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"Welcome to the ITIL Quiz! Test your knowledge of ITIL (Information Technology Infrastructure Library) principles and practices. Get ready to challenge yourself and enhance your understanding of IT service management."


Created by 8fc9083d7fadce741aa7d44eb51e9c8f?s=32&d=mm&r=gShubham verma
ITIL

ITIL V4 Foundation Quiz - 3

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1 / 20

1)

Which can act as an operating model for an organization?

2 / 20

2)

Which statement about outputs is CORRECT?

3 / 20

3)

A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

4 / 20

4)

Which describes a CORRECT approach to change authorization?

5 / 20

5)

Which statement about a service value stream is CORRECT?

6 / 20

6)

Which practice provides a communications point for users to report operational issues, queries and requests?

7 / 20

7)

Which is included in the purpose of the 'change enablement' practice?

8 / 20

8)

Which practice recommends the use of event-based surveys to gather feedback from customers?

9 / 20

9)

Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

10 / 20

10)

Which includes governance, management practices, and continual improvement?

11 / 20

11)

Which statement about change authorities is CORRECT?

12 / 20

12)

Which is an example of a business related measurement?

13 / 20

13)

Which is the BEST example of a standard change?

14 / 20

14)

In which step of the 'continual improvement model' is an improvement plan implemented?

15 / 20

15)

Identify the missing words in the following sentence:
A user is [?] that uses services.

16 / 20

16)

Which BEST describes the purpose of the 'improve' value chain activity?

17 / 20

17)

What is the definition of a problem?

18 / 20

18)

Which statement about the automation of service requests is CORRECT?

19 / 20

19)

Which will NOT be handled as a service request?

20 / 20

20)

Which activity is part of the 'continual improvement' practice?

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