TypeTraining
Zäit3 Days
SCHREIFT IECH
ITIL Praktiker

ITIL Praktiker Training Course & Certification

description

Publikum u Voraussetzungen

Course Outline

Schedule & Gebaier

Zertifikatioun

ITIL Praktiker Training Course

Well ITIL® Stëftung läit op "wat" an "firwat" ITIL® Praktiker weist "wéi" un engem ITIL® Framework ze adoptéieren an et fir all Dag Situatiounen a Verantwortung z'änneren an domat individuell Vertrauen an hir Fähegkeet ze strukturéieren an zu ITSM Initiativen bäidroen.

ITIL® Praktiker huet praktesch Leedung fir Är geschäftlech Ziler ze ënnerstëtzen, d'Fäegkeeten ze entwéckelen fir d'ITIL® Konzepter an der Organisatioun anzwëschen an fir den geschäftleche Wäert ze realiséieren andeems se fit a purpose- a fit ze benotzen. Zur selwechter Zäit gëtt de Cours an d'Qualifikatioun d'Vertrauen dozou Manager datt d'Absolventen bereet sinn ze initiéieren an erfuerderlech Verbesserungsinitiativen ze maachen. ITIL® Praktiker De Fokus op den Fortschrëtt "Query Service Improvement" (CSI) als Wee fir Verbesserungsinitiativen ze strukturéieren.

ITIL® Praktiker Deckt awer och dräi Schlësselbereedungen fir den Erfolleg vun all Verbesserungsinitiativen:

  • Organizational Change Management;
  • Kommunikatioun;
  • Mesure a Metriken.

d' ITIL Praktiker guidance follows 9 Guiding Principles:

  • Fokus op Wäert
  • Design fir Erfahrung
  • Fuerder, wou Dir sidd
  • Aarbecht ganz sécher
  • Fortschrëtter iterativ
  • Beobachten direkt
  • ginn transparent
  • Collaborate
  • Halt et einfach.

ITIL® Practitioner ersetzt net all existent ITIL Qualifikatiounen. Et ass komplementär a passt mat dem aktuellen ITIL Qualifikatiounsschema. ITIL Praktiker ass keng Viraussetzung fir d'ITIL-Zwëschenqualifikatiounen.

Ziler

Duerch den Erfolleg vun der theoretescher an der Untersuchungskomponent, déi mat der Zertifizéierung bezuelt ginn, kënnen d'Absolventen erwaarden:

  • Verwaltung vun IT Service Management Konzepter déi wichteg Rollen vun der Verbesserung vum Service sinn;
  • ITSM Leit Prinzipien an engem Kontext vun enger Welt realiséieren;
  • Approche de CSI Approche fir Verbesserungen an enger bestëmmter Organisatioun ze verwalten;
  • Benotzt Mesure a Metriken fir eng permanent Verbesserung vum Service ze erliichteren;
  • Eng effektiv Kommunikatioun ze erlaabt beständeg Verbesserung vum Service;
  • Uwendung organisatoresch Changementmanagement fir weider Verbesserung vum Service ze ënnerstëtzen;

Spär Publikum

IT-Fachpersonal, IT-Support Personal, Applikatiounen, Projeten a Geschäftsmanager, e Member vun engem IT-Team mat der Auslieferung vun Informatiounsservicer

Viraussetzunge

ITIL Basis v3 entsprécht, v3 oder 2011 ass eng obligatoresch Ufuerderung.

Course Outline

Service Management Konzepter

  • Adopt a adaptéieren
  • VOCR: Wäert, Resultater, Käschten an Risiken

Guiding Principles

  • Fokus op Wäert
  • Design fir Erfahrung
  • Fuerder, wou Dir sidd
  • Aarbecht ganz sécher
  • Fortschrëtter iterativ
  • Beobachten direkt
  • ginn transparent
  • Collaborate
  • Halt et einfach

Service Improvement Approach

  • Wat ass d'Visioun?
  • Wou sinn elo?
  • Wou wëlle mir sinn?
  • Wéi kommen mir dohin?
  • Wéi wësschen mer datt mer ukomm sinn?
  • Wéi befaasse mir de Moment dynamësch?

Organisatioun Change Change Management (OCM)

  • Wat ass OCM?
  • Quellen vum Widderstand
  • Leit Iwwergankszäit
  • Stakeholder-Gestioun
  • Sponsor Gestioun
  • Resistance Management
  • Verstäerkt

Metric an Mesuren

  • CSF a KPIs
  • Metric Kascaden a Hierarchien
  • Metric Kategorien
  • Assessment
    Tëschefall

Kommunikatioun

  • Probleemer vun enger schlechter Kommunikatioun
  • Virdeeler vun enger gudder Kommunikatioun
  • Communications essentials
  • Kommunikatiounsprinzipien
  • Kommunikatiounstypen

Kommende Training

Dez 2018

15
Dez 2018

Gurgaon,

B 100 A, Südstadt 1, Near Signature Towers,

Gurgaon,

Haryana

122001

Indien


+ Google Map

ITIL Intermediate Service Operations (SO XCHARX 15th December 2018)

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate XCHARX Service Operations from 15th December 2018 to 16th December 2018.

Bléck Actualitéit »

22
Dez 2018

Gurgaon,

B 100 A, Südstadt 1, Near Signature Towers,

Gurgaon,

Haryana

122001

Indien


+ Google Map

ITIL Intermediate Service Transition (ST – 22nd December 2018)

ITIL INTERMEDIAT SERVICE TRANSITION

Innovative Technology Solutions is conducting 2 days Training on ITIL Intermediate Service Transition from 22th December 2018 to 23th December 2018.

Bléck Actualitéit »

Schreift Iech un eis un info@itstechschool.com & kontaktéiert eis bei + 91-9870480053 fir de Kurspräis & Zertifizéierungskäschten, Termin & Standort

Dréckt eis eng Query

Fir méi Informatiounen frëndlech Kontaktéiert eis.

ITIL Practitioner Training in Gurgaon | ITIL Practitioner Training Institute in Gurgaon

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