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"Welcome to the ITIL Quiz! Test your knowledge of ITIL (Information Technology Infrastructure Library) principles and practices. Get ready to challenge yourself and enhance your understanding of IT service management."


Created by 8fc9083d7fadce741aa7d44eb51e9c8f?s=32&d=mm&r=gShubham verma
ITIL

ITIL V4 Foundation Quiz - 4

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1 / 20

1)

Which is included in the purpose of the 'service level management' practice?

2 / 20

2)

What are typically recognized through notifications created by an IT service, CI or monitoring tool?

3 / 20

3)

What actions does a service desk take for all issues, queries and requests that are reported to them?

4 / 20

4)

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

5 / 20

5)

Which value chain activity ensures that service components meet agreed specifications?

6 / 20

6)

Which practice has a strong influence on the user experience and perception of the service provider?

7 / 20

7)

Which statement about service requests is CORRECT?

8 / 20

8)

Which practice needs people who understand complex systems and have creative and analytical skills?

9 / 20

9)

Which role approves the cost of services?

10 / 20

10)

An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

11 / 20

11)

What must always be done before an activity is automated?

12 / 20

12)

Which practice is responsible for moving new or changed components to live or other environments?

13 / 20

13)

What is the definition of a known error?

14 / 20

14)

What includes governance as a component?

15 / 20

15)

Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

16 / 20

16)

Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

17 / 20

17)

Which usually requires a team of representatives from many stakeholder groups?

18 / 20

18)

Which describes the utility of a service?

19 / 20

19)

Which of these activities is carried out as part of 'problem management'?

20 / 20

20)

What is a change schedule PRIMARILY used for?

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