Innovative Technology Solutions

Corporate training partner
/20
76

"Welcome to the ITIL Quiz! Test your knowledge of ITIL (Information Technology Infrastructure Library) principles and practices. Get ready to challenge yourself and enhance your understanding of IT service management."


Created by 8fc9083d7fadce741aa7d44eb51e9c8f?s=32&d=mm&r=gShubham verma
ITIL

ITIL V4 Foundation Quiz - 1

Try out this free quiz to see how well you know your skills.

Please Enter some basic details about you before starting the quiz.

1 / 20

1)

Which practice involves the management of vulnerabilities that were not identified before the service went live?

2 / 20

2)

Which statement about the service value chain is CORRECT?

3 / 20

3)

What describes how components and activities work together to facilitate value creation?

4 / 20

4)

Which statement about managing incidents is CORRECT?

5 / 20

5)

Identify the missing word(s) in the following sentence:
The service desk should be the entry point and single point of contact for the [?] with all of its users.

6 / 20

6)

Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

7 / 20

7)

What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

8 / 20

8)

What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

9 / 20

9)

Which guiding principle considers the importance of customer loyalty?

10 / 20

10)

What should be considered as part of the 'partners and suppliers' dimension?

11 / 20

11)

What impact does automation have on a service desk?

12 / 20

12)

Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

13 / 20

13)

Which practice makes new services available for use?

14 / 20

14)

Why should some service requests be fulfilled with no additional approvals?

15 / 20

15)

Which statement about 'continual improvement' is CORRECT?

16 / 20

16)

Which gives a user access to a system?

17 / 20

17)

How are target resolution times used in the 'incident management' practice?

18 / 20

18)

Which is a result of applying the guiding principle 'progress iteratively with feedback'?

19 / 20

19)

Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

20 / 20

20)

Which is a recommendation of the guiding principle 'think and work holistically'?

Your score is

The average score is 69%

0%