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ISO 20000 fyrir endurskoðendur

ISO 20000 fyrir endurskoðendur Námskeið og vottun

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vottun

ISO 20000 fyrir endurskoðunarþjálfunarnámskeið

Clients request that their (internal or external) IT Service Providers can prove that they are able to provide the required service quality and have appropriate service management processes in place.Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

ISO / IEC20000 vottun er veitt eftir endurskoðun sem gerðar eru af skráðum vottunaraðilum, sem tryggja að þjónustuveitandi hani, útfærir og stýrir Þjónustustjórnunarkerfi í samræmi við kröfur staðalsins. Markmið ISO / IEC 20000 endurskoðandans er að að veita fullnægjandi skilning á ITSM almennt og þekkingu á innihaldi og kröfum ISO / IEC 20000 staðalsins til að geta framkvæmt endurskoðun á staðlinum.

Námskeiðið nær til annars útgáfu staðalsins (ISO / IEC 20000-1: 2011) sem hættir og kemur í stað fyrstu útgáfunnar (ISO / IEC 20000-1: 2005).

Sumir af helstu munurinn eru sem hér segir:

  • nánari samræmi við ISO 9001
  • nánari samræmi við ISO / IEC 27001
  • Breyting á hugtökum til að endurspegla alþjóðlega notkun
  • Skýringar á kröfum um stjórnsýslu á ferlum sem aðrir aðilar starfrækja
  • Skýringar á kröfum um skilgreiningu á umfangi SMS
  • skýringu á að PDCA aðferðafræði á við SMS, þ.mt þjónustustjórnun og ferlið
  • kynning á nýjum kröfum um hönnun og umskipti nýrra eða breyttra þjónustu

Nemendur sem hafa sótt námskeiðið eru hæfilega tilbúnir til að taka tilheyrandi ISO / IEC 20000 endurskoðunarprófun.

Objectives of ISO 20000 for Auditors

Í lok námskeiðsins mun nemandinn geta skilið meginreglur ITSM og kröfurnar í ISO / IEC 20000 staðlinum, hvernig það er notað í dæmigerðum þjónustuveitanda, ásamt meginþáttum vottunaráætlunarinnar.

Nánar tiltekið mun nemandinn skilja:

  • Bakgrunnurinn að ISO / IEC 20000
  • Umfang og tilgangur hluta 1, 2, 3 og 5 af ISO / IEC 20000 og hvernig hægt er að nota þetta við endurskoðun og vottun
  • Helstu hugtök og skilgreiningar notuð
  • ITSM almennar reglur
  • Uppbygging og beitingu ISO / IEC 20000-1
  • Kröfur ISO / IEC 20000-1
  • Skilyrði um gildissvið og umfang skilgreiningar
  • Tilgangur innri og ytri endurskoðunar, rekstur þeirra og tengd hugtök
  • Rekstur APMG vottunarinnar
  • Sambandið við bestu starfsvenjur og tengda staðla - sérstaklega ITIL®, ISO 9001 og ISO / IEC 27001

Intended Audience for ISO 20000 for Auditors Course

  • Innri endurskoðendur og sérfræðingur ráðgjafar í þjónustustjórnun
  • Endurskoðendur sem vilja framkvæma og leiða til þjónustustjórnunarkerfa (SMS) vottunarendurskoðunar
  • Verkefnisstjórar eða ráðgjafar sem vilja læra SMS endurskoðunarferlið
  • Einstaklingar sem bera ábyrgð á upplýsingatækniþjónustu samræmi í stofnun
  • Tæknilega sérfræðingar sem vilja búa sig undir SMS endurskoðun virka.

Prerequisites for ISO 20000 for Auditors Certification

Grundvallarskilningur á ISO / IEC 20000 og alhliða þekkingu á meginreglum endurskoðunar.

Nánari upplýsingar vinsamlegast hafðu samband við okkur.

ISO 20000 for Auditors Training in Gurgaon | ISO 20000 for Auditors Training Institute in Gurgaon

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Kafli 1Inngangur og bakgrunnur staðalsins
Kafli 2Meginreglur ÞAÐ stjórnun
Kafli 3ISO / IEC 20000 vottunaráætlunin
Kafli 4Innihald ISO / IEC 20000 staðalsins
Kafli 5Hvernig tækin styðja vottun
Kafli 6Skilgreining á sviði vottunar og notkunar