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"Welcome to the ITIL Quiz! Test your knowledge of ITIL (Information Technology Infrastructure Library) principles and practices. Get ready to challenge yourself and enhance your understanding of IT service management."


Created by 8fc9083d7fadce741aa7d44eb51e9c8f?s=32&d=mm&r=gShubham verma
ITIL

ITIL V4 Foundation Quiz - 1

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1 / 20

1)

What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

2 / 20

2)

What describes how components and activities work together to facilitate value creation?

3 / 20

3)

Identify the missing word(s) in the following sentence:
The service desk should be the entry point and single point of contact for the [?] with all of its users.

4 / 20

4)

How are target resolution times used in the 'incident management' practice?

5 / 20

5)

Which statement about the service value chain is CORRECT?

6 / 20

6)

Which guiding principle considers the importance of customer loyalty?

7 / 20

7)

What should be considered as part of the 'partners and suppliers' dimension?

8 / 20

8)

Why should some service requests be fulfilled with no additional approvals?

9 / 20

9)

Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

10 / 20

10)

Which is a recommendation of the guiding principle 'think and work holistically'?

11 / 20

11)

Which practice involves the management of vulnerabilities that were not identified before the service went live?

12 / 20

12)

What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

13 / 20

13)

Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

14 / 20

14)

Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

15 / 20

15)

Which statement about 'continual improvement' is CORRECT?

16 / 20

16)

Which is a result of applying the guiding principle 'progress iteratively with feedback'?

17 / 20

17)

What impact does automation have on a service desk?

18 / 20

18)

Which practice makes new services available for use?

19 / 20

19)

Which statement about managing incidents is CORRECT?

20 / 20

20)

Which gives a user access to a system?

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