TypeFampiofanana any am-pianarana
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ISO-IEC 20000 FIFANDRAISANA

ISO / IEC 20000 Fanofanana momba ny fianarana sy fanamafisana

Description

Mpihaino sy fitsipika

Certification

ISO / IEC 20000 Fanofanana momba ny fanofanana momba ny fianarana

Ity kandidà amin'ny ISO / IEC 20000 Foundation ity dia manomana ny kandidà ho an'ny fanabeazana fototra. Manome ny fahalalana ilaina mba hahazoana ny fahatakarana ny votoatiny sy ny takian'ny ISO / IEC 20000-1: standard international standard for IT Service Management (ITSM). Fantaro ny fomba azo anaovana fikarakarana fikarakarana fikarakarana ny tolotra fitantanana, manatsara hatrany ny tolotra sy ny fanamafisana ny ISO / IEC 2011-20000.ISO / IEC 1 no fenitra iraisam-pirenena momba ny fitantanana ny serivisy IT (ITSM). Izy io dia mamaritra ny fepetra takiana ary manome antsipirihany momba ny rafitra fitantanana ny serivisy (SMS) ilaina ho an'ny serivisy voatendry amin'ny kalitao azo ekena, miaraka amin'ny tari-dàlana amin'ny fomba hanehoana ny fanarahan-dàlana amin'ny fenitra

Ity taranja 3 andro ity dia mikendry ireo izay maniry hampiseho fahalalana fahalalana fototra momba ny ISO / IEC 20000 ary ny fampiasana azy amin'ny fikambanana IT mpamatsy tolotra. Izany fahaizana izany dia tsy manome ny haavon'ny fahalalana ho an'ny mpanamarina ivelany, mpanolotsaina na tompon'andraikitra amin'ny fitantanana ny fampiharana ny fenitra amin'ny fikambanana mpanome tolotra. Ny mpanao fanadihadiana, ny mpanolo-tsaina ary ny mpanamboatra dia afaka manadihady ny APMG Practitioner na ny Course Auditor izay manome bebe kokoa ny fampiasana ny fenitra. Ny fanadinana mari-pankasitrahana APMG, izay fanadinana maro samihafa, dia azo atao amin'ny faran'ny fianarana.

Objectives of ISO/IEC 20000 Foundation Training

Amin'ny fiafaran'io fiofanana io dia ho afaka hahatakatra ny vahaolana, ny tanjona ary ny fepetra ambony avo lenta amin'ny fenitra ISO / IEC 20000, ny fomba ampiasaina amin'ny fikambanana IT manome tolotra serivisy, miaraka amin'ireo singa fototra amin'ny fizotry ny fanamarinana . Amin'ny ankapobeny, ny mpianatra dia hahatakatra:

  • The background to ISO IEC 20000
  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO IEC 20000 and how these can be used
  • Ireo teny sy famaritana fototra ampiasaina
  • Ny fepetra fototra amin'ny SMS ary ny fanatsarana ny fanatsarana
  • Ny dingana, ny tanjon'izy ireo ary ny fepetra avo lenta amin'ny sehatra IT mpanome tolotra
  • Fepetra takiana amin'ny fampiharana sy fepetra voafaritra
  • Ny tanjon'ireo fanaraha-maso anatiny sy ivelany, ny asany sy ny endriny mifandraika amin'izany
  • Ny asan'ny APMG Certification Scheme
  • Ny fifandraisana amin'ny fomba fanao tsara indrindra sy ny fenitra mifandraika amin'izany

Intended Audience for ISO/IEC 20000 Foundation Course

Ny fianarana dia mikendry ny mpiasa ao amin'ny orinasam-pampandrosoana anatiny sy ivelany izay mitaky fahaiza-mandinika momba ny fenitra ISO / IEC 20000 sy ny votoatiny. Hanolotra izany:

