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Innovative Technology Solutions

Corporate training partner

ITIL® 4 Foundation Certification Training Course

The ITIL Certification has introduced ITIL 4, it’s a new version of ITIL Exams, to
easily understand and enhance features of IT-enabled enterprise. The ITIL V4
certification course will assist you with understanding the core concepts, best
practices, and processes used in the ITIL 4 lifecycle.

3652 Ratings

4658 Learners

ITIL Certification Course Overview

This ITIL foundation course will give you a better understanding of ITIL 4 Framework, its core components and terminologies of ITIL Service lifecycle. After doing this ITIL certification, you will come to know that how ITIL developed to adopt modern technologies & operational process just as the vital concepts in a service management framework.

accredited 3413348

ITIL Training Key Features

Skills Covered


ITIL Certification training is required to those people who want to learn the core concept of ITIL Framework and want to improve the quality of IT service management. Do you know ITIL Certified Professional earns 40% higher than non-certified people

Training Options

Self-Paced eLearning

  • Lifetime access to recorded self-paced eLearning course created by industry experts
  • 3 simulation mock test papers for Practice
  • 24x7 learner assistance and support

Corporate Training

  • Live Instructor Led / Campus delivery model
  • Flexible pricing options according to your requirements
  • Pre & Post evaluation test for comparison
  • 24x7 support & assistance

ITIL Course Curriculum


The ITIL 4 certification training course is the best options for IT executives, IT architects, database administrators, service delivery professionals, application management, IT audit Managers, Operations Managers, ITSM trainers, IT consultants, quality analysts, IT managers and Development teams. People who have started their career in IT or people who are IT Professionals both can do ITIL V4 Certification Training Course.


There are no specific prerequisite is required to take the ITIL 4 Foundation Certification exam.

Course Content

  • – Introduction to ITSM (IT Service Management) in the Modern World
    – Introduction to ITIL 4
  • – Value & Value Co-Creation
  • – Value: Service, Products, and Resources
    – Service Relationships
    – Value: Outcomes, Costs, and Risks

  • – The Seven Guiding Principles
  • – Applying the Guiding Principles

  • – Organizations & People
  • – Information & Technology
  • – Partners & Suppliers
  • – Value Streams & Processes
  • – External Factors & Pestle Model
  • – Overview of Service Value System & Service value chain
  • – The Continual Improvement Model – CI model
  • – Relationship between Continual Improvement & Guiding Principles

  • – Purpose of ITIL Practices
  • – The Continual Improvement Practice
  • – The Change Control Practice
  • – The Incident Management Practice
  • – The Problem Management Practice
  • – The Service Request Management Practice
  • – The Service Desk Practice
  • – The Service Level Management Practice

ITIL Exam & Certification

To appear the ITIL V4 Foundation Certification, you must:

  • – Complete the ITIL 4 Foundation certification training
  • – Take the Certification exam
  • – Answer 26 correct out of 40 questions
  • – Score at least 65% in the exam 
  • – Duration will be 60 minutes
  • ITIL 4 Foundation is the well-known entry level ITIL certification accessible for IT experts. This most up to date training for the ITIL framework is intended to acquaint professionals to the management of latest IT-enabled services, including core concepts and regular language utilized in the ITIL service lifecycle.

You will get your ITIL 4 Foundation result within 2-3 days after taking exam.

To, schedule ITIL exam simply mail us on or connect us on our virtual number 9015100600 and raise a request, one of our expert will schedule your ITIL Foundation exam and acknowledge you on the mail.

No, It is not possible, once you have booked your exam & received your  exam voucher, it cannot be refunded.

Yes, we do provide 2 practice tests as part of this course that will help you prepare for the actual certification exam.

If you have registered ITIL 4 Foundation with us, there are less chances to fail, because we have a 100% passing ratio in the past. But still if in any case it happens, you are eligible to retake ITIL 4 foundation exam voucher for free.

ITIL Exam Vouchers are valid till 1 year from the date of issue. If you don’t book the exam within an year, Exam voucher will expire and you would have to buy it again.

ITIL Foundation Certificate


Why Innovative Technology Solutions

Our Virtual Instructor Led Training model brings classroom learning experience online. With our world-class LMS instructor-led training, self-paced E-learning and personalized mentoring you will get an immersive first-class learning experience.

Self-Paced E-learning

A self-paced e-learning with recorded video sessions that you can access anytime without going beyond your comfort zone.

Live Virtual Classroom

An interactive classroom style virtual instructor led training to engage and learn more alongside your peers with a live trainer.

Learner's Community

A Social forum where you can ask your questions, one of our expert will reply you within 24 hours on that community.

Online Access of Labs

Online access of practise labs that you can access anytime, anywhere your machine.

Industry Based Projects

Real-time Industry based projects will be shared by the trainers throughout the program

24/7 Assistance

Get engaged with integrated support assistance on your desktop and mobile learning


Trainer will be ITIL®-certified having more than 15 years of experience in training and working in the IT field.

Yes.  Exam Voucher fee is included in the course fee.

The ITIL® 4 Foundation certificate will never expire

Our Online classroom (Instructor-Led) training for ITIL® is conducted via live streaming app like zoom, WebEx, or blue jeans by an ITIL-certified trainer having experience of more than 15 years in IT domain & training.

All of our classes are conducted via live streaming app these are the interactive sessions that enable you to even ask questions with the trainer and participate in discussions during class time. We also record each session and share it with you for future reference.