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ISO 20000 IHE AUDITORS

ISO 20000 maka Auditors Training Courses & Asambodo

Description

Ndị na-ege ntị na ihe ndị dị mkpa

Asambodo

ISO 20000 maka Auditors Training Course

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

A na-enye certification ISO / IEC20000 mgbe a nyochachara nke ndị Ụlọọrụ Ndenye Edenyere, nke na-akwado na onye na-ahụ maka ọrụ na-echepụta, na-arụ ọrụ ma na-ejikwa usoro nlekọta Nhazi IT dịka iwu chọrọ. iji mee ka nghọta zuru ezu banyere ITSM n'ozuzu ya na ihe ọmụma nke ọdịnaya na ihe ndị chọrọ nke ISO / IEC 20000 iji nwee ike igosi audits megide ụkpụrụ.

Usoro ahụ na-ekpuchi mbipụta nke abụọ (ISO / IEC 20000-1: 2011) nke na-ehichapụ ma dochie mbipụta mbụ (ISO / IEC 20000-1: 2005).

Ụfọdụ n'ime ọdịiche dị iche iche bụ ndị a:

  • nwekwuo ntanye na ISO 9001
  • nwekwuo ntanye na ISO / IEC 27001
  • mgbanwe nke ngwa okwu iji gosipụta ojiji nke mba ụwa
  • nkọwa nke ihe ndị a chọrọ maka gọọmentị nke usoro ndị ọzọ
  • nkọwa nke ihe ndị a chọrọ maka ịkọwa ihe SMS
  • nkọwa na PDCA usoro na-emetụta SMS, tinyere ọrụ nlekọta ọrụ, na ọrụ
  • iwebata ihe ọhụrụ achọrọ maka nhazi na mgbanwe nke ọrụ ọhụrụ ma ọ bụ gbanwere

Ụmụ akwụkwọ ndị gara ọmụmụ ihe a kwadebere nke ọma iji nweta nyocha akwụkwọ nyocha ISO / IEC 20000 Auditor metụtara.

Objectives of ISO 20000 for Auditors

Ná ngwụsị nke ọmụmụ a, onye mmụta ahụ ga-enwe ike ịghọta ụkpụrụ nke ITSM na ihe chọrọ nke ISO / IEC 20000, otu esi eji ya na otu ọrụ na-ahụ maka ọrụ ntanetị, yana isi ihe nke usoro nhazi.

Kpọmkwem, onye a na-amụrụ ihe ga-aghọta:

  • Nzụlite ka ISO / IEC 20000
  • Ihe na nzube nke akụkụ 1, 2, 3 na 5 nke ISO / IEC 20000 na otu esi eme ihe ndị a n'oge nyocha na asambodo
  • Okwu ndị dị mkpa na nkọwa ndị e ji mee ihe
  • Ụkpụrụ izugbe ITSM
  • Ọdịdị na ngwa nke ISO / IEC 20000-1
  • Ihe chọrọ nke ISO / IEC 20000-1
  • Njirimara na nkọwa zuru oke
  • Ebumnuche nke nyocha nyocha na n'ime ya, ọrụ ha na ihe ndị metụtara ya
  • Ọrụ nke akwụkwọ APMG
  • Mmekọrịta na omume kachasị mma na ụkpụrụ ndị metụtara - kpọmkwem ITIL®, ISO 9001 na ISO / IEC 27001

Intended Audience for ISO 20000 for Auditors Course

  • Ndị nyocha obodo na ndị ọkachamara ọkachamara na Nlekọta Ọrụ
  • Ndị nyocha na-achọ ịrụ ọrụ ma na-eduzi System Management System (SMS) nyocha nke akaebe
  • Ndị oru ngo ma ọ bụ ndị ọkachamara chọrọ ijide SMS nyocha
  • Ndị ọ bụla maka ọrụ ịzụ na teknụzụ ọmụma dị na otu nzukọ
  • Ndị ọkachamara ọkachamara chọrọ ịkwadebe maka ọrụ nyocha SMS.

Prerequisites for ISO 20000 for Auditors Certification

Ihe nkenke dị omimi nke ISO / IEC 20000 na ihe omuma zuru oke banyere usoro nyocha.

Maka ozi ndị ọzọ na-akpọtụrụ anyị.


Nyocha




Nkebi nke 1Ntuziaka na ndabere na ọkọlọtọ
Nkebi nke 2Ụkpụrụ nke njikwa IT
Nkebi nke 3Ntuziaka nke ntinye ISO / IEC 20000
Nkebi nke 4Ọdịnaya nke ọkọlọtọ ISO / IEC 20000
Nkebi nke 5Otú ngwá ọrụ si akwado asambodo
Nkebi nke 6Definition of the field of certification and application