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"Welcome to the ITIL Quiz! Test your knowledge of ITIL (Information Technology Infrastructure Library) principles and practices. Get ready to challenge yourself and enhance your understanding of IT service management."


Created by 8fc9083d7fadce741aa7d44eb51e9c8f?s=32&d=mm&r=gShubham verma
ITIL

ITIL V4 Foundation Quiz - 2

Try out this free quiz to see how well you know your skills.

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1 / 20

1)

Which two practices interact the MOST with the service desk practice?

2 / 20

2)

Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

3 / 20

3)

When is the earliest that a workaround can be documented in 'problem management'?

4 / 20

4)

Where are the details of the required performance outcomes of a service defined?

5 / 20

5)

What is the purpose of the 'incident management' practice?

6 / 20

6)

What can be used to determine if a service is 'fit for purpose'?

7 / 20

7)

Which is an external input to the service value chain?

8 / 20

8)

In service relationships, what is a benefit of identifying consumer roles?

9 / 20

9)

What varies in size and complexity, and uses functions to achieve its objectives?

10 / 20

10)

Which practice is MOST likely to benefit from the use of chatbots?

11 / 20

11)

Which is an activity of the 'problem management' practice?

12 / 20

12)

What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

13 / 20

13)

What term is used to describe whether a service will meet availability, capacity and security requirements?

14 / 20

14)

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

15 / 20

15)

What is defined as an unplanned interruption or reduction in the quality of a service?

16 / 20

16)

Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

17 / 20

17)

Which is an activity of the 'incident management' practice?

18 / 20

18)

Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

19 / 20

19)

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

20 / 20

20)

Which will help solve incidents more quickly?

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