20000-2 Upute za primjenu dijela 1
Odjeljak 6Postizanje ISO / IEC 20000 certifikata
Odjeljak 7Primjenjivost, opseg i prihvatljivost na temelju ISO / IEC 20000-3
Odjeljak 8Priprema za formalnu certifikaciju, punu i nadzornu reviziju
Odjeljak 9Praksa i priprema ispita