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ISO-IEC 20000 FONDASYON

ISO / IEC 20000 Fondasyon kou fòmasyon & Sètifikasyon

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Odyans & avètisman

sètifikasyon

ISO / IEC 20000 Fondasyon kou fòmasyon Apèsi sou lekòl la

Sa a akredite ISO / IEC 20000 Fondasyon kou prepare kandida pou kalifikasyon an fondasyon. Li bay konesans ki nesesè pou jwenn yon konpreyansyon sou kontni ak kondisyon nan ISO / IEC 20000-1: 2011 entènasyonal estanda pou IT sèvis jesyon (ITSM). Chache konnen ki jan pratik sa yo ka adopte pa yon òganizasyon pou delivre sèvis jere, toujou amelyore sèvis sa yo epi reyalize sètifikasyon nan ISO / IEC 20000-1.ISO / IEC 20000 se estanda entènasyonal la pou IT jesyon sèvis (ITSM). Li defini kondisyon yo pou epi li bay detay sou sistèm jesyon sèvis IT (SMS) ki nesesè pou delivre sèvis jere nan yon bon jan kalite akseptab, ansanm ak konsèy sou fason pou montre demann ak estanda

Sa a kou 3-jou ki vize a moun ki vle montre yon konesans Fondasyon-nivo konsènan ISO / IEC 20000 ak sèvi ak li yo nan yon òganizasyon tipik sèvis founisè. Sa a kalifikasyon pa bay nivo avanse nan konesans pou oditè ekstèn, konsiltan oswa moun ki responsab pou jere aplikasyon estanda a nan yon òganizasyon founisè sèvis. Oditè, konsiltan ak emetè yo ka vle konsidere APMG Practitioner oswa kou verifikatè ki bay plis detay sou itilizasyon estanda a. Egzamen sètifikasyon APMG, ki se yon egzamen miltip-chwa, ka fèt nan fen kou an.

Objectives of ISO/IEC 20000 Foundation Training

Nan fen kou sa a elèv la pral kapab konprann sijè ki abòde lan, objektif ak kondisyon nivo wo nan estanda ISO / IEC 20000 la, kijan li itilize nan yon òganizasyon founisè tipik IT, ansanm ak eleman prensipal yo nan pwosesis sètifikasyon an . Espesyalman, elèv la ap konprann:

  • The background to ISO IEC 20000
  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
  • Tèm kle yo ak definisyon yo itilize
  • Kondisyon fondamantal yo pou yon SMS ak bezwen pou amelyorasyon kontinyèl
  • Pwosesis yo, objektif yo ak kondisyon nivo wo nan yon senaryo tipik sèvis founisè sèvis
  • Aplikasyon ak definisyon definisyon kondisyon
  • Rezon an nan odit entèn ak ekstèn, operasyon yo ak tèminoloji ki asosye
  • Operasyon an nan Scheme nan Sètifikasyon APMG
  • Relasyon an ak pi bon pratik ak estanda ki gen rapò

Intended Audience for ISO/IEC 20000 Foundation Course

Se kou a ki vize a anplwaye nan òganizasyon founisè entèn ak ekstèn sèvis ki mande pou yon konpreyansyon debaz nan estanda ISO / IEC 20000 ak kontni li yo. Li pral bay:

  • Mèt sèvis, mèt pwosesis ak lòt jesyon sèvis anplwaye ki gen yon konsyans de ak konpreyansyon yo genyen sou jesyon sèvis ki baze sou estanda ISO / IEC 20000 la
  • Moun ki gen konesans pou konprann estanda ISO / IEC 20000 ak kijan li nan pwòp òganizasyon yo
  • Manadjè ak lidè ekip ki gen yon konesans nan yon sistèm jesyon ISO / IEC 20000 Sèvis jesyon (SMS)
  • Oditè entèn yo, mèt pwopriyete pwosesis, revizyon pwosesis ak evalyatè ki gen yon bon konesans nan estanda ISO / IEC 20000 a, sa li yo ak bezwen pou revizyon entèn, evalyasyon ak verifikasyon
  • Prèv ki montre delege yo te reyalize yon nivo fondamantal nan estanda ISO / IEC 20000

Sa a kalifikasyon pa bay nivo avanse nan konesans pou oditè ekstèn, konsiltan oswa moun ki responsab pou jere aplikasyon estanda a nan yon òganizasyon founisè sèvis. Oditè, konsiltan ak emetè yo ka vle konsidere APMG Practitioner oswa kou verifikatè ki bay plis detay sou itilizasyon estanda a.

Prerequisites for ISO/IEC 20000 Foundation Certification

Pa gen okenn pre-requisites pou kou sa a tankou sa yo, byenke a ITIL ® V3 Fondasyon Sètifika rekòmande seryezman.

Pou plis enfòmasyon dous Kontakte nou.

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Seksyon 1Konprann ISO / IEC 20000 dimansyon, objektif ak itilizasyon
Lekti 1"Èske" ak "Dwe" deklarasyon
Lekti 2Prensip nan yon sistèm jesyon sèvis
Lekti 3ISO / IEC 20000 relasyon ak ITIL ak lòt estanda ak apwòch
Seksyon 2Konprann ISO / IEC 20000 jesyon sistèm jesyon
Lekti 4Objektif nan sistèm nan jesyon
Lekti 5Responsablite nan jesyon
Lekti 6Kondisyon Dokiman
Lekti 7Anplwaye konpetans, konsyans ak fòmasyon
Seksyon 3Konprann ISO / IEC 20000 kondisyon pwosesis jesyon sèvis yo
Lekti 8Planifye ak egzekite sèvis nouvo oswa chanje
Lekti 9Pwosesis livrezon sèvis
Lekti 10Pwosesis Relasyon
Lekti 11Pwosesis Rezolisyon
Lekti 12Kontwòl ak Release pwosesis
Seksyon 4Adopte plan, fè, tcheke, sik Act pou amelyore sèvis
Lekti 13Planifikasyon, Aplike ak Amelyore Jesyon sèvis IT satisfè estanda ISO / IEC 20000 la
Lekti 14Aplikasyon, egzijans skoping ak Deklarasyon Dimansyon
Lekti 15Plan-fè-tcheke-aji metodoloji ak aplikasyon li nan jesyon sèvis
Seksyon 5Evalyasyon, evalyasyon ak kontwòl kontab nan aktivite ISO / IEC 20000
Lekti 16Kalite revizyon, evalyasyon ak odit egzije nan estanda a
Lekti 17Teknik ak apwòch ki ka itilize pou yo
Lekti 18Ki sa ki enplike nan yon kontwòl kontab ekstèn