ITIL Certification Training
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ITIL Description
In these volatile markets, industries need to adopt best practices for process management, in order to ensure that they stay ahead of the competition and generate profits. The Information Technology Infrastructure Library (ITIL®) is a core set of best practices for IT service management which serve to align IT services with business needs. ITS brings you a course on ITIL® Foundation that introduces the key elements, concepts and terminology used in the ITIL® Service Lifecycle. With ample exercises, mock tests and a comprehensive courseware, you will be thoroughly prepared to attempt the ITIL® Foundation certification and implement the principles to meet real-world challenges. Note that Innovative Technology Solutions is an Accredited Training Organization(ATO) of PEOPLECERT and a Certified Partner of Axelos for ITIL® Trainings.
The ITIL® Foundation online training programme trains candidates to communicate effectively in their companies as well as with customers and decreases response time. Innovative Technology Solutions provides online classes in the subject that are conducted by their highly trained faculty. The E-learning program is well structured and keeps you ahead of your competitors
What you will learn?
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
- Thoroughly understand the concepts, terms and terminology of ITIL®
- Understand ITIL® best practices and how to implement them to streamline processes for continuous improvement
- Understand the fundamentals of Service Management and Service Lifecycle to improve business decisions and optimize customer expectations
- Get thorough preparation for ITIL® Foundation certification
List of ITIL Certification Courses
How to get Certified in ITIL
ITIL Foundation
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.
ITIL Intermediate
The ITIL v3 Intermediate certification is available to anyone that has passed the ITIL Foundation exam. It has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate.
ITIL Expert
Many IT providers now find themselves managing more suppliers’ employees than staff of their own. Indeed, it is argued with the increasing popularity of service integration approaches that the informatics professional of the future will need to have Expert
Key Features
| Manage Business Risk for your Services | |
| Minimize Service Disruption | |
| Obtain value for money from your service provider | |
| Ensure your customers can use the services when and where needed | |
| Support Marketing & Consumption of your services |
History
In 1980’s, Information Technology Infrastructure Library (ITIL) is developed by Central computer and Telecommunications Agency (CCTA), it was the time when the UK was struggling with Challenges in IT Department. In the initial version there was a lots of books which Covers the particular practices within ITSM.
ITIL Version 1 turns to more than 30 volumes in 1986-1996, that was the time when this version is used by many of the IT companies. Due to very technical in nature, this version got upgraded in to next version i.e ITIL Version 2, in 2001. This version is much more accessible and focused as compared to the previous one. This new version of ITIL is a now a combination of 9 Management Sets. Out of them 2 Service management Sets were used more commonly across IT Sector. ITIL Version 2 Glossary were come in to picture in 2006.
Central Computer and Telecommunications Agency was combined with Office of Government Commerce (OGC) in the same year when ITIL Version 2 was launched. In 2007, this organization launched the next version of ITIL called ITIL Version 3(V3) or ITIL 2007 Edition or ITIL Refresh Project.
Now V3 reduced from 9 Volumes to 5 Volumes and specifies the concept of Service Lifestyle. These were named as:-
- Service Strategy(SS)
- Service Design(SD)
- Service Transition(ST)
- Service Operations(SO)
- Continual Service Improvement(CSI)
Then in 2009, all the previous version was removed after order by Government Commerce. An upgraded version of 2007 Edition was published in 2011. This was the last version which was revised.
What Enterprise Customer Say ?
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FAQ’s
What ITIL® examinations can be taken and what are the entry requirements?
The ITIL® certification scheme offers a series of certifications which focus on different aspects of the ITIL Framework.
ITIL Foundation – There are no prerequisites as such & anyone who wants to pursue career in it industry can go for link (Foundation) certificate.ITIL Foundation certification is the entry level certification in ITIL Journey
ITIL Intermediate – In order to go for any ITIL intermediate certification (Lifecycle or Capability Module) you need to has itil foundation credentials.
