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ITIL V3 INTERMEDIATE OSA (OPERASIONAL INSTALASI LAN ANALISIS)

ITIL v3 Intermediate OSA (Operational Support and Analysis) kursus pelatihan & sertifikasi

Description

Penonton & Prasyarat

Course Outline

Jadwal & Bayaran

Certification

Ringkesan Kursus Latihan OSHA ITIL v3

The ITIL® 2011 Kualifikasi Intermediate: Sertifikat Operasi lan Analisis Operasi (OSA) minangka kualifikasi gratis nanging uga minangka bagéan saka ITIL® Intermediate Stream kemampuan, lan salah siji modul sing ndadékaké Sertifikat ITIL® Expert ing IT Service Management. Tujuan modul lan sertifikat latihan iki yaiku, kanggo menehi kawruh babagan praktik industri ing manajemen layanan kaya didokumentasikan ing publikasi inti ITIL® Lifecycle Service. Certificate ITIL ing Dhukungan lan Analysis Operasional iki dimaksudkan kanggo ngaktifake sing duwe sertifikat kanggo aplikasi praktik OSA ing resolusi lan dhukungan saka Lifecycle Manajemen Service.

Intended Audience for ITIL v3 Intermediate OSA

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

  • Kapasitas Manager
  • Lowongan Kerja Manager
  • Ganti Manager
  • Administrator Keamanan
  • Aplikasi Dhukungan
  • Manajer Operasi IT
  • Kontrol Jaringan lan Operasi
  • Dhukungan Jaringan
  • Manager Kontrol Bisnis
  • Manajer Keamanan
  • Layanan Portofolio Manager
  • Supplier Relationship Manager.
Prasyarat
Calon sing kepengin dilatih lan dileksanakake kanggo kualifikasi iki kudu nduweni Sertifikat Foundation ITIL ing Manajemen Layanan TI sing kudu diwenehi minangka bukti dokumenter kanggo ngakoni
Calon sing nyekel kualifikasi ITIL ing ngisor iki uga layak, lan bukti sing padha kudu dibutuhake:
• Awalé ITIL (V2) Foundation plus Bridge Foundation
• ITIL Expert Certificate in IT Service Management (dirampungake liwat Service Manager utawa Practitioner bridging routes).
Dianjurake kanggo calon:
• Bisa nduduhake akrab karo terminologi IT lan ngerti Operasi Dhukungan lan Analisis ing konteks lingkungan bisnis dhewe
• Duwe pengalaman nggarap kapasitas manajemen layanan ing lingkungan panyedhiya layanan, kanthi tanggung jawab paling ora siji saka disiplin manajemen ing ngisor iki:
• Proses manajemen acara
• Proses manajemen kejadian
• Request fulfillment process
• Proses manajemen masalah
• Proses manajemen akses
• Meja layanan
• Manajemen teknis
• Manajemen operasi IT
• Manajemen aplikasi
.
Sadurunge melu latihan kanggo sertifikasi kasebut uga dianjurake banget yen para calon maca publikasi inti Layanan Layanan ITIL lan, khususe, publikasi Operasi Layanan ITIL

Course Outline

  • Nilai kanggo bisnis aktivitas OSA lan cara aktivitas OSA ndhukung Siklus Layanan
  • Optimalisasi kinerja Operasi Layanan
  • Cara pangolahan ing OSA sesambungan karo proses Service Lifecycle liyane
  • Cara migunakake lan ngukur proses, fungsi lan fungsi OSA kanggo entuk keunggulan operasional
  • Pentingnya keamanan TI dan sumbangannya terhadap OSA
  • Ngerteni pertimbangan teknologi lan implementasine ing lingkungan OSA
  • Tantangan, faktor sukses kritis (CSFs) lan risiko sing gegayutan karo OSA
  • Penekanan khusus ing proses lan peran sing kalebu ing:
    • Manajemen acara, nemtokake kadhaptar sing penting kanggo Manajemen Infrastruktur IT utawa pangiriman layanan IT
    • Manajemen Incident, nduweni kemampuan kanggo nggawa layanan bali menyang operasi normal sanalika bisa lan miturut level layanan sarujuk
    • Request Fulfillment, fulfills request nyediakake akses cepet lan efektif marang layanan standar kanggo nambah produktivitas bisnis utawa mutu layanan bisnis lan produk
    • Manajemen Masalah, nyegah masalah lan kedadeyan saka kedadeyan, mbusak kedadeyan sing kedadeyan lan ngurangi dampak saka insiden sing ora bisa dicegah
    • Manajemen akses, maringi panganggo sing sah hak nggunakake layanan nalika
      nyegah akses menyang pangguna sing ora sah.
  • Operational activities of processes covered in other Lifecycle stages such as: Change Management, Service Asset and Configuration Management, Release and Deployment Management, Capacity Management, Availability Management, Knowledge Management, Financial Management for IT Services, IT Service Continuity Management.
  • Ngatur kanggo Operasi Layanan sing nggambarake peran lan fungsi sing bisa dilakoni ing Operasi lan Dhukungan Layanan kayata Service Desk, Manajemen Teknis, Manajemen Operasi IT, lan Manajemen Aplikasi.
Mode PengirimanLokasiCourse DurationEnroll
Pelatihan Kelas Gurgaon 2 DaysSaiki Dhaftar

Latihan sing Upcoming

Desember 2018

15
Desember 2018

Gurgaon,

B 100 A, kutha kidul 1, Near Signature Towers,

Gurgaon,

Haryana

122001

India


+ Peta Google

ITIL Intermediate Service Operations (SO XCHARX 15th December 2018)

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate XCHARX Service Operations from 15th December 2018 to 16th December 2018.

Ngerteni luwih akeh »

22
Desember 2018

Gurgaon,

B 100 A, kutha kidul 1, Near Signature Towers,

Gurgaon,

Haryana

122001

India


+ Peta Google

ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL-INTERMEDIATE TRANSITION SERVICE

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

Ngerteni luwih akeh »

Mangga tulis ing info@itstechschool.com & hubungi kita ing + 91-9870480053 kanggo biaya kursus & biaya, jadwal & lokasi

Selehake We a Query

  • Jumlah Pitakonan: Pitakonan 8 saben kertas
  • Duration: 90 menit kanggo kabeh calon ing basa pamilike
  • Pass Score: 28 tandha ditrapake (metu saka 40 kasedhiya) - 70%
  • Format Test: Multiple Choice

Kanggo luwih rinci, hubungi kami.

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