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"Welcome to the ITIL Quiz! Test your knowledge of ITIL (Information Technology Infrastructure Library) principles and practices. Get ready to challenge yourself and enhance your understanding of IT service management."


Created by 8fc9083d7fadce741aa7d44eb51e9c8f?s=32&d=mm&r=gShubham verma
ITIL

ITIL V4 Foundation Quiz - 1

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1 / 20

1)

Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

2 / 20

2)

Which statement about managing incidents is CORRECT?

3 / 20

3)

Which is a recommendation of the guiding principle 'think and work holistically'?

4 / 20

4)

Which statement about the service value chain is CORRECT?

5 / 20

5)

What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

6 / 20

6)

Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

7 / 20

7)

What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

8 / 20

8)

Which practice involves the management of vulnerabilities that were not identified before the service went live?

9 / 20

9)

Which statement about 'continual improvement' is CORRECT?

10 / 20

10)

Why should some service requests be fulfilled with no additional approvals?

11 / 20

11)

Identify the missing word(s) in the following sentence:
The service desk should be the entry point and single point of contact for the [?] with all of its users.

12 / 20

12)

What impact does automation have on a service desk?

13 / 20

13)

Which gives a user access to a system?

14 / 20

14)

Which guiding principle considers the importance of customer loyalty?

15 / 20

15)

What describes how components and activities work together to facilitate value creation?

16 / 20

16)

Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

17 / 20

17)

Which practice makes new services available for use?

18 / 20

18)

How are target resolution times used in the 'incident management' practice?

19 / 20

19)

Which is a result of applying the guiding principle 'progress iteratively with feedback'?

20 / 20

20)

What should be considered as part of the 'partners and suppliers' dimension?

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