ITIL Expert Journey – In order to become ITIL Expert, you need to go through different ITIL Training Modules & have to clear the associated Certification Exams as well, in doing so you will get certain Credits. To achieve ITIL Expert credential you need a total of 23 Credits.
What are the delivery methods for ITIL accredited training courses?
At Innovative Technology Solutions we offer ITIL Training in 3 different training modes –
1.Classroom Training in India (Includes – Training + Accommodation + Meals + Airport Pick Up & Drop + Daily Transportation + Other Facility).
2.Online Instructor Led Training which you can take at the comfort of your office or home.
3.Onsite Training Mode – Where we send our trainer to your location to deliver the training at your premise, if you have multiple participants (more than 5 pax) for training.
Who are the trainers for classroom & online (OILT) training?
Innovative Technology Solutions (ITS) is an Authorized Training Partner of Axelos and provides best in industry official training programs delivered by highly experienced trainers in the IT Training Industry.
What Jobs could I get after becoming ITIL Certified?
If you are entry-level or have a couple of years of IT experience, you can expect to be hired as a process coordinator. A process coordinator ensures that the administrative activities in a process are carried out as designed. Incident coordinator, change coordinator and configuration analyst are some of the coordinator roles available in ITIL®-based IT service management.
At a mid-management level, with a minimum of eight years of experience, you may be asked to manage processes end to end. You will have coordinators reporting to you, and you would be accountable for ensuring that activities in service management are compliant to the processes. Problem manager, release manager and service desk manager are some of the managerial roles.
If you want to get into an ITIL® consulting role, you need to be wired a different way. You should be someone who automatically notices inconsistencies in processes and thinks about optimization. Let’s take a non-IT scenario for example. In a restaurant, a hostess seats you. A waiter takes the order. A food runner transports food, and the busser clears the table. None of these roles can be done in isolation. When you visit a restaurant, do you observe this process? Do you notice changes and think about what works, what doesn’t? If you see and think in this manner, you could very well excel in a process consultant/process developer role. Process consultants typically have an excess of 10 years of experience and love to dig their hands deep into all activities, inside ITIL® and out. It is a highly respectable job in the industry, but you have to love documenting processes and creating flow charts.
Last but not the least; you could be an ITIL® trainer. With ITIL® in huge demand by employers, many job seekers are going the ITIL® way. If you want to be a trainer, study every ITIL® process in detail. An ITIL® trainer will need to put on the hat of an academic to better train students on the art of ITIL®.
What does our Training fee includes?
Classroom Training Fee includes –
• Official Training with Official Training Material
• Certification Exam Fee
• Accommodation & Meals (In 3 Star Hotel)
• Airport Pick Up & Drop
• Daily Transportation Facility
• Free Wi-Fi facility at training center & Hotel
• 100% Passing Guarantee
Online Training Fee includes –
• Official Training with Official Training Material
• Certification Exam Fee
• 100% Passing Guarantee
How do I book my exam?
At ITS your training fee includes d certification exam fee, so exam will be booked directly by ITS
Will my ITIL certificates expire?
The ITIL certificates do not expire. However, there are different versions of ITIL v3 2011 being the latest version. Once a new version of the course is launched, you will need to get certified again.
What certification will I receive after completing the training?
After successful completion of the training & clearing the exam, you will be awarded the Official Certification from Axelos.
What happens if I fail an exam?
At Innovative Technology Solutions, We give 100% passing assurance so if some1 fails in d examination or fails 2 clear d examination, we offer 2nd shot(Reattempt) free of cost.
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Innovative Technology Solutions heading towards global leading IT and Professional skills development training and solution provider company. ITS in association with Software and Hardware developer companies providing training and solutions to many large and small enterprises across the Globe. ITS is preferred vendor for MNC’s like HP, EMC and many more for providing Training Rooms and arranging infrastructure for training needs in APAC / APJ region. ITS is well known for adopting Innovation in training delivery and always updated with relevant content for delivery by excellent instructors. ITS is known to be most flexible in customization of training content and ready to deliver training at any time zone.