  • Mpiandraikitra ny serivisy, tompona trosa ary hafa fitantanana serivisy mpiasa miaraka amin'ny fahatsapan-tena sy fahatakarana ny fitantanana ny serivisy mifototra amin'ny fenitra ISO / IEC 20000
  • Olona manana fahalalana mba hahatakarana ny fenitra ISO / IEC 20000 ary ny fomba ambarany ao anatin'ny fikambanana misy azy
  • Mpitantana sy mpitarika ekipa manana fahalalana momba ny rafitra ISO / IEC 20000 Service System (SMS)
  • Mpanamarina avy ao anatiny, tompon'andraikitra amin'ny fanodinana, mpandinika sy mpanadihady amin'ny fahalalana tsara momba ny fenitra ISO / IEC 20000, ny votoatiny ary ny filàna anatiny, fanombanana sy fanaraha-maso
  • Ny porofo fa nahazo solontena fototra momba ny fenitra ISO / IEC 20000 ireo solontena

Izany fahaizana izany dia tsy manome ny haavon'ny fahalalana ho an'ny mpanamarina ivelany, mpanolotsaina na tompon'andraikitra amin'ny fitantanana ny fampiharana ny fenitra amin'ny fikambanana mpanome tolotra. Ny mpanao fanadihadiana, ny mpanolo-tsaina ary ny mpanamboatra dia afaka manadihady ny APMG Practitioner na ny Course Auditor izay manome bebe kokoa ny fampiasana ny fenitra.

Prerequisites for ISO/IEC 20000 Foundation Certification

Tsy misy fialan-tsasatra ho an'ity dingana ity toy izany, na dia Ny Fondation ITIL® V3 Ny sertifika dia asiana tolo-kevitra.

Ho fanampim-panazavana bebe kokoa Mifandraisa aminay.

ISO/IEC 20000 Foundation Training in Gurgaon | ISO/IEC 20000 Foundation Training Institute in Gurgaon

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Fizarana 1Fahatakarana ISO / IEC 20000, tanjona sy fampiasana
Famakiana 1Tokony ho "fanambarana" sy "Tokony"
Famakiana 2Fitsipika momba ny fitantanana ny serivisy
Famakiana 3ISO / IEC 20000 fifandraisana amin'ny ITIL sy ireo fenitra hafa sy fomba fanao
Fizarana 2Fahatakarana ny fepetra fitantanana ny ISO / IEC 20000
Famakiana 4Ireo tanjon'ny rafi-pitantanana
Famakiana 5Andraikitry ny fitantanana
Famakiana 6Fepetra ankapobeny
Famakiana 7Ny fahaiza-manaon'ny mpiasa, ny fanentanana sy ny fiofanana
Fizarana 3Fahatakarana ny fepetra momba ny fitantanana ny serivisy ISO / IEC 20000
Famakiana 8Fandaminana sy fametrahana tolotra vaovao na fanovana
Famakiana 9Fepetra fanolorana fanomezana
Famakiana 10Fifandraisana fifandraisana
Famakiana 11Famolavolana ny famolavolana
Famakiana 12Fanaraha-maso sy famoahana
Fizarana 4Manaiky ny drafitra, Maha, jereo, Cycle ny lalàna mba hanatsarana ny fanompoana
Famakiana 13Fandaharam-potoana, fanatanterahana sy fanatsarana ny fitantanana ny serivisy IT ho an'ny ISO / IEC 20000 standard
Famakiana 14Ny fampiharana, ny fepetra takiana sy ny fanadihadiana Scope
Famakiana 15Ny fomba fanaovana plan-do-check-act sy ny fampiharana azy amin'ny fitantanana ny serivisy
Fizarana 5Famerenana, fanombanana ary fanaraha-maso ny asa atao ISO / IEC 20000
Famakiana 16Ireo karazana fanavaozana, fanombanana sy fanamarinana takian'ny fenitra
Famakiana 17Ireo teknika sy fomba fiasa azo ampiasaina ho azy ireo
Famakiana 18Inona no tafiditra amin'ny fanaraha-maso ivelany