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"Welcome to the ITIL Quiz! Test your knowledge of ITIL (Information Technology Infrastructure Library) principles and practices. Get ready to challenge yourself and enhance your understanding of IT service management."


Created by 8fc9083d7fadce741aa7d44eb51e9c8f?s=32&d=mm&r=gShubham verma
ITIL

ITIL V4 Foundation Quiz - 3

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1 / 20

1)

In which step of the 'continual improvement model' is an improvement plan implemented?

2 / 20

2)

Which will NOT be handled as a service request?

3 / 20

3)

Which is included in the purpose of the 'change enablement' practice?

4 / 20

4)

Which describes a CORRECT approach to change authorization?

5 / 20

5)

Which activity is part of the 'continual improvement' practice?

6 / 20

6)

Which practice recommends the use of event-based surveys to gather feedback from customers?

7 / 20

7)

Which statement about change authorities is CORRECT?

8 / 20

8)

Which can act as an operating model for an organization?

9 / 20

9)

Identify the missing words in the following sentence:
A user is [?] that uses services.

10 / 20

10)

Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

11 / 20

11)

Which practice provides a communications point for users to report operational issues, queries and requests?

12 / 20

12)

What is the definition of a problem?

13 / 20

13)

Which statement about the automation of service requests is CORRECT?

14 / 20

14)

Which BEST describes the purpose of the 'improve' value chain activity?

15 / 20

15)

A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

16 / 20

16)

Which includes governance, management practices, and continual improvement?

17 / 20

17)

Which statement about outputs is CORRECT?

18 / 20

18)

Which statement about a service value stream is CORRECT?

19 / 20

19)

Which is an example of a business related measurement?

20 / 20

20)

Which is the BEST example of a standard change?

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