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ISO 20000 UNTUK AUDITOR

ISO 20000 untuk Program Pelatihan & Sertifikasi Auditor

Deskripsi

Pemirsa & Prasyarat

sertifikasi

ISO 20000 untuk Kursus Pelatihan Auditor

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

Sertifikasi ISO / IEC20000 diberikan setelah audit yang dilakukan oleh Badan Sertifikasi Terdaftar, yang memastikan bahwa penyedia layanan mendesain, mengimplementasikan dan mengelola sistem Manajemen Layanan TI sesuai dengan persyaratan standar. Tujuan dari kursus ISO / IEC 20000 Auditor adalah untuk memberikan pemahaman yang cukup tentang ITSM secara umum dan pengetahuan tentang isi dan persyaratan standar ISO / IEC 20000 untuk dapat melakukan audit terhadap standar.

Kursus ini mencakup edisi kedua standar (ISO / IEC 20000-1: 2011) yang membatalkan dan menggantikan edisi pertama (ISO / IEC 20000-1: 2005).

Beberapa perbedaan utamanya adalah sebagai berikut:

  • keselarasan lebih dekat dengan ISO 9001
  • keselarasan lebih dekat dengan ISO / IEC 27001
  • perubahan terminologi untuk mencerminkan penggunaan internasional
  • klarifikasi persyaratan tata kelola proses yang dioperasikan oleh pihak lain
  • klarifikasi persyaratan untuk menentukan cakupan SMS
  • klarifikasi bahwa metodologi PDCA berlaku untuk SMS, termasuk proses manajemen pelayanan, dan layanan
  • pengenalan persyaratan baru untuk perancangan dan transisi layanan baru atau yang telah diubah

Siswa yang telah mengikuti kursus ini siap untuk berhasil mengikuti ujian sertifikasi ISO / IEC 20000 Auditor yang terkait.

Objectives of ISO 20000 for Auditors

Pada akhir kursus ini siswa akan dapat memahami prinsip-prinsip ITSM dan persyaratan standar ISO / IEC 20000, bagaimana ia digunakan dalam organisasi penyedia layanan TI khas, bersama dengan unsur-unsur utama dari Skema sertifikasi.

Secara khusus, siswa akan mengerti:

  • Latar belakang ISO / IEC 20000
  • Ruang lingkup dan tujuan Bagian 1, 2, 3 dan 5 of ISO / IEC 20000 dan bagaimana hal ini dapat digunakan selama audit dan sertifikasi
  • Istilah kunci dan definisi yang digunakan
  • Prinsip umum ITSM
  • Struktur dan penerapan ISO / IEC 20000-1
  • Persyaratan ISO / IEC 20000-1
  • Persyaratan penerapan dan cakupan definisi
  • Tujuan audit internal dan eksternal, operasi dan terminologi yang terkait
  • Pengoperasian Sertifikasi APMG
  • Hubungan dengan praktik terbaik dan standar terkait - secara khusus ITIL®, ISO 9001 dan ISO / IEC 27001

Intended Audience for ISO 20000 for Auditors Course

  • Auditor internal dan penasihat ahli dalam Manajemen Pelayanan
  • Auditor ingin melakukan dan memimpin audit sertifikasi Sistem Manajemen Pelayanan (SMS)
  • Manajer proyek atau konsultan yang ingin menguasai proses audit SMS
  • Individu yang bertanggung jawab atas kesesuaian layanan teknologi informasi dalam sebuah organisasi
  • Pakar teknis ingin mempersiapkan fungsi audit SMS.

Prerequisites for ISO 20000 for Auditors Certification

Pemahaman mendasar tentang ISO / IEC 20000 dan pengetahuan komprehensif tentang prinsip audit.

Untuk info lebih lanjut silakan hubungi kami.

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Bagian 1Pendahuluan dan latar belakang standar
Bagian 2Prinsip pengelolaan TI
Bagian 3Skema sertifikasi ISO / IEC 20000
Bagian 4Isi standar ISO / IEC 20000
Bagian 5Bagaimana alat pendukung sertifikasi
Bagian 6Definisi bidang sertifikasi dan penerapannya